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AgilePM-Practitioner Agile Project Management (AgilePM) Practitioner Exam Question and Answers

Question # 4

The Customer Services Manager used to work in a call center, answering customer calls. Concerned for staff wellness, this manager has decided to invite anyone who is finding the changes overwhelming to contact them directly so that they can arrange appropriate support.

Which preference does this behavior BEST display?

A.

Sensing.

B.

iNtuiting.

C.

Thinking.

D.

Feeling.

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Question # 5

Answer the following question about different language style preferences

identified by Pashler et. al. using VARK preferences.

As part of the Capability and skills development workstream, the Human

Resources (HR) Manager is considering the training needs of staff

managers undertaking staff appraisals. The HR Manager is designing the

learning activities so that they will appeal to differing ways for receiving

and processing information.

Column 1 is a list of learning activities that could be used to develop the staff.

For each learning activity in Column 1, select from Column 2 the VARK

preference to which it relates. Each selection from Column 2 can be used

once, more than once or not at all.

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Question # 6

Using the information provided in the additional information, answer the following question on building a change analytics strategy.

Is the measure requested by the Customer Services Director likely to be affected by any of the practical considerations of data analytics?

A.

No, because customer feedback should be prioritized over internal analysis.

B.

No, because the data would be collected by Customer Services’ operations after the changes.

C.

Yes, because the measure is not providing feedback on progress when action can be taken.

D.

Yes, because the measure may be inaccurate through restricting the data source to one area.

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Question # 7

The Applications Manager agreed to the acquisition by UniCo because they knew that growing Selco needed more investment than they could raise and that they personally didn’t have the skill set to move from technical leader to business leader.

Which preference does this behavior BEST display?

A.

Extravert.

B.

Introvert.

C.

Thinking.

D.

Feeling.

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Question # 8

The Change Manager is looking to develop the change agent network that will support the changes related to the Operational delivery processes workstream.

Which information is MOST likely to be relevant for the change agents when being inducted into the change programme for the Operational delivery processes workstream?

A.

Expected new ways of working for UniCo technical delivery.

B.

Staff contact details for the Operations department – UniCo and Selco.

C.

Annual UniCo staff satisfaction survey results.

D.

Portfolio, Programme, and Project Management Office Service Catalogue.

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Question # 9

To ensure that the UniCo change programme is successful, the Chief Executive Officer (CEO) knows that correctly assigning the key change roles will be essential.

Within Sales, which 2 people would be the BEST candidates to use as change agents, based on the descriptions given?

A.

The Sales Director, who is keen to sell mobile applications to clients and manages the department.

B.

One of the existing long-standing members of the Sales staff, who is good at getting things done across the organization.

C.

One of the existing members of the Sales staff, who is resistant to the change but is diligent and responsible in all tasks.

D.

One of the new members of the Sales staff, who has previous experience selling mobile applications.

E.

The Sales Administrator, who ensures that the sales processes run smoothly and works with all levels of Sales staff.

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Question # 10

The Change Manager is discussing the relocation of the Selco staff to the UniCo office with the Operations Director. They are using the SCARF framework of people's social experience to guide management actions. Answer the following questions about the use of David Rock's SCARF framework to increase the motivation for change.

On seeing plans for the office move, the Selco staff are worried that some desk allocations do not have access to natural light. The relocation leadership team held a workshop as soon as the issue was raised and has allocated these desks to be ‘hot-desks,’ not used by staff permanently based in the office.

Is this an appropriate approach to reward the brain in the need for ‘certainty,’ and why?

A.

No, because a change solution needs to be permanent to achieve ‘certainty.’

B.

No, because the resolution of the issue should be delegated to those affected.

C.

Yes, because loss of ‘certainty’ mostly affects those at lower organizational levels.

D.

Yes, because ‘certainty’ is rewarded when issues can be resolved promptly and openly.

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Question # 11

Which statement should be recorded under the Lessons from previous change initiatives heading?

A.

UniCo has always been seen in the marketplace as being traditional and cautious.

B.

UniCo has always successfully used customer journey mapping for educating staff in customer needs.

C.

A new software development platform is needed to integrate the new services into operational processes.

D.

The renewal of the lease for the office housing Selco staff is due in fifteen months’ time.

