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Salesforce-Slack-Administrator Salesforce Certified Slack Administrator Exam Question and Answers

Question # 4

You're a prospective customer looking to purchase Slack for your organization of approximately 50 employees. You need to ensure that the plan supports SAML single sign-on (SSO) for authentication.

Which plan(s) fit the requirement?

A.

Enterprise Grid only

B.

Pro, business+ and Enterprise Grid

C.

Free, Pro, Business+ and Enterprise Grid

D.

Business+ and Enterprise Grid

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Question # 5

Jason, an Org Owner on the Enterprise Grid plan, wants to enable additional mobile security features for users who have unmanaged devices.

Which of the following mobile security features is available to Jason?

A.

Block Workspace access

B.

Restrict access based on IP

C.

Block message copying and the downloads

D.

Make VPN mandatory

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Question # 6

You're an Org Admin for your company's Slack Enterprise Grid org. Your organization uses an identity provider (IdP) with SCIM provisioning. Today is the last day of employment for a manager at your company who is a Workspace Admin.

What is the best strategy to ensure the account is no longer active after this Workspace Admin's departure?

(Select the best answer.)

A.

Deactivate the departing Workspace Admin from all Enterprise Grid workspaces from each workspace's Manage Members page.

B.

Deactivate the Workspace Admin's account in the Id, and automatically sync deactivated members from your organization's Id.

C.

Manually delete the departing Workspace Admin from your organization's IP.

D.

Request an Org Owner deactivate the departing Workspace Admin from the Org Admin dashboard.

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Question # 7

Takeshi is an Org Admin on Enterprise Grid. A business leader asks him to create an org-wide channel for a cross-functional company project, but he replies that he needs to create a cross-workspace channel instead.

Which of the following best describes why a multi-workspace channel is more appropriate than an org-wide channel in this scenario?

A.

There is a limit of ten org-wide channels, and this project would not necessitate creating one.

B.

Org-wide channels are created by default when Slack is first implemented and cannot be reconfigured afterwards.

C.

Org-wide channels are discoverable by all workspaces in the same Grid org and should only be used for information that applies to all employees.

D.

Multi-workspace channels can be archived at the end of the project, but org-wide channels cannot.

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Question # 8

You're an Org Admin for a global organization operating in multiple time zones. in your org-wide #help-slack channel, members are reporting that they are receiving notifications outside of their working hours from other members operating in different time zones. In addition to recommending Do Not Disturb (DND) preferences, how can you help promote a digital HQ at your organization and ensure that members are receiving notifications only during working hours? (Select the best answer.)

A.

Enable members to set their profile status to Away whenever they are not online.

B.

Enable members to use the Scheduled Send feature so that messages can be sent during shared working hours,

C.

Enable members to view a recipient's local time within their profile before sending a message.

D.

Enable members to set reminders for themselves to send the message during shared working hours

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Question # 9

A bank must archive all communications for several years due to a new

government regulation. Your compliance department wants to understand how

best to meet these requirements for Slack

Which feature should you leverage to meet these regulatory requirements

(Select the best answer.)

A.

Data Loss Prevention (OLP)

B.

Mobile Device Management (MDM)

C.

Enterprise Key Management (EKM)

D.

eDiscovery

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Question # 10

You're in charge of a Slack Enterprise Grid workspace design for your company. Your teammates provide dozens of suggestions about how the workspaces should be created in order to provide the best user experience.

Which approach should you choose?

(Select the best answer.)

A.

Ensure the workspace design is loosely defined so that it can easily change over time.

B.

Define organization policies to prevent workspaces from differing from corporate standards.

C.

Create the minimum number of workspaces to meet your users' needs to limit context switching.

D.

Create new workspaces instead of multi-workspace channels to reduce irrelevant noise.

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Question # 11

You're a Workplace Admin for a major retail chain in Europe on the Slack Pro plan. An executive user at your company recently discovered that Slack message retention for your organization was set at one year.

The executive asked you to find out how to access their channel history from more than 18 months ago using any means necessary.

Will it be possible for you to recover the data?

(Select the best answer.)

You're a Workplace Admin for a major retail chain in Europe on the Slack Pro plan. An executive user at your company recently discovered that Slack message retention for your organization was set at one year.

The executive asked you to find out how to access their channel history from more than 18 months ago using any means necessary.

Will it be possible for you to recover the data? (Select the best answer.)

A.

Yes, because Slack's disaster recovery policy and business continuity plan provide backups that organizations on the Slack Pro plan can access upon request from Org Admins.

