CSA ServiceNow Certified System Administrator Question and Answers

[sys_master_db]

[sys_db_object]

[sys_master_object]

[sys_object_db]

Form

List

Dashboard

Timeline

Answer Agent

live Feed

Virtual Agent

Connect Chat

An existing Transform Map can be used one time on the same import set

Coalesce fields are used only after running Transform

Any user can manage and set up import sets

An existing Transform Map can be used multiple times on the same import set

Published

Drafted

Retired

Reviewed

A schema map enables administrators to define records from specific tables as trouble sources for Configuration Items

A schema map graphically organizes the visual task boards for the CMDB

A schema map graphically displays the Configuration Items that support a business service

A schema map displays the details of tables and their relationships in a visual manner, allowing administrators to view and easily access different parts of the database schema

Mapping fields using the Import Log

Mapping fields using Transform History

Mapping fields using an SLA

Mapping fields using a Field Map

User conditions

User info

User Criteria

User permissions

Multiple-field coalesce

No coalesce

Conditional coalesce

Single-field coalesce

Business Rule

UI Action

Client Script

UI Policy

XML feed

Local database

LDAP

SSO

FTP authentication

To mark an article to read later.

Allow a user to submit feedback about an article

Reporting an error

The Default Value field in the Catalog Item form

The Sequence field in the Catalog Item form

The Order field in the Variable form

The Choice field in the Variable form

Breadcrumb

Favorite

Tag

Bookmark

Send Notifications

Log Out ServiceNow

Elevate Roles

Impersonate Users

Order from Service Catalog

Approve Records

Banner Navigator

Banner Frame

Application Frame

Application Navigator

Content Menu

Content Frame

An Update Set allows administrators to group a series of changes into a named set and then move this set as a unit to other systems

By default, an Update Set includes customizations, Business Rules, and homepages

An Update Set is a group of customizations that is moved from Production to Development

By default, the changes included in an Update Set are visible only in the instance to which they are applied

Memory Stats module

Stats module

System.upgraded table

Transactions log

A change request

An Order Guide

A request

An SLA

report

workflow

event

task

A table where data will be placed, post-transformation

A table that determines relationships

A staging area for imported records

A repository for Update Set information

Group[user group]

Group[sys_user]

Group[sys_user_group]

Group[sys_user_group_profile]

onSubmit

onUpdate

onCellEdit

onLoad

onEdit

onChange

onSave

True

False

Testing and visibility

Activate verbose logging

View custom perspectives

Unlock Application master list

True

False

Event Log contains generated Events, the Event Registry is a table of Event definitions

Event Log is formatted in the Log style, the Event Registry displays different fields

Event Log lists Events that were triggered by integrations, the Event Registry lists the Events that were triggered during the day (24-hour period)

Event Log is the same as the Event Registry

Order Guides, Exchange Rates, Calendars

Order Guides, Catalog Items, and Interceptors

Catalog Items, Asset Contracts, Task Surveys

Record Producers, Order Guides, and Catalog Items

Field. Operator and Value

Condition. Operator, and Value

Field, Condition, and Value

Variable, Field, and Value

Search

Favorites

Tags

Bookmarks

Flows

Action Sequences

Action Sets

Task Flows

Flow Diagrams

App Package

Updated Pack

Patch

Plugin

App Updated Set

Changes made to tables, forms, schedules, and client scripts

Changes made to tables, forms, views, and fields

Changes made to: tables, forms. Business Rules, and data records

Changes made to: tables. forms groups, and configuration items (Cls)

A group is one record stored in the Group Type [sys_user_group_type] table

A group is one record stored in the Group [sys_user_group] table

A group defines a set of users that share the same location

A group defines a set of users that share the same job title

Search

Form buttons

list Buttons

Related Links

UI action

Table

Fields to update

Who can run

Script to run

Application scope

Update set

Create Record Producer and use the Available For list to specify First Line [sn_first_line] role

Create Catalog Item and use the Not Available list to specify the Manager Group

Create Catalog Item and use the Available For list to specify ITIL [itil] role

Create Order Guide and use the User Criteria list to specify First Line [sn_first_line] role

Pancake icon

Additional Actions or Context Menu

Hamburger icon

Cake icon

Select Data Source, Schedule Transform

Load Data, Create Transform Map, Run Transform

Define Data Source, Select Transform Map, Run Transform

Select Import Set, Select Transform Map, Run Transform

Data Policies run only after Ul Policies run successfully

Data Policies run regardless of how data is entered Into ServiceNow, while Ul Policies are used for form interactions

Data Policies can be converted into Ul Policies, but Ul Policies can not be converted into Data Policies

Data Policies run when data is entered through the form, by an Import Set or by web services, while Ul Policies are set only by web services

