PC-CIC-Core PureConnect: CIC Core Certification Question and Answers

Interaction Administrator

System Manager

Interaction Attendant

Interaction Center Business Manager

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DNIS

ANI

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Determine the list of users for each role and then grant them international dialing privileges by opening each user account and selecting International from the Phone Classifications on the Admin Access dialog box.

All Interaction Center users can dial all phone classifications by default, so they already have this privilege.

From each Roles' property dialog box, select Security, Access Control and then Phone number Classifications, then select International.

From the Interaction Client, each user should right-click on the "Make Call" button and select international from the list of phone classifications.

Create an alert in interaction Supervisor on "Longest Talk Time".

Create a Talk Time Alert in the Interaction Administrator Alerts Container.

Check the Talk Time Alert checkbox on the ACD tab for the appropriate workgroup and set the interval parameter to 5 minutes.

Set an alert in the Workgroups container under the ACD lab in Interaction Administrator.

The inherited Client Configuration Template that is ranked the highest in the Client Configuration object will be used.

The Default Client Configuration Template will be chosen since his User object was not specifically assigned a Client Configuration Template.

The inherited Client Configuration Templates will be combined to determine his Client configuration.

The inherited Client Configuration Template with the most functionality will be used.

Send an email outlining the company policy, directing users to follow the policy.

Make sure that there is a password policy for all network accounts that follows the company policy.

Using Interaction Administrator, configure the Default Policy to match the company policy for secure IC passwords.

Select the "secure passwords" option from the Access Control menu.