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Education-Cloud-Consultant Salesforce Certified Education Cloud Consultant Exam (SU24) Question and Answers

Question # 4

Alumni Relations is using Salesforce with the Education Data Architecture (EDA). The department is holding an event that features a faculty member as the guest speaker. The events manager wants a report of all alumni who took a course from that faculty member.

How should the consultant create this report?

A.

Create a custom Report Type with Courses, Course Offerings, and Course Connections.

B.

Use the Course Connections with Contact's Academic Program Report Type.

C.

Add a Course Connections cross filter to the Program Enrollments with Contact report.

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Question # 5

The VP of Development is preparing to visit the university's top supporters. The VP wants to maximize travel time by prioritizing pledges. that are most likely to close.

Which reporting solution should the consultant recommend?

A.

Salesforce Maps

B.

Opportunity Funnel Report

C.

Einstein Forecasting

D.

Einstein Opportunity Scoring

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Question # 6

A university providers corporate training options to local businesses. The university wants to offer a seamless experience to students and allow them to select and purchase available courses.

Which solution should the consultant recommend to meet the requirement?

A.

Salesforce CPQ

B.

Financial Service Cloud

C.

Salesforce File

D.

A third-party app

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Question # 7

A university uses Admissions Connect and wants to digitally transform its Study Abroad processes. Currently, staff need to check multiple spreadsheets to identify which Study Abroad students have completed specific tasks to qualify for the program.

Which solution should a consultant recommend?

A.

Program Plan

B.

Action Plans

C.

Pathways

D.

Attendance Event

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Question # 8

A college has a standard Salesforce environment and wants to use Student Success Hub for its undergraduate advising.

What is required to use Student Success Hub?

A.

Education Data Architecture

B.

Customer Community license

C.

Pathways

D.

Field Service

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Question # 9

Major gift officers at an institution are feeling overwhelmed by the large set of portfolios they have to manage. They want to send mass emails to constituents in their territories and automate donor prospect prioritization based on engagement and specified criteria.

Which solution should a consultant recommend?

A.

Account Engagement

B.

Salesforce Engage

C.

Salesforce Inbox

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Question # 10

Which best practice should a consultant recommend to promote utilization of Salesforce in an Education Cloud deployment?

A.

Use Chatter to publicly recognize early adopters.

B.

Send a sponsor engagement communication.

C.

Enable Salesforce Celebration in Path.

D.

Create a Slack group on the day of deployment.

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Question # 11

A university's IT department uses a version control-based process for its system development and enhancement. The department wants to test the new features the consultant has configured in a dedicated, short term Salesforce environment.

What should the consultant use to meet the requirement?

A.

Scratch org

B.

Developer Edition org

C.

Full sandbox

D.

Partial Copy sandbox

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Question # 12

The system admin has asked for training so users can learn basic Salesforce functionality at their own pace and track lesson completion. The IT department budget for paid training is very low.

What should the consultant recommend?

A.

Power of Us Hub

B.

Trailblazer Community

C.

Trailhead

D.

Salesforce Einstein

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Question # 13

The director of graduate recruitment is interested in Education Cloud. Recruitment staff need to access Opportunity and Campaign Member information about students. The IT director is concerned about costs and suggests using other license types for full-time recruitment users.

What should the consultant discuss with the client?

A.

The business use case requires a Salesforce Platform license.

B.

The business use case requires a full Salesforce license.

C.

Education Cloud requires a Customer Community license.

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Question # 14

A consultant is considering disabling certain configurations to optimize the data import of a large volume of student records into a university’s Salesforce environment with the Education Data.

Which configuration should the consultant retain during the data import?

A.

Workflow rules

B.

Sharing rules

C.

Role hierarchy

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Question # 15

The director of finance needs a solution that aligns pledges and donations captured in Salesforce with Gift Entry Manager (GEM) with the institution's finance system.

Which solution should the consultant recommend to meet the requirement?

A.

Use the Bulk API.

B.

Use Salesforce Connect.

C.

Install Accounting Subledger.

D.

Install Outbound Fund Module.

