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PEGAPCSA87V1 Pega Certified System Architect (PCSA) 87V1 Question and Answers

Question # 4

In the first step in a case type, the user compares data on a form to the data on a customer account. If the data matches, the case is resolved. If the data does not match, the user advances the case to update the account. Management only wants a record of the cases that update an account. What two configuration options do you use to implement this requirement ? (Choose Two)

A.

Add a persist case shape after the first step.

B.

Configure the starting flow to instantiate the case type as a temporary case.

C.

Apply a when condition to the first step to persist only cases requiring updates.

D.

Configure the first step to instantiate the case type as a temporary case.

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Question # 5

On the case Designer, which two components can users tag with a Minimum Lovable Product (MLP) release for project sizing purposes? (Choose two.)

A.

A User Mobile App channel

B.

An external system of record (SOR)

C.

An automation

D.

An approval decision

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Question # 6

How do you enable field-level auditing for properties?

A.

Add an auditing optional action to the case workflow.

B.

Enable the auditing feature on the property rule forms.

C.

Enable field-level auditing for the case type.

D.

Add a field validation to the case workflow.

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Question # 7

A company often receives multiple IT tickets for the same issue, such as ''the office Wi-Fi is down. '' You configure Search duplicate cases step to identify duplicate IT tickets.

What is the basic condition for the Search duplicate cases step?

A.

Name of submitter is same

B.

Issue type is same

C.

Department is same

D.

Office location is same

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Question # 8

You want your application to have consistent styling across portals. You want the

backgroundcolor of all buttons in your application to be blue. You want the background color of the buttons to be easily updated in case corporate branding changes. Which attribute do you modify to set the background color?

A.

The application skin

B.

The buttons format

C.

The controls format

D.

The background mixin

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Question # 9

Which two dependencies do you directly enforce with a Wait step? (Choose

A.

Pausing a case until a predetermined time expires

B.

Pausing a case until a user submits a specified value

C.

Pausing a case until another case reaches a specified status

D.

Pausing a case until a new child case is created

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Question # 10

A requirement states: A customer can update an address at any point during case processing by performing the following steps.

1. The customer submits the new address.

2. The application verifies that the address matches postal service requirements.

3. The customer then approves the corrected address. How do you configure this requirement?

A.

Add a case-wide optional action to the workflow for the address submission.

B.

Add a case-wide optional process to the case workflow to perform the address change.

C.

Add an alternate stage to the case life cycle to change the address.

D.

Add a button to each assignment to present the customer with a form to submit a new address.

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Question # 11

The following example shows the ruleset list for the logged in operator. What is stored in the Admin@MyCo ruleset ?

Admin@MyCo:

Purchasing:01-01

Purchasinglnt:01-01

MyCo:01-01

MyColnt:01-01

Supplier:01-01

Customer:01-01

lnventory:01-01

Pega-ProcessCommander:07-10

Pega-DeploymnetDefaults:07-10

Pega-LP-Mobile:07-10

A.

Preferences for the operator

B.

Rules checked out by the operator

C.

Rules delegated to the operator

D.

Rules recently opened by the operator

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Question # 12

A company requires that patients receive status updates during processing of medical tests.

Patients are not users of the application. You create the work party for the patient as an

instance of which class?

A.

Data-Party-Person

B.

Data-Party-Operator

C.

Data-Party-Org

D.

Data-Party-Com

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Question # 13

A requirement states: The tax identification number must contain 10 digits. How do you configure the field to support this requirement?

A.

Set the minimum and maximum values to "10" in a text field

B.

Use an edit validate rule that validates the tax identification number pattern.

C.

Use a decimal property type and make the field required.

D.

Configure a validate rule to test the tax identification number pattern.

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Question # 14

A requirement states: The date of birth submitted for first grade students must be at least five

years before September 1 of the current year.

Which three validation methods, when applied in combination, satisfy the requirement? (Choose Three)

A.

