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Salesforce-AI-Specialist Salesforce Certified AI Specialist Exam Question and Answers

Question # 4

Universal Containers wants to utilize Einstein for Sales to help sales reps reach their sales quotas by providing Al-generated plans containing guidance and steps for closing deals.

Which feature should the AI Specialist recommend to the sales team?

A.

Find Similar Deals

B.

Create Account Plan

C.

Create Close Plan

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Question # 5

A data scientist needs to view and manage models in Einstein Studio. The data scientist also needs to create prompt templates in Prompt Builder.

Which permission sets should an AI Specialist assign to the data scientist?

A.

Data Cloud Admin and Prompt Template Manager

B.

Prompt Template Manager and Prompt Template User

C.

Prompt Template User and Data Cloud Admin

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Question # 6

Universal Containers has an active standard email prompt template that does not fully deliver on the business requirements.

Which steps should an AI Specialist take to use the content of the standard prompt email template in question and customize it to fully meet the business requirements?

A.

Save as New Template and edit as needed.

B.

Clone the existing template and modify as needed.

C.

Save as New Version and edit as needed.

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Question # 7

Universal Containers is interested in using Call Explorer to quickly gain insights from meetings recorded by its sales team.

What should the AI Specialist be aware of before enabling this feature?

A.

Call Explorer operates independently of Salesforce Knowledge, requiring no prior setup.

B.

Custom Call Explorer actions need to be built before it can be configured.

C.

Call Explorer requires the Einstein Conversation Insights permission set to be enabled.

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Question # 8

Which use case is best supported by Salesforce Einstein Copilot's capabilities?

A.

Bring together a conversational interface for interacting with AI for all Salesforce users, such as developers and ecommerce retailers.

B.

Enable Salesforce admin users to create and train custom large language models (LLMs) using CRM data.

C.

Enable data scientists to train predictive AI models with historical CRM data using built-in machine learning capabilities

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Question # 9

Universal Containers is rolling out a new generative AI initiative.

Which Prompt Builder limitations should the AI Specialist be aware of?

A.

Rich text area fields are only supported in Flex template types.

B.

Creations or updates to the prompt templates are not recorded in the Setup Audit Trail.

C.

Custom objects are supported only for Flex template types.

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Question # 10

Which configuration must an AI Specialist complete for users to access generative Al-enabled fields in the Salesforce mobile app?

A.

Enable Mobile Generative AI.

B.

Enable Mobile Prompt Responses.

C.

Enable Dynamic Forms on Mobile.

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Question # 11

Universal Containers (UC) wants to improve the efficiency of addressing customer questions and reduce agent handling time with AI- generated responses. The agents should be able to leverage their existing

knowledge base and identify whether the responses are coming from the large language model (LLM) or from Salesforce Knowledge.

Which step should UC take to meet this requirement?

A.

Turn on Service AI Grounding, Grounding with Case, and Service Replies.

B.

Turn on Service Replies, Service AI Grounding, and Grounding with Knowledge.

C.

Turn on Service AI Grounding and Grounding with Knowledge.

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Question # 12

Universal Containers implemented Einstein Copilot for its users.

One user complains that Einstein Copilot is not deleting activities from the past 7 days.

What is the reason for this issue?

A.

Einstein Copilot Delete Record Action permission is not associated to the user.

B.

Einstein Copilot does not have the permission to delete the user's records.

C.

Einstein Copilot does not support the Delete Record action.

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Question # 13

The sales team at a hotel resort would like to generate a guest summary about the guests' interests and provide recommendations based on their activity preferences captured in each guest profile. They want the summary to be available only on the contact record page.

Which AI capability should the team use?

A.

Einstein Copilot

B.

Prompt Builder

C.

Model Builder

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Question # 14

Universal Containers wants to be able to detect with a high level confidence if content generated by a large language model (LLM) contains toxic language.

Which action should an Al Specialist take in the Trust Layer to confirm toxicity is being appropriately managed?

A.

Access the Toxicity Detection log in Setup and export all entries where isToxicityDetected is true.

B.

