In order to establish a baseline, Cisco experts begin by conducting a network assessment. During this process, and based on Cisco architecture leading practices and key performance indicators (KPIs), a snapshot-in-time measurement is produced. Further, by applying objective benchmarking metrics to these KPIs, Cisco engineers perform a business and technical analysis of your unique infrastructure, including end-user service requirements and application performance.
All aspects of the Unified Communications and Collaboration System, including call routing, call control, applications and services, and operations and serviceability, rely heavily on proper design and deployment of the system architecture.