When rule

B.

Calendar control

C.

Date data type

D.

Validation rule

E.

Edit validate rule

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Question # 15

Which requirement is fulfilled by configuration a field value?

A.

Service agents are able to enter feedback in multiple languages.

B.

A global hotel chain application can display current amenties in 23 languages.

C.

Customers can add an unlimited number of items to an online shopping card.

D.

A government official can enter comments that require location.

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Question # 16

. When applying for a credit limit increase, customers with standard credit cards must provide information in an Employment Information process. Requests from customers with Platinum credit cards automatically skip this process.

What task do you perform to implement this requirement?

A.

In the Employment Information process add a card type true/false field to a user view.

B.

In the Employment Information process add a custom condition to start the process by testing the card type.

C.

In the Employment Information process add an Approve/Reject step to test the card type.

D.

In the Employment Information process validate card type for continued processing.

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Question # 17

Your online shopping application serves international customers. You need to define a Data Page that holds currency exchange rates. All users accessing the application need to use the information.

The Scope of this Data Page should be set to ______________.

A.

Application

B.

Node

C.

Thread

D.

Requestor

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Question # 18

A manager requests a report that contains the following columns: Create Date, Case ID, Create Operator, and World Status. You must sort the cases so the case with the most recent create date appears at the top of the list and descends in order.

How do you design the report definition to support this requirement?

A.

Select Lowest to Highest sort type for Create Date.

B.

Add a filter condition where Create Date is greater than the current date.

C.

Select Highest to Lowest sort type for Create Date.

D.

Make the Create Date the first column in the report.

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Question # 19

Given a table which shows total working hours, sick, vacation. Identify how we calculate the respective values

A.

Total working hours

B.

calculate field, data transform

C.

Sick hours

D.

Leave hours

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Question # 20

You are configuring routing for a customer warranty service request. All warranty

servicerequests are routed to the warranty resolution group except for warranty service requests for betanrelease product that requires review by the vice president of service. How do you configure assignment routing to review warranty service requests?

A.

Route the assignment to the vice president of service who routes assignments to the warranty resolution group as needed.

B.

Route the assignment to the warranty resolution group who sends an email notification to the vice president of service for the beta-release product.

C.

Route the assignment to the skilled group for the beta release when the request is for the beta release. Otherwise, route the assignment to the warranty resolution group.

D.

Route the assignment to the vice president of service when the request is for the beta release. Otherwise, route the assignment to the warranty resolution group.

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Question # 21

Which requirement is satisfied by configuring a service level agreement?

A.

Requests from customers with elite status go to a dedicated work group,

B.

A transaction review is completed within 24 hours.

C.

Users are notified when they receive an assignment.

D.

Transaction dispute cases are considered more urgent than address change cases.

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Question # 22

To process an employee retirement package, the system requires approvals from the supervising manager, and the …

How do you implement the requirements so that each approver can work independently?

A.

Create an approval step with cascading approval.

B.

Create business logic to route the assignment to the different approvers.

C.

Create three parallel processes with approval steps.

D.

Route the assignment to a work queue to which all three roles have access.

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Question # 23

Which two data requirements ensure valid data? (Choose Two)

A.

The data fits the business logic.

B.

The data is organized in a data type.

C.

The data is locally sourced.

D.

The data is the correct type.

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Question # 24

While testing a business process to approve an expense report, you receive an error. Which toolallows you to review the rule execution to determine the source of the error?

A.

The Tracer

B.

The Clipboard tool

C.

The Application Profiler

D.

The Dependency Analyzer

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Question # 25

Before development, your team creates a spreadsheet with work items to populate the backlog. All work items that describe business requirements are prioritized as Must have. You also create work items to address:

♦ A future enhancement request to group a set of existing steps into a multistep form

♦ A drop-down list that is missing one of the required options — This work item is in progress because the missing option prevents work from being done

How do you populate the backlog directly from the spreadsheet?