B.

Yes, because Slack employs multi-factor authentication for all administrative access to systems. Slack can access channel history upon request from Org Admins.

C.

No, because this company is in a territory affected by GDPR. Slack Is legally not allowed to provide this data after the retention date has passed.

D.

No, because customer data is removed immediately upon expiration of message retention. Slack and deletes all information from production systems at that time.

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Question # 12

The Operations team at Fire Extinguishers Ltd has recently launched Slack and wants to better collaborate when internal alerting systems notify them of a failure. In the past, it was difficult to identify where the alert was coming from and who was responding. Sometimes, the team even missed the alerts.

The Operations team and the Security team both have alerting set up with popular software tools, and the alerts get sent to multiple, unrelated teams.

What should Fire Extinguishers Ltd do to centralize their alerting identification and response?

A.

Build custom apps for all the popular tools that send the alerts to one channel.

B.

Install apps from the Slack App Directory for the tools they use, and have the apps post alerts in a #alerts- all channel for the relevant teams to monitor.

C.

Set up Slackbot custom responses to trigger when the word "alert" or "failure" is used in Slack.

D.

Send an announcement to the company reminding them to be more responsive when receiving alerts.

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Question # 13

You're a Workspace Admin on the Slack Pro plan. Your compliance team asks you to prevent users from creating free workspaces with their organization email addresses.

What should you recommend?

A.

stay on the Slack Pro plan, and enable domain claiming.

B.

Upgrade to the Slack Business+ plan, and enable Enterprise Key Management (EKM).

C.

Upgrade to the Slack Enterprise Grid plan, and enable domain claiming.

D.

Ask your Org Owner to enable two-factor authentication (2FA).

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Question # 14

You've been working amongst a small group of experienced Slack admins.

Your company is beginning to grow exponentially, and the following

responsibilities are beginning to overwhelm your small admin team:

• Managing how channels are administered.

• Creating and managing legal holds.

• Managing users.

Your team decides to assign a few system roles to support the admin team.

Which role will be responsible for assigning admin responsibilities?

(Select the best answer.)

A.

Compliance Admin

B.

Roles Admin

C.

Channels Admin

D.

Users Admin

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Question # 15

You're a Workspace Admin at a real estate technology company. Your HR team asks you to simplify how new hires request access to the tools they need.

This onboarding step is currently done manually. Every week, the HR team sends individual emails to each new employee with guidance on how to request access to different tools. Employees are then required to follow up in an email to the IT support team, sometimes requiring back and forth dialogue, until your IT team has the required information to complete each request.

Given all new hires have access to Slack pre-onboarding, which two Slack features would you recommend to improve these processes?

(Select the TWO best answers.)

A.

Use Workflow Builder to automatically send instructions on how to request access to new tools when new employees join the default #general channel.

B.

Invite each new employee as a Single-Channel Guest before they join, to give them more advance time to submit tool access requests.

C.

Use Workflow Builder to automatically post instructions on how to request access to new tools in the default #general channel once per week.

D.

Use Workflow Builder to create a form for tool access requests, to simplify data collection and reduce wasted time going back and forth in email.

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Question # 16

GoodAdvertisements Inc works with several companies to support global advertising campaigns and are on a paid plan. They are preparing for a campaign launch that requires input from multiple companies.

GoodAdvertisements Inc wants the ability to coordinate effectively with the companies before and during their respective launch in a private channel, but it is not clear whether the companies use paid Slack plans. The Admins at the company want to take security precautions before inviting any outside individuals into their Slack workspace.

What is the best way for the Admins to have the individuals from the outside companies join the Slack workspace and ensure the process scales for future launches with other companies?

A.

Require that invitations get approval via a #guest-invitation-approval channel so Admins can action the requests and inform project leaders to invite individuals from outside companies as Single-Channel Guests. Set expiry dates for the Single-Channel Guests.

B.

Require that invitations get approval via a #guest-invitation-approval channel so Admins can action the requests and inform project leaders to invite individuals from outside companies as Multi-Channel Guests. Set expiry dates for the Multi-Channel Guests.

C.

Have the Admins individually send out Single-Channel Guest invitations.

D.

Ask the outside companies to upgrade to the paid plan. Then, share the launch channel externally to the companies, and set a reminder to unshare the channel when the launch is complete.

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Question # 17

Large Inc. is a consumer goods company that uses the Slack Enterprise Grid org.

