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SVC-16A Apple Service Fundamentals Question and Answers

Question # 4

You must know the AppleCare name of an Intel iMac before performing which of the following actions?

A.

Starting up from OS X Recovery HD.

B.

Running Mac Resource Inspector.

C.

Replacing the logic board

D.

Resetting the NVRAM.

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Question # 5

You are inspecting a MacBook Pro as part of your troubleshooting process. You note that two of the screws on the bottom case are damaged. There is no record of the computer being repaired on a previous occasion. If the resolution to the issue requires that you replace a part, how does your discovery of the stripped screws impact that repair?

A.

You needto thoroughly question the customer on previous repairs or attempted repairs by unauthorized service providers

B.

Make sure to inspect internal components and connections carefully to make sure that components were not damaged by someone tampering withthe computer

C.

Complete the set of three modification tests as specified in GSX prior to opening the computer

D.

Classify the repair as ineligible for service and explain to the customer that you will not be able to complete any repairs

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Question # 6

Before leaving your bench to take a logic board to a storage place, where should you place the logic board?

A.

On top of an ESD shielding bag

B.

Inside an ESD shielding bag

C.

Inside a cardboard box

D.

On a metal table

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Question # 7

Which of the following is a valid electrical safety precaution when working on a computer or display with exposed, potentially energized parts?

A.

Use only metal screw drivers or fingers as needed to connect or disconnect cables.

B.

Always wear an ESD wrist or heel strap when working on plugged in systems.

C.

Be very careful handling the logic board or power supply while the computer is plugged in.

D.

Remove rings, watches, necklaces, metal-rimmed eyewear and other metallic articles before workingon the computer.

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Question # 8

To power on the system, which of the following can be used on the MacBook Pro (Retina, Mid 2012) and MacBook Pro (Retina, 15-inch, Early 2013 and Late 2013) logic boards?

A.

Two switches that can be flipped

B.

Two ports that be activated

C.

Two pads that can be shorted

D.

Two buttons that can be pressed

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