A.

Create bugs

B.

Create feedback

C.

Import stories

D.

Create stories

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Question # 26

Users create Insurance Coverage Request Cases to authorize insurance payments. Users

enter information that includes the name of the patient, the date of the procedure and the type of the procedure. After entering the information, user submits the request for a review of the patient's insurance policy. Because multiple users enter requests, duplicate request can occur. A request is considered a duplicate if the patient name, procedure type, procedure date match an existing request. You have been given two requirements:

- Ensure that users can identify duplicate requests.

- If a case is duplicate, it is not written to the database. Otherwise, write the case to the database.

Which two options configure application so that users can identify duplicate requests? (Choose two)

A.

Add a duplicate search step to the case life cycle design.

B.

Configure a duplicate search decision table and add it to a Decision shape

C.

Configure weighted conditions.

D.

Configure a validate rule to validate matching cases.

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Question # 27

In an insurance claim application, you have the following requirement: All claims must be resolved within 1 week. To meet this requirement you configure a service level. Where should the service level be configured?

A.

The process

B.

The stage

C.

The case type

D.

The step

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Question # 28

You have been asked to create a report definition that includes information about the sales offices and sales representatives. The manager wants to access the report in the Report Browser in the user portal. The manager also wants to include the report in a new report category specifically for the sales group. What two configurations are required to support this request? (Choose Two)

A.

Select the option in the Report Browser that allows users to view your report.

B.

Create a report category rule for sales office reports.

C.

Select the report definition option that displays your report in the Report Browser.

D.

Add a report category for sales group reports in the Report Browser.

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Question # 29

A customer wants to copy the contents of a previous order to their current order.What rule type doyou use to copy the order contents?

A.

Data page

B.

Data transform

C.

Declare expression

D.

Function

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Question # 30

In the Answer Area, choose the correct test type for each test characteristic.

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Question # 31

A requirement states When a customer applies for a credit card, a credit check must be completed in order for the credit card to be approved.

Select the case type relationship that satisfies the requirement.

A.

Make both loan request and credit check top cases.

B.

Make credit check a spin-off case of credit card request.

C.

Make credit check a child case of credit card request.

D.

Make credit card request a child case of credit check.

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Question # 32

An insurance claim case type is defined as follows: lf the Review claim step is configured to set

the status to Pending-Investigation, when is the status of the case set to Pending-Investigation?

A.

When Investigate claim step completes

B.

When the Process claim stage starts

C.

When the Review claim step completes

D.

When the Review claim step starts

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Question # 33

Based on security factors, which two options are considered strong passwords? (Choose Two)

A.

lLik3Chocolate&sawDustIcecre@m

B.

d8073&gxn*,.ki;vnhdf($h&m

C.

bluedoor

D.

Pe6@5yst3m$

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Question # 34

Which use case describes the function of the Estimator tool?

A.

A tester needs to know how many versions of an application they test for MPL2.

B.

A business architect needs to know when to prioritize a specific customer Microjourney for development.

C.

A product owner needs to know how many user stories to create in Agile Workbench for MLP 1.

D.

A stakeholder needs to know how much time and effort is needed to build MLP2.

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Question # 35

To reduce scrolling on a view, you want to organize existing content so that details display when an option is selected in a drop-down menu. There is no drop-down menu currently on the view.

Which two configurations achieve the business requirement? (Choose Two)

A.

Configure a layout group to separate each option into individual panels and set the layout to a menu format.

B.

Configure a disable condition (when rule) on each field to allow access when the associated option is selected on the drop-down control.

C.

Configure a repeating dynamic layout with an embedded section for each option and set the layout format to grouped.

D.

Configure a data relationship to select the option using the Drop-down list record selection.

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Question # 36

With Pega's Situational Layer Cake approach, how do you configure a regional variation for Human Resources (HR) time off cases?

A.

Create a rule for the variation and add the rule to the common layer of the application.

B.