Large Inc.'s Human Resources (HR) director is looking to streamline how they.

1. Share department-specific policies, and

2. Handle sensitive questions hiring managers may have regarding recruiting and

candidate offers.

Each department has its own separate Enterprise Grid workspaces. For example, Sales hiring managers belong to the Sales workspace and are unlikely to be

members of the other workspaces.

How should the HR director use Slack for this use case?

(Select the best answer.)

A.

Create a multi-workspace public channel for each department, and add the hiring managers to the appropriate channel.

B.

Create a multi-workspace private channel for each department, and add the hiring managers to the appropriate channel.

C.

Create a private channel in the HR workspace, and add the departmental hiring managers to that channel.

D.

Create a separate hiring manager group direct messages (group OMs) for each Department.

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Question # 18

Your organization would like to maintain their Bring Your Own Device (BYOD) policy on Slack's Enterprise Grid plan and have not yet decided on an Enterprise Mobility Management (EMM) provider.

As an IT manager you understand that Slack has a number of out-of-the-box features that can help manage how mobile devices are used without enabling EMM

Which two features are included in Slack's native mobile controls on the Enterprise Grid?

(Select the TWO best answers.)

A.

Block file downloads and copying on mobile devices.

B.

Domain allow list to limit mobile access to corporate workspaces only

C.

Remotely erase data In the case of stolen mobile devices.

D.

identity provider (idP) group management for mobile devices.

E.

Jailbreak or root detection for mobile devices.

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Question # 19

Large Inc has a number of apps pre-approved in the App Directory for their teams to use, but their admins want to nominate a group of "App Approval Ambassadors" in addition to their Workspace Owners. These "Ambassadors" will be responsible for reviewing and approving or denying apps in a #plz-app-request channel.

How can the Org Admin ensure that these "Ambassadors" are able to most efficiently approve or deny apps?

A.

Have the "Ambassadors" conduct app review in the channel, using emoji to alert the Admins to whitelist the app.

B.

Promote the "Ambassadors" to Workspace Owners in Slack.

C.

Promote the "Ambassadors" to Workspace Admins in Slack.

D.

Add the "Ambassadors" as "selected members or groups" to manage Approved Apps.

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Question # 20

You lead a team responsible for launching Slack Enterprise Grid to all employees. Your leadership team firmly believes that Slack is currently too noisy and that a workspace dedicated to each major business unit will reduce noise. You want to be thoughtful about the workspace design and create an Enterprise Grid design that will best facilitate collaboration across your company.

What are two actions you should take?

(Select the TWO best answers.)

A.

Create a business case for focusing on a thoughtful Enterprise Grid design, and present it to the leadership team.

B.

Create success criteria and key design principles for Enterprise Grid, and work with your Slack account team to determine the pros and cons of each Enterprise Grid

design model.

C.

Create an implementation and project plan with an Enterprise Grid design focused on a multi-workspace business unit model.

D.

Create and launch an employee survey to better understand how knowledge is shared across the organization and how teams are using Slack today.

E.

Create an implementation and project plan with an Enterprise Grid design that includes one large workspace in order to avoid forming silos.

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Question # 21

You're an Org Admin who recently joined an organization with multiple workspaces, many of which were redundant. After working with Slack Professional Services to consolidate these workspaces, your leadership team has decided that all future workspace requests should only be approved if they meet specific requirements. You need to create a process that will most efficiently allow for new workspace requests and approvals.

What should you do?

A.

Enable workspace creation requests via Org Settings.

B.

Post the requirements in the #general channel so that your members can see them.

C.

Inform users that if they want a new workspace they should reach out to you via direct message (DM).

D.

Create a workflow in the #help-admins channel that requires users to provide justification for their request.

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Question # 22

You're an Org Owner on the Slack Enterprise Grid plan responsible for posting new for your entire organization to read. You want to limit posting permissions to admins only.

Sometimes the newsletters contain important action items, so it’s important that everyone in your organization sees the message.

What is the best way to post your message? (Select the best answer)

A.

Create a default org-wide channel called #announcements, and post your newsletter in this channel.

B.

Send your newsletter to your team's channel and then copy/paste the link to your message to each team channel in your organization.

C.

Send your newsletter in all of your department-specific channels to maximize visibility.

D.

Send your newsletter to your organizations #general channel, and use the @channel notification

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Question # 23

Your organization enabled data residency and chose to host your organization's data in the Montreal, Canada region. Which specific data types will be uniquely stored in this geographic region?

