GCX-ARC Genesys Cloud CX: Architect Certification Question and Answers

Which of the following are valid options under the Data category for Inbound call flows? (Choose four.)

A system that routes interactions based on an algorithm which determines the best available agent for an interaction

Which speech recognition feature is enabled by default for new Inbound call flows?

You are trying to create a new flow. Which option lists the correct sequence of steps?

1. Log on to Architect.

2. Click + Add to create a new flow.

3. In the Settings section, modify the settings and options as needed.

4. Select the type of flow.

5. Add the required tasks to the flow.

6. Add the required menu(s) to the flow.

7. Publish the flow.

8. Validate the flow.

Which of the following components can be added to scripts? (Choose all that applies.)

Which function is used as part of the decision to route to a different location based on the domain of the sender’s email address?