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VERISME VeriSM Essentials Question and Answers

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Question # 4

What activity is part of the Provide stage?

A.

Build

B.

Design

C.

Improve

D.

Test

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Question # 5

What is the name of the professional that should have both breadth and depth of knowledge?

A.

A-shaped professional

B.

I-shaped professional

C.

Service management expert

D.

T-shaped professional

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Question # 6

What is the advantage of Robotic Process Automation (RPA) in service management processes?

A.

RPA automates tasks and therefore will always reduce headcount.

B.

RPA helps in enabling employees to perform more complex tasks.

C.

RPA increases the quality of the produced products as it automates tasks.

D.

RPA is a manufacturing technique which cannot be used effectively in service management.

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