(Select the best answer.)

A.

Messages, files, snippets, workspaces and channel membership information

B.

Messages, files, snippets, posts and files

C.

Messages, files, snippets, posts and member profiles

D.

Messages, files, data used for analytics, snippets and posts

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Question # 24

You're an Org Owner on a Slack Enterprise Grid plan. Due to a legal issue, you need to export all messages and files from a Slack Connect channel.

What is the best way to do this?

(Select the best answer.)

A.

Use the Discovery API to export all messages and files from the channel.

B.

Use the Audit Logs API to monitor and report on all messages and files from the

channel.

C.

Use Slack's Import/Export Data tool to export all messages from the channel, and then

manually download the files.

D.

Use the Discovery API to export messages and files from the channel that were sent by

your company. Then ask the partners in the Slack Connect channel to do the same

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Question # 25

The Slack implementation team at Large Inc is confirming all of the settings on their new Enterprise Grid organization and wants to make sure that they have appropriately involved the Security team in any critical security decisions.

Which TWO of the following settings are most critical to discuss with their Security team? (Choose two.)

A.

Whether to enable admin-approved apps

B.

Who is allowed to add custom emoji

C.

Who can create and archive channels

D.

Who can invite new members

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Question # 26

Your organization is in the process of choosing an identity provider (IdP) that best suits your security and compliance needs. You're also preparing to launch Slack Enterprise Grid, and would like users to be able start working in it as soon as possible.

What Is the best way to create new users so they can start working on your Enterprise Grid?

A.

Add all new users to your Enterprise Grid as guests, so their sign-in process is not disrupted after you choose an IdP and configure SSO.

B.

Use Slack's built in authentication, which will prompt members to sign in using their email address and Slack password

C.

Downgrade your Slack plan to Business+ and turn off SSO.

D.

Choose and configure your IdP before configuring single sign on (SSO), since end users can't sign in to Enterprise Grid without SSO.

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Question # 27

Pawnee Technologies is a global cloud software company that uses Slack Enterprise Grid to communicate and collaborate.

You're a Slack Workspace Admin for your company's External workspace where your team collaborates with external partners. Today you're onboarding a new

team member who will need to log in and join your workspace. You receive a direct message (DM) from them reporting a problem. While they had no issues joining

the Global and Social workspaces, they report that Slack isn't giving them an option to join the External workspace, even though it shows up when they search for it.

Why is the new hire unable to join your workspace?

(Select the best answer.)

A.

The Workspace Admin must add the new hire as a Single Channel Guest to the workspace.

B.

The workspace requires approval from the external partner for new members to join.

C.

The workspace requires the new member to request to join.

D.

The workspace requires an invitation from the Workspace Admin to join

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Question # 28

Tam Corp sells 15 versions of their software to customers around the world. They have a global team (e.g., sales, engineering, support, and human resources) of 500 employees.

Tam Corp is moving to the Enterprise Grid plan from two workspaces on the Plus plan. On their current Plus plan, they organize one workspace by team (e.g., #sales-team, #engineering-team, and #support-team), and the other workspace is primarily for recruiting discussions and the leadership team.

Leadership does not want the move from Plus to Grid to significantly impact how teams are communicating today.

When considering how to structure the Enterprise Grid, what is the structure that aligns with leadership and allows the teams to communicate most effectively?

A.

Create workspaces for each department and sub-department in the company.

B.

Create workspaces for each product line sold, where each workspace is the "primary" workspace for the employee.

C.

Create workspaces based on how information is shared, and where employees have one "primary" workspace where they spend 80% of their time.

D.

Create one workspace, where each product line sold has its own channel.

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Question # 29

You're an Org Admin for an organization with sales associates who travel the globe selling products One of the risks of having so many associates traveling is That corporate mobile devices are sometimes lost or stolen You need to ensure that your associates are available to communicate on Slack via their mobile devices, but you also need to make sure that internal organization information on the mobile devices is as secure as possible.

What is the best option to increase the likelihood of keeping information on mobile devices secure even if the device is lost or stolen?

A.

Require users to sign out of Slack on their mobile device when its not in use.

B.

Require mobile devices to have a passcode.

C.

Turn on Mobile Session Duration to invoke an automatic logout from the Slack mobile app after specified time frame.

D.

Do not allow Slack app download on corporate mobile dev ccs.