Create a rule for the variation and replace the existing HR time off rule in the application common layer.

C.

Create a rule for the variation and add it to a secondary common application layer.

D.

Create a rule for the variation and add the rule to the layer for the region

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Question # 37

Identify the two requirements that are satisfied by using a data transform. (Choose two.)

A.

Display the same data on multiple user views.

B.

Convert integer data to text data.

C.

Copy an existing order to a new case.

D.

Validate the format of a property value.

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Question # 38

A customer views a product available in multiple color options. The customer must select

only one color for each product. Which Ul control allows a developer to present the user with all color choices at once, without prompting or clicking, while ensuring that the user can only select one of the color options ?

A.

Radio buttons

B.

Text input

C.

Drop-down

D.

Check box

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Question # 39

Users must provide values to certain fields before submitting a job application form. Which configuration adds asterisks to indicate the mandatory fields on the form?

A.

Use an Edit Validate rule to verify if each of the mandatory properties has a value.

B.

Configure the mandatory fields as Always Required on the form at runtime.

C.

Use a Validate rule to verify the mandatory fields have a value.

D.

Configure a Disable when condition on the mandatory fields at runtime.

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Question # 40

Select the three benefits of using Direct Capture of Objectives (DCO). (Choose Three)

A.

Generate the latest code from business-friendly metaphors.

B.

Empower project participants to review development progress.

C.

Facilitate collaboration between business and IT around working models.

D.

Automate custom business processes.

E.

Enter and store business requirements in the application.

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Question # 41

A flow action calls a pre-processing data transform to initiate values. There are several flow actions available for the assignment. You want to make sure that the values are only initiated once for each flow action. How do you implement a solution?

A.

Do nothing. The pre-processing data transform is only called once for each assignment.

B.

Make sure that the flow action does not have the highest likelihood since it will always be invoked.

C.

Configure the data transform as post-processing instead of pre-processing.

D.

Add logic to the pre-processing data transform to test if values were already initiated.

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Question # 42

You are configuring an external data source using the Integration Designer. You have the

REST, Dev, Stage, and Prod endpoint URLs, and a name for the data source. What other information do you need to configure the external data source?

A.

The name of the database where the source data is stored

B.

The data views using the external data source

C.

A plan for mapping the data and REST response fields

D.

A backup endpoint URL if the configured URL refuses to connect

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Question # 43

Consider the following scenario: - During the Interview process for a Job Application case, an administrative assistant selects the date and location of the interview. - Next, an email confirmation is sent to the candidate. - During the interview, the hiring manager captures notes from the discussion. - Finally, the candidate is assigned a technical exercise and the results are added to the case. Select two step names that follow the guidelines for identifying and naming the steps in the process. (Choose Two)

A.

Notify Candidate

B.

Ask Questions

C.

Schedule Interview

D.

Technical Exercise

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Question # 44

Which two configurations do you use to validate the minimum age of a new potential customer in the Collect Account lnformation assignment step? (Choose Two)

A.

Create and Edit Validate rule to check the customer age.

B.

Reference the Edit Validate rule on the Collect Account lnformation flow action.

C.

Reference the Validate rule on the Collect Account lnformation flow action.

D.

Reference the Validate rule on the Collect Account lnformation assignment.

E.

Reference the Edit validate rule on the Collect Account lnformation assignment.

F.

Create a Validate rule to check the customer age.

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Question # 45

A car insurance quote requires a view for potential customers to enter information to process the request. What are two primary decisions to make before you add fields to the view? (Choose Two)

A.

Is field entry required?

B.

Are processing actions applied to the field?

C.

Does the field require a data source?

D.

How do users enter values into the field?

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Question # 46

You create an application for employees to submit timesheets. Employees enter work, vacation, and sick time for a particular week. On the entry form, employees see a summary of the total hours entered. After the employee submits the timesheet, the application displays remaining vacation and sick time for the employee. To configure the form where users enter hours, select the best configuration option to calculate the total hours for the week.