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Question # 12

To ensure that the UniCo change programme is successful, the Chief Executive Officer (CEO) knows that correctly assigning the key change roles will be essential.

Which 2 statements BEST explain why the IT Support Manager is appropriate for the role of change agent for the change programme?

A.

Is good at quietly implementing directions without challenging decisions at every step.

B.

Is well-positioned to bring together other line leaders facing similar change situations.

C.

Has a strong network due to supporting all staff at all levels organization-wide.

D.

Has direct line authority over the staff who will be changing internal IT systems.

E.

Wants to gain experience in change management to improve future implementations of IT systems.

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Question # 13

The Change Manager has mapped stakeholders onto a Power-Interest

Matrix, with the aim of identifying suitable actions for managing these

stakeholders.

The mapping below shows the current assessment made by the Change Manager.

The 'Interest in your change' axis indicates a combination of the

stakeholders' levels of active engagement and their buy-in for the Change

Programme.

Using the Scenario and the additional information provided for this question in the Scenario Booklet, answer the

following question about Stakeholder mapping and strategy.

Lines 1 to 4 in the table below consist of an assertion statement and a reason statement. For each line identify the

appropriate option, from options A to E, that applies. Each option can be used once, more than once or not at all.

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Question # 14

Which 2 actions demonstrate connectivity?

A.

Arrange a number of briefing sessions for Customer Services staff, over lunch times and in a comfortable setting.

B.

Make short videos available showing how customer service teams from other companies effectively provide services for these types of offerings.

C.

Create a central area on the UniCo internal shared work system for the Change Programme to collaborate and comment on the materials.

D.

Ask the senior leadership to provide examples of other companies undertaking, and successfully overcoming, similar challenges.

E.

Send the plans of the new office layout to the Selco staff showing them where each individual will be located.

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Question # 15

The Marketing Director has insisted that detailed requirements for the new

coffee bar insurance web pages should be clearly defined in the early phases

of the project.

What action should the Project Manager take?

A.

Refuse to discuss any detailed requirements in the early phases.

B.

Agree to document the finite details of each requirement to ensure the

web developers can accurately estimate the effort required to fulfil them.

C.

Hold an early discussion to the level of detail necessary to establish a

shared understanding of what is required.

D.

Capture the Marketing Director's requirements in detail but leave the

input of others until later in the project.

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Question # 16

Time is running short and the Must Have requirements for the data entry screen

of the web page, as recorded in the Prioritised Requirements List, are not going

to be completed on time.

What action should the Project Manager take?

A.

Change the end date of the Timebox.

B.

Ensure that this issue is escalated to the project level roles.

C.

Amend the end date in the Delivery Plan.

D.

Accept that the Must Have requirements will not be delivered on time.

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Question # 17

Xan Insurance Company is a friendly company with no separate private offices

for individual managers. Staff members prefer to wander around the office

space and have one-to-one chats rather than use email or have lots of

meetings.

What action should the Project Manager take when planning for effective

communication throughout the Web project?

A.

Identify those individuals with power and influence over the project and

what information they require.

B.

No action is required as the existing form of spontaneous informal

communication is suitable for all project level and Solution Development

Team members.

C.

As this is already common practice, assume all Solution Development

Team members have effective communication skills.

D.

Mandate the use of email so that all communications are recorded for

future reference.

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Question # 18

Answer the following questions about the contents of the DSDM

products.

Each of the following questions includes true statements about the project

but only two statements are appropriate entries for the DSDM product

identified.

Remember to limit your answers to the number of selections requested in

each question.

Which 2 statements represent appropriate entries for the Business Case?

A.

A list of high-level functional and non-functional requirements that the

project should meet written as User Stories.

B.

Coffee shops that sell Fairtrade products and alcohol from local breweries

out perform other coffee shops in the market.

C.

The Sales Manager has been asked to produce a report within the next

two days showing the number of generic insurance policies sold to coffee

shops over the past three years.

D.

The Sales Manager has calculated that the new coffee shop insurance

product will increase revenues by 10% each week.

E.

Market research shows that the number of coffee shop patrons taking

legal action against retailers has increased by 200% over the past two

years.

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Question # 19

Xan Insurance Company operates from one location - a large, open-plan

office in the centre of a city. Those employees that will be working within the

Solution Development Team are all based in this office but work at different

ends of the office in separate departments.