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Question # 30

You're a Workspace Admin for AcmeTesting Inc. You currently have a Slack workspace for the company's sales organization called AcmeTesting Sales, which has two sub-departments within it: Finance and Services.

The AcmeTesting Sales workspace has these standard prefixes: help-, proj-. and announcements.

What is an appropriate channel name within the AcmeTesting Sales workspace?

(Select the best answer)

A.

#sales-help-services

B.

#acme-sales proj finance

C.

#help finance

D.

#announcements team

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Question # 31

Slack business+ plan and currently authenticates users via username and password.

Your company uses Google Workspace (formerly G Suite) for its identity provider (IdP). Your security team would like to assign specific users or groups of users access to Slack from your IdP (rule-based access).

How would you configure Slack to satisfy these requirements?

(Select the best answer.)

A.

Configure Google Workspace Auth to enable users to log in via their Google Workspace credentials, and send out binding emails to existing users to connect their accounts with your IdP.

B.

Set up Google Workspace SAML-based SSO in a new Slack workspace since your company already uses username and password to authenticate in its existing workspace.

C.

Build a custom SAML connection with Slack in order to use the Google Workspace Id, and apply rule-based access.

D.

Configure Google Workspace SAML-based SSO with Slack, and send out binding emails to existing users to connect their accounts with your IdP.

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Question # 32

You're a Workspace Owner who recently launched Slack at your company. Google Calendar is one of the essential productivity apps used by everyone in the

company. You want to ensure that your colleagues can all access their Google Calendars from Slack.

What is the best way to enable the Google Calendar app for all members of your workspace?

(Select the best answer.)

A.

Direct all users to integrate their Google Calendar app by posting instructions in your #announcements channel and linking to the app's page in the Slack Apps Directory,

B.

Connect Google Calendar to your company's email domain, and enable domain-wide

authentication for Google Calendar app in Slack to automatically install the app for all users.

C.

Pre-approve the Google Calendar integration so users have the option to easily enable their own calendar apps.

D.

Use the Admin API to automate approvals for Google Calendar app requests

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Question # 33

An IT administrator at Watch Corp is responsible for launching Slack to the company. The security team has outlined the importance of keeping all applications on all devices updated to the latest version.

How should the IT administrator roll out Slack?

A.

Propose that users only use Slack in a browser, so employees only have to worry about updating their browser.

B.

Install the Slack Desktop App to all of their employees' machines, disabling automatic updates.

C.

Install the Slack Desktop App to all of their employees' machines, allowing automatic updates.

D.

Send an announcement to the company, communicating the steps for how to download and update the Slack app, and outlining why it is important for the security team.

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Question # 34

You're a Workspace Admin, and you want all new users to be added to several important channels when they first log in.

What should you do to ensure new users automatically join these channels?

(Select the best answer.)

A.

Create a workflow that sends a welcome message promoting the most important channels within your company to new users.

B.

Post and pin all of the important channels in your #general channel for new users to see when they first log in to Slack.

C.

Train managers to add their new hires to the important channels as part of the new employee onboarding process.

D.

Add important channels to your workspace's default channels.

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Question # 35

Cristina is evaluating a Slack app’s security and notices that it has the following scopes present:

channels:write and chat:write:user.

Based on those scopes, which TWO actions can the app perform in Slack? (Choose two.)

A.

Modify public channels

B.

Upload files

C.

Send messages as a member

D.

Access group direct messages

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Question # 36

As an Org Admin in your organization's Slack Enterprise Grid instance, you manage the existing four workspaces. Since your org is rapidly growing, you need a way to

communicate upcoming trainings that are available to the entire company.

What is the best action to ensure these communications are seen in each current and future workspace?

(Select the best answer.)

A.

Create an org-wide channel dedicated to company trainings.

B.

Create a multi-workspace channel for training that exists in each workspace.

C Have each Workspace Admin post in the correct public training channel.

C.

Create a Slack Connect channel dedicated to company trainings.

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Question # 37

As an admin, you want to balance the mobile user experience and security. You don't want to force users to log in too often, because it may leave them frustrated and result in lower rates of Slack adoption and usage.

What is the best solution to maintain security and ensure a positive mobile user experience?

A.

Allow users to set their own mobile session duration.

B.

Log all users out of mobile anytime your organization experiences a security threat.

C.

Set a mobile session duration of 2 weeks for all mobile devices.

D.

Allow all users to remain logged in infinitely.

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Question # 38

Amy is an Org Owner on an Enterprise Grid plan.