A.

Use a When rule. When the value of any work, vacation, or sick time changes, the total hours change.

B.

Use declarative processing. When the value of any work, vacation, or sick time changes, the total hours change.

C.

Use procedural processing. When the value of any work, vacation, or sick time changes and the user submits the form, the total hours change.

D.

Use a data transform. When the user enters the form, the data transform determines the sum of the work, vacation, and sick time properties.

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Question # 47

In an application that sells office supplies, the Payment view displays order items and collects payment information. In the Payment section rule, the order items are grouped in a dynamic layout. You find out later that the Order Summary view must also display the order items.

How do you configure the Ul so that the order items display is shared between the Payment

view and Order Summary view?

A.

Convert the Payment section layout that contains order items to a section, and embed this section in the Order Summary section.

B.

Build the Order Summary section with a layout inside to group the order items, similar to the Payment section.

C.

Embed the Payment section in the Order Summary section.

D.

Reuse the Payment section in the Order Summary view and use a disable when condition to disable payment information on the Payment section rule.

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Question # 48

You create an application to track package deliveries. Choose three elements that are essential for this application. (Choose Three)

A.

A delivery cancellation child case

B.

A shipment tracking case type

C.

A set of fields to capture the shipping details

D.

A work party to represent the customer

E.

A user view to enter the shipping details

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Question # 49

Customers check their membership status with a company loyalty program by entering their full name and member ID number. Once the membership status is returned, the customer either abandons the case or makes changes to their membership. If the member chooses to make changes, a case ID is assigned to the request. Which two configurations, when applied in combination, achieve this behavior? (Choose Two)

A.

Configure the stage to resolve the case.

B.

Configure the case type to create temporary cases.

C.

Add a decision step to the process.

D.

Add a Persist case step to the case life cycle.

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Question # 50

Employees submit time-off requests that must be approved by their manager. If the requested time off is extended beyond three weeks, the manager, director, and a member of human resources (HR) must approve the request. Which two configurations, when applied in combination, achieve this behavior? (Choose Two)

A.

Create a decision table and evaluate all rows.

B.

Use a cascading approval with an authority matrix.

C.

Use a cascading approval with a reporting structure.

D.

Configure custom approvals in the reporting structure.

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Question # 51

In an application for configuring hardware equipment for new employees, the manager

chooses a laptop model from a drop-down list. The list of available laptop models is maintained in an external system and may change over time. Which of the following do you use as the data source for this drop-down list ?

A.

A data page

B.

A local list

C.

A data table

D.

A data transform

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Question # 52

What are the minimum components of a user interface (Ul) action set?

A.

Two actions and one event

B.

One action and one event

C.

One action, one event, and one condition

D.

One action and one condition

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Question # 53

To qualify for an instant loan, an applicant must earn a monthly income of at least GBP2000 and cannot exceed GBP20000 in credit card debt.

How do you enforce these restrictions when requesting an instant loan?

A.

Use UI controls to validate the entries in the income and credit card debt fields.

B.

Use a Validate rule to call two Edit validate rules: one for income and one for credit card debt.

C.

Use a single Validate rule with two conditions; one for income and one for credit card debt.

D.

Use two Edit Validate rules; one for income and one for credit card debt.

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Question # 54

An online shopping application allows customers to select the item quantity of different goods and add items to the shopping cart. In the shopping cart, the application displays the price for each item type, indicates the quantity of each item type, calculate the total item prices, and calculate the total cost for all items in the shopping cart. The application pulls the price of each item type from a data page that references an external inventory management system.

Select two unit tests useful in developing the shopping cart page. (Choose Two)

A.

Verify the data page has the correct item prices.

B.

Verify the data transform copies the correct value from the data page to the shopping cart page.

C.

Verify the price fields are displayed in the correct format.

D.

Verify the order total cost property is accurately calculated

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Question # 55

Which scenario requires you to make updates in Dev Studio?