What action should the Project Manager suggest to ensure the most effective

collaboration of the Solution Development Team?

A.

Create an email group for the Solution Development Team to collaborate

on ideas.

B.

Set up a telephone or video conferencing facility so that all members of

the team can collaborate effectively.

C.

Relocate these employees to a new project area, with a number of desks

where the Solution Development Team can sit together.

D.

No action required as these employees are located in the same office.

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Question # 20

Which 2 statements represent appropriate entries for the Development

Approach Definition?

A.

The Sales Manager will introduce an awards or bonus scheme, designed

to create competition between the sales assistants.

B.

Once deployed, the number of policies sold through traditional telephone

sales will be compared with the number of sales processed online

through the website.

C.

An easy to use web development tool called 'WebMatrix' is to be used to

develop and maintain the website extension.

D.

The Finance Director has requested a detailed report be produced after

12 weeks, showing costs to date and forecast cost to complete.

E.

Accessibility and performance of the new online quotation area is to be

tested using a tool called Sitebeam.

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Question # 21

The Web Content Manager has provided the Web Developer with a mock up

of the 'Contact Us' page, to be created for the new coffee bar insurance

product. When producing the code, the Web Developer has created a button

that reads 'Delete' instead of 'Cancel'.

What action should the Web Content Manager take?

A.

Prepare a defence for when the problem is identified, ensuring the

responsibility is with the Web Developer.

B.

Hide the problem and hope that this detail can be changed at a later date.

C.

Raise an issue to the Project Manager when the solution is deployed.

D.

Discuss the issue with the Web Developer and decide what action is

required to change this detail.

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Question # 22

Which 2 actions should the Business Visionary take to implement the new

Must Have requirement?

A.

Send a company-wide communication to explain the implications of the

business change to all interested parties.

B.

Assess the impact of the new Must Have requirement on the original

Business Case.

C.

Source and hire a web developer with experience in developing online

financial transaction functionality.

D.

Ensure the marketing and sales teams are working together to deliver the

most effective outcome.

E.

Consolidate and circulate an agenda for the workshop.

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Question # 23

Which 2 actions should the Team Leader take to implement the new Must

Have requirement?

A.

Consolidate and circulate an agenda for the workshop.

B.

Add the additional tasks required to create the financial transaction

functionality to the Timebox Plan.

C.

Discuss the development interfaces and dependencies with the Solution

Development Team to ensure the associated Timebox is appropriate.

D.

Agree to de-scope Should Have and/or Could Have requirements to allow

for the new Must Have functionality.

E.

Source and hire a web developer with experience in developing online

financial transaction functionality.

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Question # 24

Which 2 actions should the Technical Coordinator take to implement the new

Must Have requirement?

A.

Ensure that the latest version of the website design in the Solution

Architecture Definition is provided to all members of the Solution

Development Team.

B.

Assess the impact of the new Must Have requirement on the original

Business Case.

C.

Add the additional tasks required to create the financial transaction

functionality to the Timebox Plan.

D.

Consolidate and circulate an agenda for the workshop.

E.

Check for any documented standards which need to be applied to the

development of online financial transaction functionality.

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Question # 25

The Solution Development Team are progressing through the first Structured

Timebox.

What should the Project Manager do to lead the team at this time?

A.

Maintain a tight control on progress, recording all discussions and making

all decisions.

B.

The Project Manager should do nothing during a Timebox.

C.

Attend the Daily Stand-up and discuss any problems at the end.

D.

Update the Team Board with a summary of team progress and the current

status of work.

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Question # 26

Which 2 actions should the Workshop Facilitator take to implement the new

Must Have requirement?

A.

Add the tasks required to develop the new financial transaction

functionality to the Delivery Plan.

B.

Consolidate and circulate an agenda for the workshop.

C.

Send a company-wide communication to explain the implications of the

business change to all interested parties.

D.

Assess the impact of the additional development costs on the original

Business Case.

E.

Encourage all parties to contribute, irrespective of their views.

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Question # 27

Resources are limited. The Sales Manager has two marketing assistants who

may be able to give a few hours a week between them to the project.

What action should the Project Manager take?

A.

Try to secure formal agreement as to how many hours per week the

marketing assistants will spend on the project.