A workspace Admin informs Amy that a confidential file has been uploaded to a public channel by mistake. Amy needs to remove the file and determine who has downloaded it.

What should Amy do to accomplish this goal?

A.

Using an integrated Data Loss Prevention (DLP) solution, delete the file, and then review the Audit Logs API to see who downloaded the file.

B.

Using MDM, disable file downloads and then use session management to see who was logged in and downloaded the file.

C.

Using a third-party eDiscovery app, delete the file and use data exports to determine who downloaded the file.

D.

Using Slack Enterprise Key Management (EKM), revoke key access for the file, and review the EKM logs to see who downloaded the file.

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Question # 39

Anna, a Workspace Owner, has decided to restrict channel creation in her workspace to Workspace Admins only. This will allow her and the other Workspace Admins to enforce channel naming conventions.

What are two best practices Workspace Admins should follow in this scenario? (Choose two.)

A.

Keep up to date on all channel naming conventions to accurately process requests.

B.

Prepare for a decrease in workload since channel requests will need to be processed less frequently.

C.

Create a process for channel requests.

D.

Appoint other members of their workspace to help with the workload.

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Question # 40

Mayim, the Chief Human Resources Officer at Large Inc, is concerned that her team communicates mostly via direct messages rather than channels. She wants to know if the HR workspace is lagging behind the rest of the organization.

What information should the Workspace Admin provide to help Mayim?

A.

The percentage of messages sent via direct message in the HR workspace to the organization's overall percent of direct messages

B.

The statistic that HR is typically a more confidential function than other teams and should expect to have more information in direct message

C.

Instructions on how to conduct a poll in channel asking members if they’ve been using channels or direct messages, using emoji for responses

D.

The number of messages posted in the #help-hr triage channel over the past 30 days

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Question # 41

What are two triggers that can be used to launch a workflow using Workflow Builder? (Choose TWO)

A.

A keyword Is used in a message.

B.

A new channel is created.

C.

A new member joins a channel.

D.

A new member joins the workspace.

E.

A specific date and time.

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Question # 42

You recently started working with a new external organization that will supply crucial ingredients needed to make your products. It's important to be connected with them at a moment's notice, and you've noticed that your emails often go unanswered for long periods of time. You decide to look up your key contact's email on the Slack Connect page but to get no results.

What is the reason you can't find the external contact on Slack Connect?

A.

The external organization will not be discoverable as you don't have a Slack Connect channel them yet.

B.

The external organization is using a free version of Slack.

C.

The external organization has turned off Slack Connect.

D.

The external organization has turned off Slack Connect Discoverability.

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Question # 43

You're a Slack Org Admin, and your company recently acquired a new business

unit. You must decide if you want to add your new teammates to your existing

Slack workspaces, or create a new workspace in your Slack Enterprise Grid Org.

You know that this new business unit has strict security and compliance

requirements that exceed the policies of your current workspaces. You also expect

the new business unit to collaborate extensively with the rest of your company, so

they need to feel connected.

What should you consider first when deciding if you need a new workspace?

(Select the best answer.)

A.

The number of multi-workspace channels you think the new business unit will need when collaborating across the org.

B.

The new business unit's preference to communicate in direct messages (DMS) and private channels to preserve confidentiality.

C.

The data retention needs of the new business unit for files and messages.

D.

The new business unit's app approval requirements.

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Question # 44

As a Workspace Owner on the Slack Business+ plan, you need to set message retention policies for your workspace. You'd like to keep important information in Slack so that employees can search for it, but there are a few channels with messages that you don't need to save for more than one month.

How should you set up your data retention policies? (Select the best answer.)

A.

Set your global message retention policies for one month, and adjust retention settings for important channels to keep everything.

B.

Keep the default retention settings, but set a message retention policy of one month for channels with less important information.

C.

Set the retention policy for public channels to keep all messages .and allow members to

determine how long they'd like to keep messages in private channels.

D.

Set the retention policy for private channels to keep everything, and set the retention policy for public channels to one month.

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Question # 45

Brian, an Org Owner on Enterprise Grid, needs to ensure that all Slack data is archived and stored outside of Slack.

What does Brian need to do?

A.

Turn on Corporate exports to retrieve private data and store it elsewhere.

B.

Contact Slack to set message and file retention policies at the Organization level to "Keep all messages".

C.

Enable DLP and quarantine all messages and files that need to be archived.

D.

Use a third-party eDiscovery app to retrieve and store data in a data warehouse.

