ChromeOS-Administrator Professional ChromeOS Administrator Exam Question and Answers

Device State: Before you can enroll a ChromeOS device into an enterprise environment, it's crucial that it's not associated with any personal Google accounts. Existing consumer accounts can interfere with the enrollment process and the application of enterprise policies.

Data Backup (Optional): If the existing consumer accounts on the device contain important data, advise the users to back up their information before proceeding.

Account Removal: Sign in to the device with each consumer account and remove the account from the device. This ensures a clean slate for the enterprise enrollment process.

Powerwash (Optional): While not strictly necessary after removing accounts, performing a powerwash (factory reset) is a recommended step. It further erases any remaining data or configurations linked to the consumer accounts, ensuring a completely fresh start for the device.

Enrollment: Once the consumer accounts are removed (and optionally, after powerwashing), follow the standard enterprise enrollment steps for your organization. This typically involves entering enterprise credentials at the login screen, or using a unique enrollment token, depending on your company's setup.

ChromeOS devices are favored in educational and enterprise settings due to theircentralized management via the Google Admin console. This tool allows IT administrators to manage thousands of devices from a single interface, applying policies, updates, and monitoring remotely.

Verified Answer from Official Source:

The correct answer is verified from theChromeOS Enterprise Management Guide, which emphasizes the use of the Admin console for device and user management.

"The Admin console provides a centralized platform to manage ChromeOS devices, including policy application, device monitoring, and updates."

This feature streamlines management tasks, saving time and ensuring consistent policy enforcement across an organization.

Objectives:

Efficient device management in enterprise environments.

Utilize the Admin console for centralized control.

To install a client certificate on a ChromeOS device for corporate Wi-Fi connectivity, it's necessary to force-install the custom extension containing the certificate. This ensures the extension is installed and activated on the device, enabling it to use the certificate for authentication. Here's how it works:

Custom Extension:The admin creates or obtains a custom extension that includes the client certificate.

Force-Installation:Using the Google Admin console, the admin configures a policy to force-install the extension on ChromeOS devices within the organization.

Device Activation:Once the device receives the policy, the extension is automatically installed and activated, even if the user doesn't manually add it.

Wi-Fi Authentication:The installed extension allows the device to use the client certificate for authentication when connecting to the corporate Wi-Fi network.

Option A is incorrectbecause guest mode installations are not persistent and won't apply the certificate to the device's Wi-Fi settings.

Option B is incorrectbecause distributing through the Chrome Web Store is not necessary for a custom extension intended for internal use.

Option D is incorrectbecause while the certificate encoding is important, it's not the primary step for enabling Wi-Fi authentication.

To quickly block apps from accessing USB devices on ChromeOS, use the"Block apps by permissions" settingsin the Admin console. Selecting"USB"as the permission type ensures that no application on the device can interact with USB peripherals, mitigating potential security threats.

Verified Answer from Official Source:

The correct answer is verified from theGoogle ChromeOS Application and Device Management Guide, which details using permission-based blocking for enhanced security.

"To block applications from using USB devices, configure the 'Block apps by permissions' setting in the Admin console and select 'USB' as the restricted permission."

This method provides a comprehensive and quick way to mitigate USB-based threats without individually managing each application.

Objectives:

Strengthen ChromeOS device security.

Manage app permissions effectively.

To prevent a ChromeOS device from shutting down while idling on the sign-in screen, you need to adjust the power management settings. This can be done through the following steps:

Go to the Google Admin console.

Navigate toDevice Management>Chrome Management>Device Settings.

Find thePower managementsection and locate the setting that controls idle behavior on the sign-in screen.

Adjust the setting to prevent shutdown during idle periods.

Option A is incorrect because idle settings primarily control screen dimming and sleep behavior.

Option B is incorrect because user experience settings generally focus on visual and interaction aspects, not power management.

Option C is incorrect because there isn't a specific "Allow shutdown" setting in ChromeOS device settings.

When deprovisioning ChromeOS devices for a hardware recall and replacement with different models, choosing the "Different model replacement" option is crucial to retain the Chrome Education/Enterprise Upgrade license compliance. This option ensures that the license is transferred to the new device correctly, avoiding any compliance issues or the need to repurchase licenses.

