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Information-Technology-Management WGU Information Technology Management QGC1 Question and Answers

Question # 4

Which two benefits does RFID tagging offer for supply chain management? Choose 2 answers.

A.

Automates the different activities of the supply chain

B.

Serves as a unique product identifier

C.

Tracks a product's journey from manufacturing facility to store

D.

Discards inconsistent, incorrect, or incomplete information

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Question # 5

What is the definition of the accountability vs. ownership paradox?

A.

An evaluation of where a business is headed, what it wants to achieve, and how it will support its objectives

B.

The ability to use a uniquely enterprise view to create business process change

C.

A situation in which a company's CIO is responsible for the outcomes of technology implementations but does not have the power to change ' business processes

D.

A situation in which the CEO is concerned they might be overlooking a digital disrupter that competitors have surely discovered

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Question # 6

What happens during the design phase of the systems development life cycle (SDLC)?

A.

Full descriptions of the desired features and operations of the system are established.

B.

A high-level strategy and goals for an intended project are established.

C.

Requirements from business stakeholders and subject-matter experts are identified.

D.

End-user business requirements are identified, and project goals are refined into defined functions and operations.

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Question # 7

Which term describes a type of computer built using environment-friendly materials and designed to save energy?

A.

Green

B.

Workstation

C.

Personal

D.

Server

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Question # 8

What is a customer relationship management (CRM) system used for?

A.

To provide fundamental decision-making support.

B.

To support diverse business functions such as accounting, manufacturing, marketing, and human resources.

C.

To improve supplier and customer relations and increase revenues.

D.

To increase customer loyalty and retention and increase an organization's profitability.

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Question # 9

A hospital has implemented several new software systems and has chosen to implement ITIL to maintain and continually improve services. Which need influenced the hospital's decision to implement ITIL?

A.

Increased dependence on human interaction

B.

Increased access to global consumer

C.

Increased dependence on technology

D.

Increased access to global vendors

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Question # 10

A team tests a prototype prior to meeting with a company's client and discovers the "My Account" menu is not working. The team revises the code and presents a functioning prototype to the client.

Which advantage of prototyping does this describe?

A.

Static example of the finished product

B.

Blueprint of the entire project

C.

Early detection of coding errors

D.

Detailed instructions for development

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Question # 11

Employees in different business levels need knowledge to effectively drive their work and decision-making.

Which term describes the trait of an IT leader to effectively translate perspectives at both a broad and corporate strategic level?

A.

Systems thinking

B.

Coordinate

C.

Courage

D.

Breadth

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Question # 12

Which system serves as an organization's backbone in providing fundamental decision-making support?

A.

Enterprise resource planning (ERP)

B.

Supply change management (SCM)

C.

Unified communications (UC)

D.

Customer relationship management (CRM)

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Question # 13

Which type of software would a company use to view the physical world with computer-generated layers of information added to it?

A.

Expert systems

B.

Intelligent agent

C.

Neural network

D.

Augmented reality

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Question # 14

Which business impact is attributed to the creation of a knowledge-dependent global society from growth in information industries?

A.

Autonomous agent

B.

Ambient digital experience

C.

Information of Everything

D.

Virtual assistant

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Question # 15

Why is employee training important in an ethical IT use policy?

A.

To create automatic updates of software patches

B.

To reduce sensitivity to the accuracy of company communications

C.

To make employees understand the company's culture and ethical boundaries

D.

To eliminate information management risks

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Question # 16

What is a benefit of in-house development and maintenance of information technology systems?

A.

Increases financial savings because it costs less than outsourcing the work

B.

Utilizes state-of-the-art technological resources without having to acquire and maintain them

C.

Creates a better quality workforce by combining both technical and business skills

D.

Allows for the fastest development time and ability to scale to new demand levels

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Question # 17

Which basic business system serves operational level analysts in an organization?

A.

Optimization analysis system (OAS)

B.

Decision support system (DSS)

C.

Transaction processing system (TPS)

D.

Executive information system (EIS)

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Question # 18

What is the importance of the partners and suppliers dimension of the ITIL model?

A.

Staffing an organization fosters the creation of value.

B.

The relationship with both suppliers and consumers must create value.

C.

Supplying data allows companies to make wise investments and assemble technology solutions.

D.

The creation of value is solely beneficial to the customer.

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Question # 19

A director of software development observes friction between various team members. How should the director alleviate team friction?

A.

Ask each team member to provide weekly feedback via email

B.

Create a culture of showing appreciation

C.

Nurture competition among team members

D.

Provide a public forum for anonymous feedback

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