Application Integration and Plugin Delivery (A1PD) SpokeBatch Install

Continuous Integration and Continuous Delivery (CICD) SpokeBatch Install

Multiple Integration and Process Delivery (MIPD) SpokeBatch Install

Quick Integration and Multiple Delivery (QIMD) SpokeBatch Install

Homepages

Data

Published Workflows

Business Rules

Schedules

Database changes

Related Lists

Select Normal role

Log out and back in

Use System Administration > Normal Security module

Select Global Update Set

End Impersonation

snc_abc

abc

u_abc

sys_abc

sn_rec_id

rec_id

u_id

sys_id

sn_gu_id

sn_sys_id

id

Activate application trigger spoke

Activate trigger security rules

Activate application spoke, and plug-ins as needed

Assign Application trigger role [sn_app_trigger_write] to SME

Activate application plugins only

Incident.Major_Incident

incident=>major_incident

incident<=>major_incident

incident||major_incident

incident.major_incident

Approval Policies

Approval Definitions

Workflow Designer

Workflows

State Lifecycle

Configure Lists

Show Options

Configure Task

Show Choices

Show Choice List

Configure Options

Operator

Match Criteria

Value

Column

Field

CI Relationship Editor

CMDB Builder

CI Service Manager

Cl Class Manager

Incident Auto-Resolution

Ticket Resolver

Virtual Agent Helper

Web Intelligence

Data Policies enforce security

Data Policies standardize data in Update Sets

Data Policies enforce data consistency

Data Policies apply to lists to standard data

An Event is a trigger that has a direct response in the platform

An Event is an indication to the ServiceNow processes that something has occurred

An Event is an indicator that a Priority 1 (P1) Incident has been logged

An Event is a recognized, scheduled occurrence of a process

Make active, set visibility, and save

Assign a name, set visibility, and save

Assign a group, set visibility, and save

Make active, assign a name, and save

Before, After, Async, Display

Prior to, Synchronous, on Update

Insert, Update, Delete, Query

Before, Synchronous, Scheduled Job, View

Turn your computer off and on again

Clear browser cache

End Impersonation

Log out and back in

Sourcing fields

Function fields

Computational fields

Calculation fields

Task Escalation Clock

Service Level Agreements

Inactivity Monitor

Response Time Clock

Business Time Remaining

UI Action

Client Script

UI Script

UI RuIe

UI Policy

Database View

Many to Many

One to Many

Extended

an action

a spoke

a connection

an integration step

Click on filter breadcrumb, drag and drop on the Report > Create New module

Click Funnel, define filter conditions, click Create Report

Click Context Menu, select Create Report

Apply filter, right click on column header, select Bar Chart

Apply filter, right click on column header, select Create Report

Common Service Data Model (CSDM)

Service Mapping Utility (SMU)

Service Schema Map (SSM)

CMDB Class Manager (CMDBCM)

CI Class Manager (CICM)

Localization Framework plugin

(com.glide.localization_framework)

Translation Framework plugin (com.glide.translation_framework)

Multiple Language Framework plugin (com.glide.multiple.language_framework)

Language Al Framework plugin (com .g I id e. language.ai _framework)

Service Level Management

Configuration

System Import Sets

System Update Sets

Flow Manager

Flow Designer

Flow Editor

Workflow Editor

Workflow Designer

Virtual Agent Help

Local Action Help

Help Panel

Flow Assistant

Star

Clock

Application

Funnel

CSDM Schema

Business Service Map

Dependency View

CI Class Map

Create Record Producer

Create Order Guide

Create Requested Item

Create On-boarding Bot

On list Context Menu, select Group By > Category

On the Filter Menu, select Group By > Category

Click Group On icon, select Category

On Navigator Filter, type tablename.group.category and press enter

On the Category column title, click Context menu > Group By Category

Right click on Priority and select Configure Dictionary

Right click on Priority and select Configure Display Settings

Right click on Priority and select Configure Label

Right click on Priority and select Configure Column

A field is a table cell that stores data

A field is a table row

A field is an item that appears in a menu list

A field is a record in a table

Data policy

Dictionary Design Policy

Data Quality Policy

Field Criteria Policy

Change

Incident

Facilities

Self-Service

Open an Agent workspace tab for each record he wants to monitor

Select Service Desk > My Work Dashboard

Click on the eyeglass icon to. expand the Monitor frame

On My Work list, select the Activity Stream icon to show a frame with live updates

Use System Administration > Normal Security module

Select Normal role

Log out and back in

Select Global Update Set

End impersonation

Incident table is a Base table

Incident table is. a Parent table

Incident table is a Child table

Super Incident table is a Child table

Super Incident table is a Parent table

Super Incident table is a Base table

Task table is a Base table

itil users

Any user with an article's permalink

Any active user

No users

Users with kb_user role

Module

Content Frame

Application Navigator

User Menu

A record of sc_task

A record of sc_req_llem table

A change record

An Incident record

A problem record

customer.all

customer .*

customer.field

customer.none

Analytics Reports

Performance Analytics

Scheduled Reports

Reporting

Execute

Try ir

Run

Test

Preview

Network

Server

Client

Browser

System Ul > Ul Pages > Branding

System Properties > Branding

System Properties > Basic Configuration UI16

Service Portal > Portals > Branding

Can contribute

sn_knowledge_contripute

sn_knowledge_import

Can import

Create Catalog item for the tablet, and on the form, add a check box variable for each accessary option.