Here's why this option is important:

License Transfer: It specifically designates the deprovisioning as being due to a hardware replacement with a different model. This triggers the system to transfer the license to the new device upon enrollment.

Compliance: It maintains the compliance of your Chrome Education/Enterprise Upgrade licenses, ensuring you don't violate any licensing terms.

Cost Savings: It avoids the need to purchase new licenses for the replacement devices, saving your organization money.

Update rollout plans in the Google Admin console allow administrators to gradually roll out ChromeOS updates to a subset of devices first. This allows for testing in a controlled environment before deploying to the entire fleet, reducing the risk of unexpected issues impacting all devices.

Steps to add an update rollout plan:

Access Google Admin Console: Sign in with your administrator credentials.

Navigate to Device Management: Go to Devices > Chrome > Settings > Updates.

Create Rollout Plan: Click on "Add an update rollout plan."

Select Devices: Choose the specific devices or organizational units (OUs) to include in the initial rollout.

Set Timeline: Define the start and end dates for the rollout.

Save and Apply: Save the plan and apply it to the selected devices.

The best practice for preparing a ChromeOS device for a new user while keeping it managed is toenable forced-reenrollmentand thenfactory reset (Powerwash)the device. This ensures that any user-specific data is removed while the device remains enrolled and under enterprise control.

Verified Answer from Official Source:

The correct answer is verified from theChromeOS Device Reassignment Guide, which states that enabling forced-reenrollment ensures the device remains managed even after a factory reset.

"To maintain management after a user leaves, enable forced-reenrollment on the OU and then perform a factory reset (Powerwash) on the device."

This approach removes all user-specific data, including files and settings, while ensuring that the device automatically re-enrolls upon reboot, maintaining management and security.

Objectives:

Securely reassign ChromeOS devices.

Maintain enterprise management and policies.

Following Google's best practices, it is recommended to createseparate OU branchesfor devices and users. This organizational structure allows administrators to apply distinct policies to users and devices, minimizing the risk of conflicting settings and ensuring better control and management.

Verified Answer from Official Source:

The correct answer is verified from theGoogle Workspace Organizational Units Best Practices, which highlights the importance of keeping user and device policies separate for clarity and management efficiency.

"To efficiently manage users and devices, it is recommended to create separate organizational units (OUs) for devices and users. This approach allows for targeted policy application."

By creating separate OUs, admins can manage device-specific settings independently from user policies, reducing complexity and potential errors.

Objectives:

Structure OUs efficiently for device and user management.

Implement best practices for organizational management.

ChromeOS is designed with multiple layers of security to protect against malware and viruses:

Read-only file system:Most of the operating system is stored in a read-only partition, making it difficult for malware to modify critical files.

Verified boot:Ensures the integrity of the operating system during bootup, preventing tampering by unauthorized software.

Sandboxing:Isolates different processes and websites, limiting the potential damage of any malware that manages to get through.

Automatic updates:Regularly delivers security patches and updates to address vulnerabilities.

While ChromeOS doesn't come with traditional antivirus software, its built-in security features provide robust protection against most threats.

Verified Boot in ChromeOS is a security mechanism that checks the integrity of the operating system during startup. If it detects any unauthorized modifications or compromises, it can initiaterecovery processes to restore the OS to a known good state, ensuring that the device boots up with a secure and untampered operating system.

Option B is incorrectbecause background updates are a separate feature.

Option C is incorrectbecause dual-boot is not related to Verified Boot.

Option D is incorrectbecause Verified Boot doesn't install a backup OS but verifies the existing one.

ChromeOS Flex does not support the"Do Not Allow Powerwash"policy, which is available in standard ChromeOS. This limitation means that users can perform a factory reset, potentially losing management and security settings.

Verified Answer from Official Source:

The correct answer is verified from theChromeOS Flex Management Guide, which explicitly mentions the lack of this policy feature.

"ChromeOS Flex does not support certain management features like disabling Powerwash, which can impact security settings."

Without the ability to block Powerwash, devices may be reset, resulting in the loss of enterprise settings and requiring re-enrollment.