Create a flow that sends an email to a specified address each time the toxicity score from the response exceeds a predefined threshold.

C.

Create a Trust Layer audit report within Data Cloud that uses a toxicity detector type filter to display toxic responses and their respective scores.

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Question # 15

An AI Specialist needs to enable the use of Sales Email prompt templates for the sales team. The AI Specialist has already created the templates in Prompt Builder.

According to best practices, which steps should the AI Specialist take to ensure the sales team can use these templates?

A.

Assign the Prompt Template User permission set and enable Sales Emails in Setup.

B.

Assign the Prompt Template Manager permission set and enable Sales Emails in setup.

C.

Assign the Data Cloud Admin permission set and enable Sales Emails in Setup.

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Question # 16

Universal Container (UC) has effectively utilized prompt templates to update summary fields on Lightning record pages. An admin now wishes to incorporate similar functionality into UC's automation process using Flow.

How can the admin get a response from this prompt template from within a flow to use as part of UC's automation?

A.

Invocable Apex

B.

Flow Action

C.

Einstein for Flow

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Question # 17

Universal Containers (UC) needs to improve the agent productivity in replying to customer chats.

Which generative AI feature should help UC address this issue?

A.

Case Summaries

B.

Service Replies

C.

Case Escalation

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Question # 18

An AI Specialist wants to use the related lists from an account in a custom prompt template.

What should the AI Specialist consider when configuring the prompt template?

A.

The text encoding (for example, UTF-8, ASCII) option

B.

The maximum number of related list merge fields

C.

The choice between XML and JSON rendering formats for the list

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Question # 19

Universal Containers, dealing with a high volume of chat inquiries, implements Einstein Work Summaries to boost productivity.

After an agent-customer conversation, which additional information does Einstein generate and fill, apart from the "summary"'

A.

Sentiment Analysis and Emotion Detection

B.

Draft Survey Request Email

C.

Issue and Revolution

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Question # 20

An AI Specialist wants to include data from the response of external service invocation (REST API callout) into the prompt template.

How should the AI Specialist meet this requirement?

A.

Convert the JSON to an XML merge field.

B.

Use External Service Record merge fields.

C.

Use “Add Prompt Instructions” flow element.

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Question # 21

Universal Containers implemented Agentforce for its users. One user complains that an Agent is not deleting activities from the past 7 days. What is the reason for this issue?

A.

Agentforce does not have the permission to delete the user's records.

B.

Agentforce Delete Record Action permission is not associated to the user.

C.

Agentforce does not have a standard Delete Record action.

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Question # 22

Before activating a custom copilot action, an AI Specialist would like is to understand multiple real-world user utterances to ensure the action being selected appropriately.

Which tool should the AI Specialist recommend?

A.

Model Playground

B.

Einstein Copilot

C.

Copilot Builder

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Question # 23

Universal Containers (UC) is discussing its AI strategy in an agile Scrum meeting.

Which business requirement would lead an AI Specialist to recommend connecting to an external foundational model via Einstein Studio (Model Builder)?

A.

UC wants to fine-tune model temperature.

B.

UC wants a model fine-tuned using company data.

C.

UC wants to change the frequency penalty of the model.

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Question # 24

In Model Playground, which hyperparameters of an existing

Salesforce-enabled foundational model can an AI Specialist change?

A.

Temperature, Frequency Penalty, Presence Penalty

B.

Temperature, Top-k sampling, Presence Penalty

C.

Temperature, Frequency Penalty, Output Tokens

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Question # 25

Universal Containers aims to streamline the sales team's daily tasks by using AI.

When considering these new workflows, which improvement requires the use of Prompt Builder?

A.

Populate an Al-generated time-to close estimation to opportunities

B.

Populate an AI generated summary field for sales contracts.

C.

Populate an Al generated lead score for new leads.

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Question # 26

An AI Specialist at Universal Containers (UC) Is tasked with creating a new custom prompt template to populate a field with generated output. UC enabled the Einstein Trust Layer to ensure AI Audit data is

captured and monitored for adoption and possible enhancements.

