The Customer Services Manager used to work in a call center, answering customer calls. Concerned for staff wellness, this manager has decided to invite anyone who is finding the changes overwhelming to contact them directly so that they can arrange appropriate support.
Which preference does this behavior BEST display?
Answer the following question about different language style preferences
identified by Pashler et. al. using VARK preferences.
As part of the Capability and skills development workstream, the Human
Resources (HR) Manager is considering the training needs of staff
managers undertaking staff appraisals. The HR Manager is designing the
learning activities so that they will appeal to differing ways for receiving
and processing information.
Column 1 is a list of learning activities that could be used to develop the staff.
For each learning activity in Column 1, select from Column 2 the VARK
preference to which it relates. Each selection from Column 2 can be used
once, more than once or not at all.
Using the information provided in the additional information, answer the following question on building a change analytics strategy.
Is the measure requested by the Customer Services Director likely to be affected by any of the practical considerations of data analytics?
The Applications Manager agreed to the acquisition by UniCo because they knew that growing Selco needed more investment than they could raise and that they personally didn’t have the skill set to move from technical leader to business leader.
Which preference does this behavior BEST display?
The Change Manager is looking to develop the change agent network that will support the changes related to the Operational delivery processes workstream.
Which information is MOST likely to be relevant for the change agents when being inducted into the change programme for the Operational delivery processes workstream?
To ensure that the UniCo change programme is successful, the Chief Executive Officer (CEO) knows that correctly assigning the key change roles will be essential.
Within Sales, which 2 people would be the BEST candidates to use as change agents, based on the descriptions given?
The Change Manager is discussing the relocation of the Selco staff to the UniCo office with the Operations Director. They are using the SCARF framework of people's social experience to guide management actions. Answer the following questions about the use of David Rock's SCARF framework to increase the motivation for change.
On seeing plans for the office move, the Selco staff are worried that some desk allocations do not have access to natural light. The relocation leadership team held a workshop as soon as the issue was raised and has allocated these desks to be ‘hot-desks,’ not used by staff permanently based in the office.
Is this an appropriate approach to reward the brain in the need for ‘certainty,’ and why?
Which statement should be recorded under the Lessons from previous change initiatives heading?
To ensure that the UniCo change programme is successful, the Chief Executive Officer (CEO) knows that correctly assigning the key change roles will be essential.
Which 2 statements BEST explain why the IT Support Manager is appropriate for the role of change agent for the change programme?
The Change Manager has mapped stakeholders onto a Power-Interest
Matrix, with the aim of identifying suitable actions for managing these
stakeholders.
The mapping below shows the current assessment made by the Change Manager.
The 'Interest in your change' axis indicates a combination of the
stakeholders' levels of active engagement and their buy-in for the Change
Programme.
Using the Scenario and the additional information provided for this question in the Scenario Booklet, answer the
following question about Stakeholder mapping and strategy.
Lines 1 to 4 in the table below consist of an assertion statement and a reason statement. For each line identify the
appropriate option, from options A to E, that applies. Each option can be used once, more than once or not at all.
The Marketing Director has insisted that detailed requirements for the new
coffee bar insurance web pages should be clearly defined in the early phases
of the project.
What action should the Project Manager take?
Time is running short and the Must Have requirements for the data entry screen
of the web page, as recorded in the Prioritised Requirements List, are not going
to be completed on time.
What action should the Project Manager take?
Xan Insurance Company is a friendly company with no separate private offices
for individual managers. Staff members prefer to wander around the office
space and have one-to-one chats rather than use email or have lots of
meetings.
What action should the Project Manager take when planning for effective
communication throughout the Web project?
Answer the following questions about the contents of the DSDM
products.
Each of the following questions includes true statements about the project
but only two statements are appropriate entries for the DSDM product
identified.
Remember to limit your answers to the number of selections requested in
each question.
Which 2 statements represent appropriate entries for the Business Case?
Xan Insurance Company operates from one location - a large, open-plan
office in the centre of a city. Those employees that will be working within the
Solution Development Team are all based in this office but work at different
ends of the office in separate departments.
What action should the Project Manager suggest to ensure the most effective
collaboration of the Solution Development Team?
Which 2 statements represent appropriate entries for the Development
Approach Definition?
The Web Content Manager has provided the Web Developer with a mock up
of the 'Contact Us' page, to be created for the new coffee bar insurance
product. When producing the code, the Web Developer has created a button
that reads 'Delete' instead of 'Cancel'.
What action should the Web Content Manager take?
Which 2 actions should the Business Visionary take to implement the new
Must Have requirement?
Which 2 actions should the Team Leader take to implement the new Must
Have requirement?
Which 2 actions should the Technical Coordinator take to implement the new
Must Have requirement?
The Solution Development Team are progressing through the first Structured
Timebox.
