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Information-Technology-Management WGU Information Technology Management QGC1 Question and Answers

Question # 4

What is a customer relationship management (CRM) system used for?

A.

To provide fundamental decision-making support.

B.

To support diverse business functions such as accounting, manufacturing, marketing, and human resources.

C.

To improve supplier and customer relations and increase revenues.

D.

To increase customer loyalty and retention and increase an organization's profitability.

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Question # 5

A manager asks a team member to identify the top five customers by total dollars spent on the company's services in the past calendar year. Which phase of the customer relationship management (CRM) system does this represent?

A.

Distributing

B.

Analyzing

C.

Predicting

D.

Reporting

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Question # 6

Which term describes a type of computer built using environment-friendly materials and designed to save energy?

A.

Green

B.

Workstation

C.

Personal

D.

Server

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Question # 7

What is the expert system type of artificial intelligence?

A.

A system that imitates the reasoning processes used by skilled humans

B.

A system that attempts to emulate the way a typical human brain works

C.

The longest identified stretch of dependent activities measured from start to finish

D.

Knowledge-based information system that accomplishes specific tasks on behalf of its users

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Question # 8

Which hacking method involves forging the from address so that replies go to an unintended audience?

A.

Packet tampering

B.

Spoofing

C.

Spyware

D.

Hoaxes

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Question # 9

Which epolicy is the starting point and the umbrella for all other policies the organization might establish?

A.

Computer use

B.

Email privacy

C.

Acceptable use

D.

Information privacy

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Question # 10

Which three primary elements of information infrastructure support ongoing operations? Choose 3 answers.

A.

Business continuity plans

B.

Augmentation plans

C.

Authentication plans

D.

Disaster recovery plans

E.

Backup and recovery plans

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Question # 11

Which software development approach builds a small-scale representation or working model of the system to ensure it meets the user and business requirements?

A.

Waterfall

B.

Rational unified process (RUP)

C.

Iterative

D.

Prototyping

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Question # 12

Which statement describes the analysis phase of the systems development life cycle (SDLC)?

A.

Physically constructing software and information systems using programming languages

B.

Establishing full descriptions of the desired features and operations of the system

C.

Identifying end-user business requirements and refining project goals into defined functions and operations

D.

Establishing a high-level strategy and goals for an intended project

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Question # 13

What is the role of executive sponsors in a project?

A.

Tracking to ensure all key project milestones are completed on time

B.

Defining and developing the project plan

C.

Providing financial resources for a project

D.

Collaborating with project staff to ensure their own interests are represented

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Question # 14

Which IT ethics policy discloses some or all of the ways an organization gathers, uses, discloses, and manages customer or client data?

A.

Information privacy

B.

Email privacy

C.

Social media

D.

Acceptable use

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Question # 15

What are two purposes of the IT Strategy Board in any organization? Choose 2 answers.

A.

Report IT issues to the CIO as they arise and implement the ClO's solutions

B.

Recognize the possibility of budget overages before they occur

C.

Discover and review development in information technology

D.

Recommend opportunities and actions to benefit the organization

E.

Oversee hiring to enhance the implementation of future improvements

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Question # 16

What is the importance of the partners and suppliers dimension of the ITIL model?

A.

Staffing an organization fosters the creation of value.

B.

The relationship with both suppliers and consumers must create value.

C.

Supplying data allows companies to make wise investments and assemble technology solutions.

D.

The creation of value is solely beneficial to the customer.

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Question # 17

Which IT approach to development and infrastructure focuses on automating and pushing quality code faster?

A.

theory of reciprocity

B.

DevOps

C.

Business architecture

D.

Bimodal IT

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Question # 18

How does service-oriented architecture (SOA) help companies become more agile?

A.

Breaks the project into four phases to provide quicker feedback and improve results

B.

Aligns business needs and the management information system capabilities that support these needs

C.

Requires a tight adherence to a sequence of steps to accomplish the original goal

D.

Builds a working model of the system on a small scale to detect errors early in development

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Question # 19

What should an IT leader consider when creating a presentation that will be delivered to the board of directors?

A.

Be through and provide all the technical details

B.

Focus on problems rather than solutions

C.

Brevity is key because of time constraints

D.

Know the audience and speak to their level of knowledge

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