Objectives:

Understand the limitations of ChromeOS Flex.

Maintain device security through management policies.

The most effective way to ensure that all web traffic is filtered is toenforce the use of a web proxyvia user policy. By configuring the ChromeOS devices to use aproxy server, all internet traffic will be routed through the proxy, where filtering rules are applied.

Verified Answer from Official Source:

The correct answer is verified from theGoogle ChromeOS Network Management Guide, which recommends using a web proxy to manage and filter web traffic efficiently.

"To enforce web filtering policies, configure a web proxy through user policies. This ensures that all internet traffic passes through the filtering system."

Web proxies allow IT administrators to manage and restrict access to websites centrally, providing consistent and scalable content filtering across the organization.

Objectives:

Implement web filtering using a proxy.

Enforce secure internet access policies.

The best way to review detailed changes for each new ChromeOS version is to visit theChrome Release Notes Support page. This page contains official documentation about new features, improvements, and fixes introduced with each update.

Verified Answer from Official Source:

The correct answer is verified from theGoogle ChromeOS Release Notes Documentation, which serves as the primary resource for update details.

"For detailed information on ChromeOS updates, visit the Chrome Release Notes Support page, which includes information on version changes and improvements."

Providing access to official release notes ensures that the CTO gets accurate and up-to-date information without relying on third-party interpretations.

Objectives:

Access official documentation for ChromeOS updates.

Keep stakeholders informed of software changes.

The error message "Unable to sign in to Google" typically indicates an issue with the SAML configuration. ChromeOS devices require the identity provider (IdP) to be SAML-compliant to function properly. Checking the SAML connection ensures that the IdP is properly configured to authenticate users when they log in.

Verified Answer from Official Source:

The correct answer is verified based on theGoogle Workspace Identity and Access Management Guide, which specifies that ChromeOS requires a SAML-compliant IdP for successful authentication.

"When setting up Single Sign-On (SSO) for ChromeOS devices, it is essential that the third-party IdP uses a SAML-compliant connection to ensure compatibility and prevent login errors."

If the IdP is not SAML-compliant, users will encounter login issues because ChromeOS devices rely on this protocol for authentication. Verifying and correcting the SAML configuration resolves the issue.

Objectives:

Implement third-party IdP for ChromeOS authentication.

Troubleshoot login issues related to SAML.

To grant interns read-only access to ChromeOS device information without management or update capabilities, you should:

Create Custom Role:In the Google Admin console, navigate to "Device management" -> "Chrome management" -> "User settings" -> "Roles."

Assign Telemetry API Role:Within the custom role, assign the "Telemetry API" role. This allows interns to view device information collected through the API but not make changes.

Exclude Other Roles:Ensure no other roles are assigned that grant management or update permissions.

Option A is incorrectbecause it involves service admin roles, which typically have broader administrative access.

Option C is incorrectbecause the "Settings" role might grant more permissions than intended.

Option D is incorrectbecause the "Manage ChromeOS devices" role grants full management capabilities, which is not suitable for interns.

If a ChromeOS device has previously been signed in to, you mustwipe the device (Powerwash)before enrolling it into the enterprise. This ensures that any existing user data and previous configurations are removed, allowing the device to start the enrollment process as new.

Verified Answer from Official Source:

The correct answer is verified from theGoogle ChromeOS Device Enrollment Guide, which specifies that devices must be wiped to remove any previous user associations before enterprise enrollment.

"To enroll a previously used device, perform a factory reset (Powerwash) to ensure it is in a clean state, ready for enterprise enrollment."

Wiping the device ensures that it is free from personal settings or residual user data, which might conflict with enterprise policies.

Objectives:

Enroll ChromeOS devices in an enterprise environment.

Maintain compliance with managed device policies.

TheAuto-launch sessionsetting allows the admin to configure managed guest sessions to start automatically without displaying the initial load screen. This setting is beneficial in kiosk environments or shared device setups where users do not need to see introductory information.

Verified Answer from Official Source:

The correct answer is verified from theGoogle ChromeOS Managed Guest Session Configuration Guide, which states that enabling auto-launch bypasses the initial screen.