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Question # 16

A university has a centralized IT team and a committee that oversees data governance and change management. Recruiters want access to Corporate Relations data. Corporate Relations wants access to Executive Education information. The Alumni Relations office wants to work with every department.

Which Salesforce environment strategy should the consultant recommend?

A.

One Salesforce environment for Recruitment and a separate Salesforce environment for the other business units

B.

Separate Salesforce environments for each business unit

C.

One Salesforce environment for all business units

D.

One Salesforce environment for Alumni Relations and a separate Salesforce environment for the other business units

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Question # 17

The Alumni Relations department wants to track alumni and its chapter memberships. The department wants to easily see the

Primary Chapter on the Contact record. The system admin prefers to use the standard features that are available with Education Data

Architecture (EDA).

Which step should the consultant take to meet this requirement?

A.

Create an Affiliation mapping to the Primary Chapter field in EDA Settings.

B.

Create an Affiliation record type for Alumni Chapter and a custom field for the Primary Chapter on the Contact record.

C.

Create a custom picklist value for Alumni Chapter on the Affiliation object.

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Question # 18

A consultant is setting up Student Success Hub for a university. A Contact record has already been created for a student.

Which two steps should a consultant take to set up a student in Student Success Hub?

Choose 2 answers

A.

Create a Student Case record.

B.

Create a User record.

C.

Create a Household Account record.

D.

Create an Administrative Account record.

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Question # 19

College advisors want assistance proactively identifying student issues as they arise.

Which functionality in Student Success Hub should the consultant recommend?

A.

Advising Events

B.

Mass Actions

C.

Early Alerts

D.

Success Plans

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Question # 20

A customer wants to install the Education Data Architecture (EDA) into their existing Salesforce org.

How should the consultant prepare for implementation?

A.

Choose a middleware tool to integrate EDA.

B.

Build applicable API customizations.

C.

Export all existing Salesforce data.

D.

Map Salesforce custom objects to EDA objects.

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Question # 21

An Admissions office is using Admissions Connect to manage its student application review process. The office needs to make sure applications are unable to be edited after the submission deadline.

Which functionality should the consultant use to meet this requirement?

A.

Create custom Open Date and Due Date fields.

B.

Leverage the Open Date and Due Date fields.

C.

Develop a custom trigger that checks the submission deadline against the current date.

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Question # 22

An elementary school district has evaluated Nonprofit Success Pack and now wants to evaluate the K-12 Architecture Kit.

Which action should the consultant take?

A.

Install the K-12 Architecture Kit from the AppExchange.

B.

Start a new K-12 Architecture Kit trial.

C.

Make K-12 Architecture Kit record types available to profiles.

D.

Install the K-12 Architecture Kit from GitHub.

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Question # 23

A university needs an email marketing tool that all program staff can use for mass communications. Program staff need to send emails that list missing application items to students. The items are stored on a custom object in Salesforce. It is important that program staff only have access to their own department's marketing materials, leads, prospects, and templates.

Which solution should the consultant recommend?

A.

Salesforce Mass Email

B.

Custom automation with an email alert

C.

Marketing Cloud

D.

Digital Engagement Messaging

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Question # 24

An elementary school plans to implement the K-12 Architecture Kit in a new org. The school wants to be able to send SMS messages to parents.

Which solution should the consultant recommend to meet the requirement?

A.

Marketing Cloud

B.

App on the AppExchange

C.

Education Data Architecture

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Question # 25

A consultant for university has built customizations in a sandbox environment that is a different version from the production org.

What should the consultant do first to avoid any issues?

A.

Package the customizations, refresh the sandbox and reinstall the customization.

B.

Manually update the production org by installing the release update from Github.

C.

Submit a case to Salesforce Support to update the production org.

D.

Deploy the customizations into the production org via change sets.

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Question # 26

A university is experiencing performance degradation issues such as record locking, long search times, and long record save times.

What is the likely cause for all of these issues?

A.

TDTM

B.

Insufficient code coverage

C.

Data skew

D.

Insufficient data storage

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Question # 27

Which object should be configured for all student and support staff interactions, activities, and assigned support staff?

A.

Relationships

B.

Account

C.

Case

D.