Create Catalog item for the tablet, and add a variable set to the form, for the accessary options.

Create one Catalog item for each: tablet, carrying case, screen cleaner, tablet stand, and screen protector.

Create a Records producer, and on the form, add a check box variable for each accessary option.

On shopping Cart configuration, select option to show the Add Accessories button.

Add the role Log Write [sn_log_write] to the Impersonator Group

Create user update set for impersonation tracking

Activate the glide.sys.log_impersonation prop

From User icon, select Elevate Roles

On the Impersonator role record, right click and select Create Log

Add User Account to itll group

Add User Account to ACL

Add User Account to network group

Add User Account to IT Knowledgebase

Create User Account

Add User Account to Hardware group

His user account failed LDAP authentication

His user account does not Belong to any groups, which contain the ITIL role

His user account was not approved by his manager

His user account does not have ITIL role

His user account Is not logged in properly

User [sys_user]

User [sn_user]

User [u_sys_user]

User [s_user]

Create Record Producer

Create Catalog Item

Create Order Guide

Create Content Item

sn_knowledge_import

sn_knowledge contribute

Can contribute

Can import

Pencil

Star

Clack

Tringle

Select Configuration > Applications, then select the application

Select the form for the Application, then right-click Configure > Form Designer

Select the Application name on the Navigator, then select the pencil icon

Select System Definitions > Application Menus, then select the application

Select System Definition > Dictionary > Application

SyS_USer_group

Sys_group

group

sys_groups

Parent-Child Approvers.

Approval Chains

Flows

Approval Criteria

Approver Delegates

Tables within the global scope

Tables within the existing application scope

Tables outside of ServiceNow

Tables which allow write access to other applications

Related tables, using Dot Walk

Right click on any column header, Context menu > Configure > List Layout

Right click List Gear icon > Configure > Columns

Click List Context Menu >Personalize List

Click List Context Menu > Configure Columns

Service Tracer

Automapping Utility

Relationships

Transform Map

Field-level - mast general to most specific: then Row-level - most specific to most general

Table-level - most specific to most general; then Row-level - most specific to most general

Table-level - most specific to most general; then Field-level « most specific to mast general

Field-level - most specific to most general: then Table-level - most specific to most general

Flow Designer

Process Automation Designer

Process Workflow Designer

Workflow Editor

Create one Variable Set for the four variables; then add that variable set to each of the 80 catalog items.

Create a Record Producer that contains the four fields: then add to the record producer related list on the Catalog files.

Create a Flow Designer Action, with Variable Set Data Pill; then apply flow to all of the 80 catalog items.

Create an Order Guide, which includes all variables: then copy and hide variables as needed.

Create a Variable Set Template: then apply to all of the catalog items.

JavaScript

C++

PHP

Python

A trigger

An existing subflow

Allow logic

An execution data pill

Click Context menu > Work Notes View

Click Personalize icon and select Activity Stream

Right click form header > Form Layout > Add Work Notes Section

Click Funnel icon and select only work notes

Click Context menu > History

Security Admin [security_admin]

Sys Admin [sys_admin]

Admin [sn_admin]

System Administrator [admin]

Base Admin [base_admin]

Pie

Speedometer

Odometer

Thermometer

Horizontal Bar

Semi-Donut

Donut

knowledge_base_admin

kb_admin

sn_kb_admin

knowledge_admin

The CMDB contains data about tangible and intangible business assets

The CMDB contains the Business Rules that direct the intangible, configurable assets used by a company

The CMDB archives all Service Management PaaS equipment metadata and usage statistics

The CMDB contains ITIL process data pertaining to configuration items

Most recent update

Popularity

Relevancy

Manager assignment

Number of views

If a match is found using the coalesce fields, the existing record is updated with the information being imported

If a match is not found using the coalesce fields, the system does not create a Transform Map

If a match is found using the coalesce fields, the system creates a new record

If a match is not found using the coalesce fields, the existing record is updated with the information being imported

Records

UI Pages

Lists

Forms

Access Control Rules

UI Policies

Roles

Assignment Rules

True

False

Service Catalog variables can only be used in Record Producers

Service Catalog variables can only be used in Order Guides

Service Catalog variables cannot affect the order price

Service Catalog variables are global by default

Field, Operator, then Value

Field, Operator, then Condition

Operator, Condition, then Value

Value, Operator, then Field

UI Action can make fields read-only, mandatory, or hidden. while UI Policy can make a save button visible for appropriate users.

UI Policy can make fields read-only, mandatory, or hidden. while UI Action can make a save button visible for appropriate users.