"Enable Auto-launch session for managed guest sessions to automatically start without displaying the initial screen."

Auto-launch is particularly useful for devices used in public settings or for specific tasks, as it reduces startup time and enhances user experience.

Objectives:

Automate the start of managed guest sessions.

Improve usability in kiosk and shared environments.

TheChromeOS Flex upgrade transfer programallows organizations to reuse Chrome Education or Enterprise Upgrades within1 yearof deprovisioning or transferring the device. This policy is designed to ensure that licenses can be reused efficiently when upgrading or replacing devices.

Verified Answer from Official Source:

The correct answer is verified from theChromeOS Flex Upgrade Transfer Policy, which states that licenses can be reused within a 1-year period following device deprovisioning.

"The ChromeOS Flex upgrade transfer program permits reuse of licenses within one year of the device being deprovisioned or transferred."

This policy helps organizations maintain cost efficiency when transitioning from older ChromeOS devices to ChromeOS Flex devices.

Objectives:

Efficient license management during device transitions.

Maximize the use of Chrome Education/Enterprise Upgrades.

When setting up an online trial for ChromeOS or related Google services, it is essential to use anorganization email address. This ensures that the trial is associated with the correct domain and is managed centrally. Using personal or temporary addresses can result in configuration issues or lack of proper administrative control.

Verified Answer from Official Source:

The correct answer is verified from theGoogle Chrome Enterprise Setup Guide, which advises using an official organizational email when registering for trials.

"To begin a ChromeOS trial, sign up using your organization's email address to ensure the trial is associated with your business domain."

Using an organization email address ensures the trial setup aligns with enterprise management and integrates correctly with existing Google Workspace configurations.

Objectives:

Properly initiate ChromeOS trials for enterprise use.

Maintain organizational control over trial configurations.

To completely disable Wi-Fi and hide the Wi-Fi icon on ChromeOS devices, you need to modify the "Network" settings in the Google Admin console:

Go to "Device Management" > "Chrome Management" > "Device Settings".

Select the organizational unit (OU) containing the devices you want to manage.

Under "Network", find "Enabled network interfaces" and remove "Wi-Fi" from the list.

Save the changes.

This will disable Wi-Fi adapters on the devices and hide the Wi-Fi icon, preventing users from connecting to Wi-Fi networks.

Why other options are incorrect:

A. Restricted Wi-Fi Networks:This setting only limits which networks users can connect to, not disable Wi-Fi entirely.

B. Prevent WiMax connectivity:WiMax is a different wireless technology and not relevant to Wi-Fi.

D. Restrict 'Auto Connecting' to Wi-Fi:This only prevents automatic connection to networks but doesn't disable Wi-Fi entirely.

To create a recovery image on a USB stick, you need to:

Access Chrome Web Store: Open the Chrome Web Store on a Chrome device (either a Chromebook or a computer with the Chrome browser installed).

Install Chromebook Recovery Utility: Search for and install the "Chromebook Recovery Utility" extension.

Launch the Utility: Open the installed extension.

Identify Device: Enter the model number of the ChromeOS device for which you want to create the recovery image.

Insert USB Stick: Insert a USB stick with sufficient storage capacity (at least 4GB).

Download and Create: Follow the on-screen instructions in the utility to download the correct recovery image and create the bootable USB stick.

This process will prepare a USB stick that can be used to recover or reinstall ChromeOS on a device that is not functioning properly.

To ensure that devices are restarted to apply updates efficiently, use the"Force relaunch after a period"setting withinUser and Browser Settingsunder Chrome Updates. This setting will automatically prompt users to restart their devices after the specified period.

Verified Answer from Official Source:

The correct answer is verified from theGoogle Admin Console Update Management Guide, which recommends configuring relaunch notifications to enforce updates.

"To ensure timely application of updates, set 'Relaunch Notifications' to 'Force relaunch after a period' within User and Browser Settings."

This automated method reduces manual effort and guarantees that updates are applied promptly across the fleet.

Objectives:

Enforce device updates efficiently.

Utilize automated relaunch policies for ChromeOS devices.