B.

Accept that members of the Solution Development Team will be

inconsistent.

C.

Make each Timebox as long as possible to ensure the marketing

assistants have enough time to complete any work allocated to them

within the boundaries of the Timebox.

D.

Schedule the two marketing assistants to work at different times so they

can hand matters over to one another.

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Question # 28

Which 2 actions should the Project Manager take to implement the new Must

Have requirement?

A.

Check for any documented standards which need to be applied to the

development of online financial transaction functionality.

B.

Add the tasks required to develop the new financial transaction

functionality to the Delivery Plan.

C.

Update the Delivery Plan to show the new financial transaction

functionality as a deliverable.

D.

Source and hire a web developer with experience in developing online

financial transaction functionality.

E.

Consolidate and circulate an agenda for the workshop.

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Question # 29

During Refinement in Timebox B, a Review Session was scheduled for the Business Visionary to review the products completed during this Timebox, and to agree what

needed to be done before these would be acceptable.

Is this an appropriate application of Agile Project Management for this project?

A.

Yes, because this will enable the Solution Development Team to ensure they are on track to deliver a viable solution.

B.

Yes, because this allows each team member working in the Timebox to provide a short progress report and raise any issues that hinder their progress.

C.

No, because early and frequent visibility of the product features will maintain engagement with the stakeholders.

D.

No, because only members of the Solution Development Team are permitted to attend Review Sessions.

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Question # 30

Answer the following question about how risks will be reduced on the Hoy Hall Hotel project through successful application of the DSDM Principles.

Column 1 lists a selection of project risks identified on the Hoy Hall Hotel project. Column 2 is a list of the DSDM Principles. For each risk in Column 1, select from Column

2 the DSDM Principle which, if applied appropriately, would MOST help to reduce or mitigate that risk.

Each selection from Column 2 can be used once, more than once or not at all.

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Question # 31

Using the Project Scenario and the additional information provided for this question in the Scenario Booklet, answer the following question about the

responsibilities of the roles in the Agile team.

Lines 1 to 5 in the table below consist of an assertion statement and a reason statement. For each line identify the appropriate option, from options A to E, that applies.

Each option can be used once, more than once or not at all.

Assertion

    The Marketing Director, in the role of Business Visionary, is empowered to overrule cost restrictions advised by the Chief Accountant, who is appointed as Business Ambassador.

BECAUSE

The Project-level roles are responsible for directing, managing and co-

ordinating the project.

    The Procurement Manager is an appropriate representative of the end user of the solution.

BECAUSE

The Business Ambassador should be empowered to make decisions within

the boundaries of their role, without referral to higher authorities outside

the Solution Development Team.

    The other specialist gardening team members from Earth Excavations would be suitable as Solution Developers, assigned alongside the Head Landscape Gardener.

BECAUSE

Extra Solution Developers can provide a supporting role for a Lead

Developer.

    The 'Hoy for Hoy Hall' Action Group members should be assigned as Business Ambassadors.

BECAUSE

The Business Ambassador is responsible for ensuring that business needs

are properly analysed.

    The Project Manager should plan the communication needed between the Marketing Director, in the role of Business Visionary, and the 'Hoy for Hoy Hall' Action Group.

BECAUSE

The Business Visionary is responsible for promoting the business vision to

all interested parties.

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Question # 32

How should the Project Manager encourage the contractors to turn up on time?

A.

Place a penalty clause on all contractors for late arrival.

B.

Appoint Team Leaders to each of the electrical and plumbing teams.

C.

Encourage open and honest communication to re-establish an environment of trust.

D.

Hold a separate Daily Stand-up meeting early in the morning, for the contractors only.

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Question # 33

Answer the following questions about the acceptance criteria within the project.

Decide whether the approach to setting and using acceptance criteria has been applied appropriately and select the response that supports your decision.

The requirement to 'install a heat reclamation system' shows as a Should Have in the Prioritised Requirements List. During Investigation in Solution Development Timebox B, the Project Manager advised the team NOT to set detailed acceptance criteria for this requirement until later in the Timebox, since the requirement may have to be dropped and the work would be wasted.

Is this an appropriate action related to acceptance criteria?

A.

Yes, because only Must Have requirements should be fully understood.

B.