Advising Pools

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Question # 28

The Advancements Office wants Salesforce to automatically create a supporters' score based on their donation amount, giving capacity, giving history, and relationship type to the university.

Which Salesforce solution should the consultant recommend?

A.

Tableau CRM

B.

Nonprofit Success Pack

C.

Einstein Prediction Builder

D.

Insights Platform Data Integrity

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Question # 29

A university's Advancement office plans to implement the Education Data Architecture to manage its alumni, donors, and supporters. The university wants to set up a system default that will automatically create a family record when a Contact record is created by staff members.

Which Default Account Model should the consultant recommend?

A.

Household

B.

Administrative

C.

Educational Institution

D.

Person

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Question # 30

A university's marketing department works on email campaigns for advancement. It wants to measure campaign effectiveness, return on investment, and Opportunity conversion using standard Salesforce functionality.

What should the consultant recommend to meet this requirement?

A.

Campaign influence

B.

Campaign member

C.

Parent campaigns

D.

Campaign hierarchy

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Question # 31

The Alumni Relations office wants to respond to posts by alumni on variety of Channels, including Instagram, Twitter, and Facebook.

Which solution should the office consider?

A.

email Studio

B.

Audience Studio

C.

Social Studio

D.

Interaction Studio

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Question # 32

A university wants to use Education Cloud for student Advertising and support services.

After enabling Education Cloud and Student Success, what should the consultant do next to set up the org?

A.

Turn on Care Plans

B.

Enable Academia operations.

C.

Check the permission set licenses.

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Question # 33

A help desk at a large university wants to track and measure average resolution times and escalations associated with student requests for password resets.

Which solution should a consultant recommend?

A.

Salesforce Identity

B.

Digital Engagement

C.

Einstein Next Best Action

D.

Service Cloud

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Question # 34

A Recruitment office wants to use Pardot and Salesforce with the Education Data Architecture (EDA) to manage campaigns and track prospective students.

Which compatibility consideration should the consultant discuss with the office?

A.

EDA requires custom automation for lead conversion.

B.

Pardot is incompatible with the Household account model.

C.

The Do Not Contact TDTM record must be disabled.

D.

Pardot can only create Leads and Contacts.

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Question # 35

A university plans to implement Salesforce. The project lead is drafting a communication plan and has asked the consultant to provide examples of communications to send after implementation.

Which communication example should a consultant recommend?

A.

User contest

B.

Teaser email

C.

Project sponsor profile

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Question # 36

A university is interested in the Student Success Hub Tableau Accelerator. Which object should the consultant ensure there is data?

A.

Availability Topic

B.

Appointment attendee

C.

Behavior Incident

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Question # 37

The Undergraduate Advising department plans to implement Student Success Hub and Pathways in a new org. The system admin wants to use the recommended setup for external users.

Which security setting should the consultant configure?

A.

Create an Account sharing rule to provide Read access based on record type.

B.

Create a Program Plan sharing rule to provide Read access based on record type.

C.

Change the default Program Plan sharing setting to Private.

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Question # 38

The Advancement team at a large university needs a solution for digitization volunteer events. Currently, the team manages volunteer opportunities and shift sign-ups using multiple spreadsheets.

Which solution should a consultant recommend?

A.

Event Monitoring

B.

A third-party app

C.

Process Builder

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Question # 39

A university wants a Salesforce solution that manages student applications and application reviewer assignments.

Which solution should the consultant recommend?

A.

Program Management Module

B.

Case Management

C.

Admissions Connect

D.

Student Success Hub

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Question # 40

The Undergraduate Admissions office needs to track new students and their current course of study.

Which Education Data Architecture (EDA) object should the consultant use to meet the requirement?

A.

Program Enrollment

B.

Education History

C.

Contact Role

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Question # 41

An institution wants to consolidate efforts to track online engagement for its annual Giving Day on Facebook, Twitter, and Instagram.

Which solution meets this requirement?

A.

Campaign Influence

B.

Salesforce Inbox

C.

Marketing Cloud

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Question # 42

The director of advancement at a small college requests report access for a dozen alumni volunteers who will call potential donors. The volunteers will use Customer Community Plus licenses. The consultant has set up a profile for the volunteers.