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Question # 46

You're an Org Admin for an airline's Slack Enterprise Grid. The airline's customer support team uses a ticketing tool to monitor customer support tickets for booking inquiries and issues. The team also uses Slack to discuss these support tickets.

The customer support team wants to create a custom workflow that will post new and urgent tickets in the support team's channel.

Which TWO steps should you take to allow the customer support team to create the workflow?

A.

Add members of the customer support team as App Managers under workspace App Management settings.

B.

Enable a policy that allows any user role to utilize steps from installed apps when using Workflow Builder.

C.

Enable channel email addresses to forward support emails to their dedicated channel.

D.

Enable Workflow Builder and webhooks in Workflow Builder

E.

Add a Workflow creation policy to allow 'Everyone, except Guests" to create workflows in your EnterpriseGrid.

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Question # 47

What are two benefits of creating user groups for your workspace?

(Select the TWO best answers.)

A.

Notifies a group of members who often need to be notified at once. For examole:@managers

B.

Sets channel management permissions at the workspace level.

C.

Sets permissions on who can view your workspace analytics

D.

Assigns default channels to users when they start working at the company.

E.

Assigns default Slack app integrations to users when they start working at the Company.

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Question # 48

You're an Org Admin of an Enterprise Grid org consisting of three workspaces: IT, Internal and Contractors.

An executive at your company wants to create a communications channel with everyone in the IT and Internal workspace, but does nor want people in the Contractors workspace to see this channel.

What is the best way to create this channel so that it will only be visible to people in the IT and Internal workspaces?

(Select the best answer.)

A.

Create an org-wide channel, and exclude the Contractors workspace.

B.

Create a Slack Connect channel between the IT and Internal workspaces.

C.

Create a channel in the IT workspace, and invite members from the Internal workspace as guests.

D.

Create a multi-workspace channel between the IT and Internal workspaces.

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Question # 49

You're a Workspace Owner for an financial organization on the Slack Business+ plan. Your Security and Compliance team requires all historical files to always be

discoverable. These deleted files may need to be produced to ensure compliance for regulatory and auditing purposes.

which file retention setting should you enable for your workspace? (Select the best answer.)

A.

Keep all files, including deleted files

B.

Keep all files

C.

Keep all files, including deleted files, for a set number of days

D.

Keep all files, including all file versions

E.

Keep all files, only for a set number of days

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Question # 50

Andrew is the Primary Org Owner for this company’s Enterprise Grid org, which consists of three workspaces. Frank, a new member of the IT department, will be responsible for inviting guests and managing one of the three workspaces’ settings.

Which role should Andrew give Frank in Slack?

A.

Member

B.

Workspace Admin

C.

Multi-channel Guest

D.

Primary Org Owner

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Question # 51

You're a Slack admin at a nonprofit organization. You need to add a new workspace to your Slack Enterprise Grid.

This workspace needs to support the fundraising efforts of the development team. It should be a place for the team to collaborate on upcoming campaigns, events,

and conduct retrospectives on past efforts. You can't devote significant admin energy to managing this workspace, and most members of your org participate in fundraising efforts in some capacity.

What visibility setting should you select for this new workspace?

(Select the best answer.)

A.

Open

B.

Invite Only

C.

By Request

D.

Hidden

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Question # 52

A few months ago, a team of developers at Blue Inc identified a new issue during testing and created a public channel called #bug-cricket to communicate about the issue. After some casual conversation back and forth in the channel, the team discovered that a problem with the old architecture caused this bug.

They may need to reference the history in the future.

Of note, there has not been any new activity in #bug-cricket for months, and the bug case has been closed. What should the team do with #bug-cricket?

A.

Convert the channel to private, and then archive it; members of the channel will retain access to the files.

B.

Archive the public channel; anyone can still browse the conversation history in Slack, and messages will appear in search results.

C.

Delete the channel; messages from a deleted channel are still available via search.

D.

Remove all members from the channel, and then archive it; this way, members can find messages via search but will not be able to browse the channel history itself.

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Question # 53

What are the main benefits of Workflow Builder? (Choose all that apply.)

A.

It supports integration with various third-party apps for easy data transfer between services.

B.

Non-developers can easily automate business processes.

C.

Templates are available for download.

D.

Developers and engineers can easily automate efficiencies in their development.

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Question # 54

In which scenario would the Clips feature be the most useful to support asynchronous work?

(Select the best answer.)

A.

A service representative is troubleshooting a time-sensitive issue in channel with their tier support team.