Which prompt template type should the AI Specialist use and which consideration should they review?

A.

Flex, and that Dynamic Fields is enabled

B.

Field Generation, and that Dynamic Fields is enabled

C.

Field Generation, and that Dynamic Forms is enabled

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Question # 27

The AI Specialist of Northern Trail Outfitters reviewed the organization's data masking settings within the Configure Data Masking menu within Setup. Upon assessing all of the fields, a few additional fields

were deemed sensitive and have been masked within Einstein's Trust Layer.

Which steps should the AI Specialist take upon modifying the masked fields?

A.

Turn off the Einstein Trust Layer and turn it on again.

B.

Test and confirm that the responses generated from prompts that utilize the data and masked data do not adversely affect the quality of the generated response

C.

Turn on Einstein Feedback so that end users can report if there are any negative side effects on AI features.

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Question # 28

An AI Specialist configured Data Masking within the Einstein Trust Layer.

How should the AI Specialist begin validating that the correct fields are being masked?

A.

Use a Flow-based resource in Prompt Builder to debug the fields’ merge values using Flow Debugger.

B.

Request the Einstein Generative AI Audit Data from the Security section of the Setup menu.

C.

Enable the collection and storage of Einstein Generative AI Audit Data on the Einstein Feedback setup page.

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Question # 29

An AI Specialist needs to create a prompt template to fill a custom field named Latest Opportunities Summary on the Account object with information from the three most recently opened opportunities.

How should the AI Specialist gather the necessary data for the prompt template?

A.

Create a flow to retrieve the opportunity information.

B.

Select the Account Opportunity object as a resource when creating the prompt template.

C.

Select the latest Opportunities related list as a merge field.

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Question # 30

Universal Containers wants support agents to use Agentforce to ask questions about its product tutorials and product guides.

What should the AI Specialist do to meet this requirement?

A.

Create a prompt template for product tutorials and guides.

B.

Add an Answer Questions custom field in the product object for tutorial instructions.

C.

Publish product tutorials and guides as Knowledge articles.

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Question # 31

Universal Containers (UC) is implementing generative AI and wants to leverage a prompt template to provide responses to customers that gives personalized product recommendations to website visitors based on their browsing history.

Which initial step should UC take to ensure the chatbot can deliver accurate recommendations'

A.

Design universal product recommendations.

B.

Write a response scrip for the chatbot.

C.

Collect and analyze browsing data.

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Question # 32

An AI specialist wants to leverage Record Snapshots grounding feature in a prompt template.

What preparations are required?

A.

Configure page layout of the master record type

B.

Create a field set for all the fields to be grounded

C.

Enable and configure dynamic form for the object

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Question # 33

An account manager is preparing for an upcoming customer call and wishes to get a snapshot of key data points from accounts, contacts, leads, and opportunities in Salesforce.

Which feature provides this?

A.

Sales Summaries

B.

Sales Insight Summary

C.

Work Summaries

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Question # 34

Universal Containers (UC) noticed an increase in customer contract cancellations in the last few months. UC is seeking ways to address this issue by implementing a proactive outreach program to

customers before they cancel their contracts and is asking the Salesforce team to provide suggestions.

Which use case functionality of Model Builder aligns with UC's request?

A.

Product recommendation prediction

B.

Customer churn prediction

C.

Contract Renewal Date prediction

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Question # 35

Universal Containers (UC) is building a Flex prompt template. UC needs to use data returned by the flow in the prompt template.

Which flow element should UC use?

A.

Add Flex Instructions

B.

Add Prompt Instructions

C.

Add Flow Instructions

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Question # 36

Universal Containers is evaluating Einstein Generative AI features to improve the productivity of the service center operation.

Which features should the AI Specialist recommend?

A.

Service Replies and Case Summaries

B.

Service Replies and Work Summaries

C.

Reply Recommendations and Sales Summaries

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Question # 37

The marketing team at Universal Containers is looking for a way personalize emails based on customer behavior, preferences, and purchase history.

Why should the team use Einstein Copilot as the solution?

A.

To generate relevant content when engaging with each customer

B.