What should the consultant set up so the volunteers can create and edit reports as external users?

A.

Enable the Create and Customize Reports, Report Builder, and Edit My Reports permissions on the Volunteers profile.

B.

Create a volunteer public group and a sharing rule that grants Read permissions to reports.

C.

Create a new role for the volunteers in the role hierarchy, and grant permissions to Create and Customize Reports.

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Question # 43

A college plans to implement Student Success Hub and wants to configure Pathways to support students in their academic journey.

What should be considered when implementing Pathways?

A.

There is a limit to the number of Plan Requirement records.

B.

Pathways uses Program Plan and Plan Requirement records.

C.

There are only two levels of Program Plan requirements in Pathways.

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Question # 44

A college wants to create a resource for its Center of Excellence (CoE) where users can vote on suggestions and ...............................

What should a consultant create to meet the requirement?

A.

Public Group

B.

Success Team

C.

Chatter group

D.

Queue

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Question # 45

Where should the consultant go to configure Primary Affiliation fields on the Contact record in the Education Data Architecture (EDA)?

A.

Affiliation TDTM records

B.

Field Sets for Affiliations

C.

Affiliation Mappings

D.

Affiliation Sharing Rules

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Question # 46

A Recruitment department wants to centralize its recruitment efforts and application operations, and engage with students through social channels like WhatsApp.

Which solution should the consultant recommend?

A.

Slack

B.

Admissions Connect

C.

Student Success Bots

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Question # 47

A community college would like to use Admissions Connect and automatically admit applicants if they meet certain criteria.

What should the consultant do?

A.

Create a new flow.

B.

Activate the ApplicantCommunityHomePageController Apex class.

C.

Leverage the existing flow Sample: Application Auto Admit.

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Question # 48

A consultant has been working with a university to build a new student services solution using Salesforce. The consultant is preparing for User

Acceptance Testing.

Which item should be excluded from the testing scope?

A.

User experience in production

B.

Large data volumes

C.

Data load simulation

D.

Average versus peak performance

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Question # 49

A university is migrating its legacy system to Salesforce Education Data Architecture (EDA) environment. The existing system groups students by colleges within the university. The system admin has selected the Educational Institution record type in the EDA Default Account Model in EDA setting.

Which consideration should the consultant discuss with the university?

A.

The recommended default Account record is the Administrative Account record type.

B.

A new Program Enrollment record will automatically be created when a new Contact is created.

C.

Multiple address management can only be enabled for the House Account record type.

D.

Contact are private only to Administrative Account record type.

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Question # 50

The Financial Aid department of a college uses Student Success Hub. Students need the ability to schedule an appointment with any financial aid advisor.

Which object should the consultant configure in Student Success Hub to meet this requirement?

A.

Advising Pools

B.

Public Groups

C.

EDA Relationships

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Question # 51

The Accessible Education office needs to track accommodations made for students disability and accessibility needs.

How should the consultant design the Salesforce environment to meet the requirement?

A.

Use the Behavior Response object.

B.

Leverage the Attribute object.

C.

Configure a custom object.

D.

Create custom fields on the Contact object.

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Question # 52

The Registrar's office has limited staff and is interested in a real-time automated Salesforce messaging solution that can address common student questions on deadlines and requirements, and provide links to resources.

Which two options should the consultant recommend to meet the requirement?

Choose 2 answers.

A.

Knowledge

B.

Queues

C.

Bots

D.

Live Chat

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Question # 53

An Admissons office is interested in evaluating historical trends of its applicants to get greater insights on its applications yield and melt.

What should the consultant advise?

A.

Leverage the existing sample reports.

B.

Use the Admissions Connect Tableau Accelerator.

C.

Create a custom report type.

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Question # 54

A large university has a Career Service Center that provides career advice to current students and alumni. Staff provide advice ...... the phone, via email and face-to-face. Students and alumni are served on a first come, first served basis and are rarely assigned to a specific advisor.

What should the consultant recommend to meet the requirement?

A.

Success Teams

B.

Queue Management

C.

Appointment Scheduling

D.

Assignment Rules

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Question # 55

A university is planning an enterprise-wide implementation of Education Cloud. It has asked the consultant to do an analysis of Education Cloud functionality to identify additional apps it may need to purchase.