A.

A task is reassigned when it reaches a service-level agreement goal.

B.

An email correspondence is added to the case type.

C.

A customer representative can approve or reject a claim.

D.

A new confirmation view displays a read-only text property.

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Question # 56

Need to select one severity option which is best

A.

Picklist

B.

Radio button

C.

Checkbox

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Question # 57

A form listing nearby restaurants has four columns:

Restaurant name

Restaurant location

Thumbnail image of the seating area

Make reservation (check box)

You want to ensure that users have the information they need to make a reservation regardless of screen size. When viewed on a small screen, you do not need to display the images.

What three configuration steps do you take to support this requirement? (Choose Three)

A.

Set the importance of the image column to Secondary.

B.

Set the importance of the Make reservation column to Primary.

C.

Set the importance of the image column to Other.

D.

Set the importance of the Restaurant name and Make reservation columns to Primary.

E.

Set the importance of the Restaurant location and Make reservation columns to Secondary.

F.

Set the importance of the Restaurant name column to Primary.

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Question # 58

When applying for a credit limit increase, customers with standard credit cards must provide information in an Employment Information process. Requests from customers with Platinum credit cards automatically skip this process.

What task do you perform to implement this requirement?

A.

Add an Approve/Reject step to test the card type.

B.

Add a card type true/false field to a user view.

C.

Add a custom condition to start the process by testing the card type.

D.

Add a validation condition to the card type for continued processing.

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Question # 59

Select the corresponding user interface (UI) action set component for each behavior in the Answer area.

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Question # 60

A travel authorization requires approvals from the requestor's manager, division VP, and possibly an accountant based on the total amount. Which configuration satisfies this use case?

A.

Cascading approval using when rules to identify the assigned user

B.

Cascading approval using the reporting manager

C.

Cascading approval using an authority matrix

D.

Cascading approval using the workgroup manager

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Question # 61

. You are implementing a data entry screen to include an asset ID field to track company equipment. All asset IDs are eight characters in length. The first three characters are letters followed by a five-digit number.

Which validation approach restricts entries for the asset ID field to the required format?

A.

Validate rule

B.

Min/Max characters

C.

Text data type

D.

Edit Validate rule

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Question # 62

Which two conditions do you test with a unit test? (Choose Two)

A.

A data page populates without any errors.

B.

A property value is set correctly by a data transform.

C.

An application displays user views for 20 users within three seconds.

D.

An application is successfully migrated to a test system.

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Question # 63

Which two control types allow you to display three balance transfer offers on a form with a single control, to prevent the customer from selecting more than one offer? (Choose Two)

A.

Button

B.

Radio buttons

C.

Checkbox

D.

Drop-down list

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Question # 64

A business architect has developed a new process for a case type. To verify that the UI elements collect the expected result, you want to test the process and the fields.

Which two configuration, when used together, allow you to record a set of interactions and save the test result to verify process functionality? (Choose two.)

A.

Create a unit test for the case type.

B.

Create a scenario tests for the case type.

C.

Add explicit assertions on the UI elements.

D.

Add explicit assertions on the Scenario testing landing page.

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Question # 65

Depending upon the purchase request amount, approvals cascade from the users to a loan officer, then to a director and finally to a vice president. The loan officer is the user's manager. The director is the loan officer's manager. The vice president is the director's manager.Which two approaches can you use to configure the cascading approval? (Choose two)

A.

Approval based on Authority Matrix, with a Decision Tree rule to determine the approver(s)

B.

Approval based on Authority Matrix, with a Decision Table rule to determine the approver(s)

C.

Approval based on Reporting structure, using the workbasket manager to determine the approver(s)

D.

Approval based on Reporting structure and when conditions, using each operator's reporting to manager to determine the approver(s)

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Question # 66

You are configuring duplicate case search logic in a case type. How do you ensure that resolved cases are not evaluated as potential duplicates?

