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ITIL 4 Specialist: High-velocity IT Exam
Last Update: 22-Jan-2025
Questions: 96
Buy Now
ITIL 4 Specialist: High-velocity IT Exam
Last Update: 22-Jan-2025
Questions: 96
Buy Now
ITIL 4 Specialist: High-velocity IT Exam
Last Update: 22-Jan-2025
Questions: 96
Buy Now
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The IT team in a large enterprise is replacing an important application used for internal communication and collaboration. The team is very enthusiastic about the new application and believes it enables new and better ways of working. Pilot users, however, are reluctant to use the new features and just replicate old ways of working in the new system.
How can a 'service mindset' improve the situation?
The service desk procedure for printer incidents is to verify that this is a hardware fault, and then contact a supplier. The supplier has a contract to repair or replace faulty printers within two days. A user contacts the service desk to say that their printer is broken, and they urgently need a printout of a contract or a significant sale will be lost.
What should the service desk agent do?
A service consumer has asked a commercial service provider to develop a new document storage service. The service consumer has a limited budget and the employees that will use the service have a long list of requirements.
Which is the BEST approach for collecting the requirements?
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TESTED 22 Jan 2025