What should the Project Manager do to lead the team at this time?
Which 2 actions should the Workshop Facilitator take to implement the new
Must Have requirement?
Resources are limited. The Sales Manager has two marketing assistants who
may be able to give a few hours a week between them to the project.
What action should the Project Manager take?
Which 2 actions should the Project Manager take to implement the new Must
Have requirement?
During Refinement in Timebox B, a Review Session was scheduled for the Business Visionary to review the products completed during this Timebox, and to agree what
needed to be done before these would be acceptable.
Is this an appropriate application of Agile Project Management for this project?
Answer the following question about how risks will be reduced on the Hoy Hall Hotel project through successful application of the DSDM Principles.
Column 1 lists a selection of project risks identified on the Hoy Hall Hotel project. Column 2 is a list of the DSDM Principles. For each risk in Column 1, select from Column
2 the DSDM Principle which, if applied appropriately, would MOST help to reduce or mitigate that risk.
Each selection from Column 2 can be used once, more than once or not at all.
Using the Project Scenario and the additional information provided for this question in the Scenario Booklet, answer the following question about the
responsibilities of the roles in the Agile team.
Lines 1 to 5 in the table below consist of an assertion statement and a reason statement. For each line identify the appropriate option, from options A to E, that applies.
Each option can be used once, more than once or not at all.
Assertion
The Marketing Director, in the role of Business Visionary, is empowered to overrule cost restrictions advised by the Chief Accountant, who is appointed as Business Ambassador.
BECAUSE
The Project-level roles are responsible for directing, managing and co-
ordinating the project.
The Procurement Manager is an appropriate representative of the end user of the solution.
BECAUSE
The Business Ambassador should be empowered to make decisions within
the boundaries of their role, without referral to higher authorities outside
the Solution Development Team.
The other specialist gardening team members from Earth Excavations would be suitable as Solution Developers, assigned alongside the Head Landscape Gardener.
BECAUSE
Extra Solution Developers can provide a supporting role for a Lead
Developer.
The 'Hoy for Hoy Hall' Action Group members should be assigned as Business Ambassadors.
BECAUSE
The Business Ambassador is responsible for ensuring that business needs
are properly analysed.
The Project Manager should plan the communication needed between the Marketing Director, in the role of Business Visionary, and the 'Hoy for Hoy Hall' Action Group.
BECAUSE
The Business Visionary is responsible for promoting the business vision to
all interested parties.
How should the Project Manager encourage the contractors to turn up on time?
Answer the following questions about the acceptance criteria within the project.
Decide whether the approach to setting and using acceptance criteria has been applied appropriately and select the response that supports your decision.
The requirement to 'install a heat reclamation system' shows as a Should Have in the Prioritised Requirements List. During Investigation in Solution Development Timebox B, the Project Manager advised the team NOT to set detailed acceptance criteria for this requirement until later in the Timebox, since the requirement may have to be dropped and the work would be wasted.
Is this an appropriate action related to acceptance criteria?
The building has had all the old utility services removed and new wiring and plumbing is being installed during Evolutionary Development. On average there are
four electrical and six plumbing contractors who are engaged for between a few days and a few weeks. They are finding it difficult to work round each other and
to know who should be where. Some of the contractors have started to turn up late to the site.
Many floor boards have been lifted in preparation but it is not clear where the radiators are being situated or when each room is going to be worked on by the plumbers. The
Chief Accountant, acting as Business Ambassador, is also alarmed that the electrical sockets are being installed in rooms in inaccessible locations.
Answer the following questions about motivating the contractor teams according to Agile Project Management.
How should the Project Manager encourage the resources to operate more successfully?
A three-month timeframe has been specified to catch the seasonal sales window.
Which Agile principle MOST influences this course of action?
How should the Project Manager assist the plumbers to deliver the plumbing?
If the team cannot agree the system content, which 2 actions should the Workshop Facilitator take?
Answer the following questions about the acceptance criteria within the project.
Decide whether the approach to setting and using acceptance criteria has been applied appropriately and select the response that supports your decision.
During Solution Development Timebox A, a new Health and Safety requirement arises: the front door is required to have wheelchair access. This is a legal requirement and is a Must Have before any staff or general public access can be allowed. The Solution Development Team will work with the Local Planning Authority Officer, the specialist who identified the requirement, to identify further acceptance criteria for Solution Development Timebox A.
Is this an appropriate action related to acceptance criteria?
The Business Sponsor threatened to stop funding if there was no evidence of tangible progress. To reduce this risk, the Business Sponsor was invited to several walk-
rounds of the new bedroom and en-suite bathroom facilities throughout the project.
Is this an appropriate application of Agile Project Management for this project?
When preparing for the workshop, which 2 items should the Workshop Facilitator be provided with?