Yes, because the acceptance criteria might need to be changed during the Solution Development Timebox.

C.

No, because it is necessary to understand the full detail of all the work for completion in the Solution Development Timebox during Investigation.

D.

No, because it indicates that the Solution Development Team has NO intention of delivering the Should Have requirements.

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Question # 34

The building has had all the old utility services removed and new wiring and plumbing is being installed during Evolutionary Development. On average there are

four electrical and six plumbing contractors who are engaged for between a few days and a few weeks. They are finding it difficult to work round each other and

to know who should be where. Some of the contractors have started to turn up late to the site.

Many floor boards have been lifted in preparation but it is not clear where the radiators are being situated or when each room is going to be worked on by the plumbers. The

Chief Accountant, acting as Business Ambassador, is also alarmed that the electrical sockets are being installed in rooms in inaccessible locations.

Answer the following questions about motivating the contractor teams according to Agile Project Management.

How should the Project Manager encourage the resources to operate more successfully?

A.

Facilitate a workshop with the Solution Development Team to establish a co-ordinated Timebox Plan.

B.

Hold a separate Daily Stand-up meeting for contractors only.

C.

Provide a detailed plan of activity for each contractor team.

D.

Schedule the electrical and plumbing teams so that they work on different Timeboxes.

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Question # 35

A three-month timeframe has been specified to catch the seasonal sales window.

Which Agile principle MOST influences this course of action?

A.

Focus on the business need.

B.

Never compromise quality.

C.

Build incrementally from firm foundations.

D.

Develop iteratively.

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Question # 36

How should the Project Manager assist the plumbers to deliver the plumbing?

A.

Split the entire Solution Development Team into smaller teams covering specific locations of the house.

B.

Decide on the location of the radiators on behalf of Architecture Angels.

C.

Establish an inter-team competition to see which team can complete first.

D.

Approve each Timebox before work continues in the next.

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Question # 37

If the team cannot agree the system content, which 2 actions should the Workshop Facilitator take?

A.

Present own interpretation of what the system should include.

B.

Present the group with a predefined specification of what should be included.

C.

Facilitate the creation of a list of actions to be carried out after the workshop, to resolve the issue.

D.

Agree to disagree, and close the workshop acknowledging that all participants are entitled to their own view.

E.

Prepare a report describing the outcome of the workshop.

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Question # 38

Answer the following questions about the acceptance criteria within the project.

Decide whether the approach to setting and using acceptance criteria has been applied appropriately and select the response that supports your decision.

During Solution Development Timebox A, a new Health and Safety requirement arises: the front door is required to have wheelchair access. This is a legal requirement and is a Must Have before any staff or general public access can be allowed. The Solution Development Team will work with the Local Planning Authority Officer, the specialist who identified the requirement, to identify further acceptance criteria for Solution Development Timebox A.

Is this an appropriate action related to acceptance criteria?

A.

Yes, because the new requirement needs to be understood, built and delivered in this Timebox.

B.

Yes, because the Local Planning Authority Officer owns the justification for the new requirement.

C.

No, because this new requirement would NOT be included in the original Prioritised Requirements List and therefore does NOT need acceptance criteria to be defined.

D.

No, because the Business Visionary is responsible for defining acceptance criteria.

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Question # 39

The Business Sponsor threatened to stop funding if there was no evidence of tangible progress. To reduce this risk, the Business Sponsor was invited to several walk-

rounds of the new bedroom and en-suite bathroom facilities throughout the project.

Is this an appropriate application of Agile Project Management for this project?

A.

Yes, because the early and frequent demonstration of product features to the Business Sponsor increases the visibility of the project and keeps the business engaged.

B.

Yes, because the project's budget holder is the only person who can approve project products.

C.

No, because products should be handed over at the end of the project, during Post-Project.

D.

No, because the Daily Stand-up meetings should have allowed the key representatives to review and discuss the evolving solution.

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Question # 40

When preparing for the workshop, which 2 items should the Workshop Facilitator be provided with?

A.

Hints and tips on how to influence and persuade others.

B.

An understanding of the decision-making process.

C.

Background to the disagreement and the reasons for this.

D.

Empowerment to discuss any wider project issues that may arise during the workshop.

E.

A step-by-step guide to running an effective workshop.

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