To analyze past campaign performance

C.

To send automated emails to all customers

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Question # 38

A Salesforce Administrator is exploring the capabilities of Einstein Copilot to enhance user interaction within their organization. They are particularly interested in how Einstein Copilot processes user requests and the mechanism it employs to deliver responses. The administrator is evaluating whether Einstein Copilot directly interfaces with a large language model (LLM) to fetch and display responses to user inquiries, facilitating a broad range of requests from users.

How does Einstein Copilot handle user requests In Salesforce?

A.

Einstein Copilot will trigger a flow that utilizes a prompt template to generate the message.

B.

Einstein Copilot will perform an HTTP callout to an LLM provider.

C.

Einstein Copilot analyzes the user's request and LLM technology is used to generate and display the appropriate response.

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Question # 39

An AI Specialist at Universal Containers is working on a prompt template to generate personalized emails for product demonstration requests from customers. It is important for the Al-generated email to adhere strictly to the guidelines, using only associated opportunity information, and to encourage the recipient to take the desired action.

How should the AI Specialist include these instructions on a new line in the prompt template?

A.

Surround them with triple quotes (""").

B.

Make sure merged fields are defined.

C.

Use curly brackets {} to encapsulate instructions.

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Question # 40

Universal Containers has a strict change management process that requires all possible configuration to be completed in a sandbox which will be deployed to production. The AI Specialist is tasked with setting up Work Summaries for Enhanced Messaging. Einstein Generative AI is already enabled in production, and the Einstein Work Summaries permission set is already available in production.

Which other configuration steps should the AI Specialist take in the sandbox that can be deployed to the production org?

A.

create custom fields to store Issue, Resolution, and Summary; create a Quick Action that updates these fields: add the Wrap Up component to the Messaging Session record paae layout: and create Permission Set Assignments for the intended Agents.

B.

From the Epstein setup menu, select Turn on Einstein: create custom fields to store Issue, Resolution, and Summary: create a Quick Action that updates these fields: and add the wrap up componert to the Messaging session record page layout.

C.

Create custom fields to store issue, Resolution, and Summary; create a Quick Action that updates these fields: and ado the Wrap up component to the Messaging session record page lavcut.

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Question # 41

After a successful implementation of Agentforce Sates Agent with sales users. Universal Containers now aims to deploy it to the service team.

Which key consideration should the AI Specialist keep in mind for this deployment?

A.

Assign the Agentforce for Service permission to the Service Cloud users.

B.

Assign the standard service actions to Agentforce Service Agent.

C.

Review and test standard and custom Agent topics and actions for Service Center use cases.

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Question # 42

Universal Containers implements three custom actions to get three distinct types of sales summaries for its users. Users are complaining that they are not getting the right summary based on their utterances. What should the AI Specialist investigate as the root cause?

A.

Review that the custom action Is assigned to an Agent.

B.

Review the action Instructions to ensure they are unique.

C.

Ensure the input and output types are correctly chosen.

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Question # 43

An AI Specialist built a Field Generation prompt template that worked for many records, but users are reporting random failures with token limit errors.

What is the cause of the random nature of this error?

A.

The number of tokens generated by the dynamic nature of the prompt template will vary by record.

B.

The template type needs to be switched to Flex to accommodate the variable amount of tokens generated by the prompt grounding.

C.

The number of tokens that can be processed by the LLM varies with total user demand.

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Question # 44

Universal Containers (UC) is using standard Service AI Grounding. UC created a custom rich text field to be used with Service AI Grounding.

What should UC consider when using standard Service AI Grounding?

A.

Service AI Grounding only works with Case and Knowledge objects.

B.

Service AI Grounding only supports String and Text Area type fields.

C.

Service AI Grounding visibility works m system mode.

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Question # 45

Universal Containers is considering leveraging the Einstein Trust Layer in conjunction with Einstein Generative AI Audit Data.

Which audit data is available using the Einstein Trust Layer?

A.

Response accuracy and offensiveness score

B.

Hallucination score and bias score

C.

Masked data and toxicity score

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