A.

Add a must match condition where the work status of the current case does not contain "Resolved"

B.

Add a weighted condition where the work status of potential duplicates does not contain "Resolved"

C.

Add a weighted condition that evaluates the work status of current and existing cases where work status equals "Resolved" and has a weight of "0"

D.

Add a must match condition where the work status of potential duplicates does not contain "Resolved".

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Question # 67

Which scenario is a use case for the Wait step?

A.

The customer cannot complete an application for a checking account until a bank representative reviews their credit report.

B.

An agent needs to send a confirmation email to an insured customer after they complete a form.

C.

A payroll user cannot process a salary increase until the department manager approves the increase.

D.

The customer needs to log in to their account before receiving a membership discount on an online purchase.

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Question # 68

What two pieces of information comprise a data element? (Choose Two)

A.

The name of the referencing user view

B.

The name of the data element

C.

The name of the clipboard page

D.

The value of the data element

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Question # 69

The business process for an automobile insurance claim consists of the following phases: -Submission: The customer contacts a customer service representative (CSR) to file the claim. -Review: An adjuster reviews the claim, assesses the damages to each vehicle, and provides an estimate of the cost of repairs. - Repair: A third party performs the repairs on each vehicle, communicating with the adjuster and customer as necessary. - Verification: After each vehicle repair, the adjuster closes the claim. According to Pega best practices, which phase can you implement as a child case?

A.

Verification

B.

Submission

C.

Review

D.

Repair

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Question # 70

An organization requests the following behavior for a case type that allows customers to place orders for fulfillment.

♦ The application identifies customer information, such as user ID and locale, upon login.

♦ Cases list the last 10 orders placed by the customer, including the order status.

♦ Customers can select one of the previous 10 orders as the basis for the current order.

Select each piece of Information on the left and drag it to the appropriate Clipboard Location.

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Question # 71

To qualify for an instant loan, an applicant must be older than 21 and have a monthly income of atleast USD2000. How do you enforce these restrictions?

A.

Use two Edit Validate rules: one for age and one for income.

B.

Use a single Validate rule with two conditions: one for age and one for income.

C.

Configure the Ul controls to only accept values greater than 21 for age and USD2000 for income.

D.

Use two Validate rules: one for age and one for income.

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Question # 72

Which issue do you address by simulating a data source?

A.

The product database moves to a new data source accessible by a web service that is not yet configured.

B.

You need to test a save plan for a savable data page that updates the cost of coverage options for insurance policies

C.

In production, the customer database needs to be taken off-line overnight for scheduled maintenance.

D.

An Embedded data field needs simulated data for testing a customer creation view.

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Question # 73

A bookseller maintains a database of more than 10,000 book titles. You have been asked to configure a form that a allow users to select a book by title.

How do you configure the form?

A.

Add a drop-down control arid source the data from the property value used in the control.

B.

Add a drop-down control and Source the data using a data page.

C.

Add an autocomplete control and Source the data using a data page.

D.

Add an autocomplete control and source the data from the clipboard work page.

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Question # 74

Which requirement is best implemented by using a Wait step in a case?

A.

You must pause a case until a user uploads a signed document.

B.

You cannot proceed in an expense report until a manager approves the request.

C.

You cannot complete a purchase case on a website unless you complete a new account subcase.

D.

You need to send an email after a user completes a form.

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Question # 75

ABC BankCorp operates two subsidiaries, GloboBank and LocalBank, with different brandings. ABC BankCorp wants to create a mobile app experience for both users and customer service representatives (CSRs) for its Transaction Dispute application.

Of the following requirements, which two options affect the number of mobile app channels that you need to configure? (Choose Two)

A.

Mobile apps must support both phones and tablets.

B.

Customers can create only dispute cases, while CSRs can also create fraud report cases.

C.

Mobile app color palette is customized for each subsidiary.

D.

The app customizes currency units and date/time format according to the user's locale.

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