B.

project manager is showing their work to the rest of their project team and asking for feedback before the end of the week.

C.

A manager schedules time to thoroughly review a product release with their team.

D.

A manager is actively brainstorming with the leadership team on new department initiatives.

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Question # 55

In which two scenarios would SCIM provisioning be the best method of adding users to a workspace? (Select the TWO best answers.)

A.

Your delivery company has multiple workspaces in its Slack Enterprise Grid plan for each of its subsidiaries, and you need to be able to assign users to specific workspaces.

B.

Your pet food company works closely with a packaging supplier, and you want all employees of the companies to communicate seamlessly in Slack.

C.

You need to preserve all users' apps and integrations (bot users, slash commands, incoming webhooks, etc.) when they are deprovisioned.

D.

You are the Slack admin for a multinational networking corporation and want users to have Slack accounts only if they plan to use the accounts.

E.

Your environmental services company plans to launch Slack to all employees In a single day and sunset its former communication platform.

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Question # 56

You're an Org Owner and are hoping to help your admins implement an automated approval process for app and integration requests.

What is the best approach to take?

A.

• Create an ordered list of conditional rules for app and integration approvals.

• Enable custom approval status notifications to requesters.

• Create rules at both the Enterprise Grid and workspace level.

B.

• Create a list of trusted members for app and integration approvals.

• Enable custom approval status notifications to approvers.

• Create rules at both the Enterprise Grid and workspace level.

C.

• Create rules to approve app3 and integrations based on their licensing cost.

• Enable custom approval status notifications to requesters.

• Create rules at the workspace level.

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Question # 57

Marianne, an Org Admin, hears feedback that it's difficult for her members to find channels. She regularly receives requests in the #help-slack channel from members who accidentally created duplicate channels because they weren't aware there was already a channel on a certain topic.

Which action should Marianne’s team take first to address the problem?

A.

Change her workspace settings to allow all members to archive channels.

B.

Standardize and communicate channel naming conventions.

C.

Encourage members to add a channel purpose and topic.

D.

Restrict new channel creation to admins only.

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Question # 58

You're a Workspace Admin for your organization's Slack instance. A new member in your workspace posts a question about a specific project in a #general channel

and tags all project members.

What should you ask the member to do?

(Select the best answer.)

A.

Start a group direct message (DM) with project team members who may know the answer to the member's question.

B.

Start a direct message (DM the project team members individually to see if they know the answer.

C.

Delete the message, and direct the member to the whelp channel.

D.

Post the question in a channel related to the project.

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Question # 59

You previously built a workflow using Workflow Builder that shares onboarding information with new project team members when they join the project channel.

Recently, the project took a major pivot and the scope, timeline and team are all going through many changes. Much of the information In your onboarding workflow is now out-of-date.

How do you ensure new team members receive the right information?

A.

Unpublish your workflow, modify the workflow steps and republish your workflow.

B.

Download the workflow file, edit the JSON file and import the updated workflow file.

C.

add a new step to your workflow' calling out what has changed since the previous iteration.

D.

Delete your workflow and create a new workflow with the updated project information.

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Question # 60

You will be managing a new product launch and have just been assigned a new team of 12 members. The launch will be complex and will require cross-collaboration within the organization. To start, you will need to introduce yourself as the project manager to each team member and introduce the scope of the new project.

What should you do?

(Select the best answer.)

A.

Create a new private channel for the project, invite the team members and introduce yourself and the project scope. This will allow for increased transparency for the project team and ensure the details of the project are not exposed to anyone outside of the project team

B.

Start a group direct message (group DM) with the members on the team introducing yourself and the project scope. This will allow members to have visibility into who else is on the team and provide a secure opportunity to ask questions.

C.

Start a direct message (DM) with each member on the team, introducing yourself and the project scope. This secure approach will allow each member to reach out to you directly with questions before the project starts.

D.

Create a new public channel for the project, invite the team members and introduce yourself and the project scope This will allow for increased transparency for the project team and help onboard new project members who may join in the future.

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Question # 61

Anastasia is an Org Owner on the Enterprise plan. In the Sales Workspace, Anastasia has noticed a large drop in the percentage of views in public channels.

What should Anastasia do next?

A.

Ask the Sales team to react with :eyes: when they have read a message.

B.

Identify the most active members and ask them to post more in public channels.

C.

Provide additional learning and host a Slack day.

D.

Instruct Sales managers to use more @channel’s and @here’s in their announcements.

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