What is a standard feature of Education Cloud?

A.

Event Management

B.

Order Management

C.

Student Advising

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Question # 56

A college is interested in a Salesforce.org Open Source Common project they read about on the Power of Us Hub. The college wants to know the benefits of an open source solution supported by the Open Source Commons.

What is one benefit of Open Source Common Projects the consultant can share with the college?

Choose 1 answer.

A.

Projects are owned solely by Salesforce.org.

B.

Projects focus on replacing paid solutions.

C.

Projects go through a Salesforce Security review.

D.

Projects allow only a few participants.

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Question # 57

The Law school's dean, recruitment director, and end users want to implement Salesforce so they can have a central, shared reporting system of engagement for recruitment and admission processes and raise enrollment by 10%. The Law school plans to grow and expand its use of Salesforce to other departments in the future; however, the IT department can only support system integration.

What should the consultant discuss first with the school?

A.

Leadership sponsorship

B.

Business objectives

C.

Metric identification

D.

Capacity to administer

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Question # 58

The director of graduate recruitment is interested in Education Cloud. Recruitment staff need to access Opportunity and Campaign Member information about students. The IT director is concerned about cost and suggests using other license types for recruitment users.

What should the consultant discuss with the client?

A.

Unlimited Edition requires a full Salesforce license.

B.

Education Data Architecture requires a Community license.

C.

The business user case requires a Lighting Platform Plus license.

D.

The business user case requires a full Salesforce license.

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Question # 59

Career Services wants to import internship information from a spreadsheet into Salesforce. Student contact and educational information is populated from the Student Information System (SIS) to Salesforce. The spreadsheet has a list of interns, their student ID numbers, their email addresses, company phone numbers, company names, and start and end dates.

Which external ID should the consultant recommend to match spreadsheet information with the Salesforce Contact record?

A.

Email address

B.

Student number

C.

Company name

D.

Company phone

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Question # 60

A college wants to extend its existing Education Data Architecture org to support the Advancement department's fundraising needs.

What should the consultant recommend to meet the requirement?

A.

Gift Entry Manager

B.

Nonprofit Success Pack

C.

Giving Pages

D.

Elevate

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Question # 61

An institution is experiencing record locking and sharing performance issues in a Salesforce org with the Education Data Architecture (EDA). A consultant notices there are more than 10,000 child records associated to a single parent record.

Which object should the consultant review first?

A.

Accounts

B.

Relationships

C.

Affiliations

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Question # 62

During the requirements gathering phase, the academic staff stated that students are independent of any Account or Company. The staff requested that the Contact's Account field be blank and hidden on the page layout.

What is the impact of creating a Contact without a parent Account?

A.

Contacts are private only to the record owner, and inaccessible to other users.

B.

Contacts are at risk of ownership data skew, which may result in performance issues.

C.

Contacts will require manually creating a related Affiliation record to enable sharing, adding more complexity.

D.

Contacts are public to all users, potentially sharing sensitive data.

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Question # 63

An institution's Admissions office needs a solution to help recruiters manage their travel, including route planning. The office also wants the ability to identify students' locations so they can be invited to a recruitment event.

Which solution should the consultant recommend to meet these requirements?

A.

Field Service

B.

Salesforce Maps

C.

Territory Management

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Question # 64

A university plans to implement Advisor Link for approximately 90,000 students. The university needs to populate data from the student information system (SIS) to Salesforce. The data exported from SIS needs to be automatically modified to correspond to values in Salesforce.

Which integration approach should the consultant recommend?

A.

Lightning Connect

B.

Salesforce Data Import Wizard

C.

ETL tool

D.

Salesforce Data Loader

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Question # 65

A consultant is working on an Advisor Link implementation for the undergraduate Advising departments. Advisors must be able to view a student's classes, track milestones, set student meetings, and integrate meetings with their Outlook calendar. The Advising department wants to know which functionality is included with Advisor Link and whether a third-party application is necessary.

Which function may require a third-party app?

A.

Success Plans

B.

Calendar syncing

C.

Degree visualization

D.

Appointment scheduling

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