Verified Bootis a core security feature of ChromeOS that ensures the operating system has not been tampered with. During startup, Verified Boot checks the integrity of the OS, and if it detects any unauthorized changes, it will attempt to repair the system by switching to a verified, stable version.

Verified Answer from Official Source:

The correct answer is verified from theGoogle ChromeOS Security Guide, which details the function of Verified Boot in maintaining OS integrity.

"Verified Boot ensures that the firmware and OS on ChromeOS devices are intact and have not been modified or compromised."

This feature is crucial for protecting against malware or unauthorized modifications, thereby maintaining a secure and stable operating environment.

Objectives:

Maintain OS integrity through verified boot processes.

Protect ChromeOS devices from tampering and malware.

To verify a domain in the Google Admin console, you mustadd a TXT recordto theDNS settingsat the domain registrar. This method confirms domain ownership by allowing Google to check for the specific TXT entry.

Verified Answer from Official Source:

The correct answer is verified from theGoogle Workspace Setup Guide, which outlines the domain verification process via DNS TXT records.

"To verify your domain, sign in to your domain registrar and add a TXT record to the DNS settings. This confirms ownership for Google services."

Adding a TXT record is the standard method for proving domain ownership, which is essential when setting up Google services for a new domain.

Objectives:

Verify domain ownership for Google services.

Configure DNS settings appropriately.

Followinga hierarchical OU structureallows for clear and organized management of devices and users. This structure mirrors real-world organizational layouts (such as departments or geographical locations), which makes applying policies and managing devices more straightforward.

Verified Answer from Official Source:

The correct answer is verified from theGoogle Admin Console Best Practices Guide, which recommends using hierarchical OUs for clarity and ease of management.

"Using a hierarchical OU structure makes it easier to manage devices and users separately, especially when applying specific policies."

A well-organized OU structure improves scalability and simplifies policy management, reducing administrative complexity.

Objectives:

Implement structured and manageable OU setups.

Follow best practices for organizational hierarchy in Google Admin Console.

Before disposing of ChromeOS devices, it is essential todeprovisionthem. Deprovisioning removes the device from the enterprise management console and ensures that it is no longer associated with the organization. This step protects organizational data and licenses.

Verified Answer from Official Source:

The correct answer is verified from theGoogle Admin Console Device Management Guide, which advises deprovisioning before device disposal.

"Deprovisioning a device ensures it is no longer managed and releases any associated licenses. This is essential before disposing of the device."

Deprovisioning is crucial for both security and compliance, as it guarantees that no residual management settings remain on the device.

Objectives:

Securely retire ChromeOS devices.

Protect organizational data during device disposal.

To initiate a remote desktop session to a ChromeOS device using the Admin console, the administrator needs the user's consent. The remote desktop feature works by sending a connection request to the user's device, which they must explicitly accept before the session can start. This ensures user privacy and prevents unauthorized access.

Blocking all network traffic to Google services would prevent ChromeOS devices from communicating with Google servers. This would lead to several issues:

Login failures:ChromeOS devices require access to Google services for user authentication and login.

Sync failures:ChromeOS relies on Google services to sync user data, settings, and policies.

Policy updates not received:ChromeOS devices fetch policy updates from Google servers, so blocking access would prevent them from getting updates.

Why other options are less likely:

A. New devices enrolled:While enrolling new devices might cause some temporary network congestion, it wouldn't typically block all communication with Google services.

C. Root CA expiration:This would affect secure connections to websites, but not necessarily prevent all communication with Google services.

D. Expired licenses:Expired licenses would restrict access to some features but wouldn't prevent basic login and sync functionality.

If ChromeOS devices cannot log in and are not syncing with the Admin console, it is likely thatnetwork traffic to Google services has been blocked. ChromeOS devices require access to Google servers for authentication and policy synchronization.

Verified Answer from Official Source:

The correct answer is verified from theGoogle ChromeOS Troubleshooting Guide, which notes that blocking traffic to essential Google services can result in login and sync failures.

"Ensure that the network configuration allows access to essential Google services. Blocking such services can prevent device login and policy synchronization."

Blocking traffic to Google servers disrupts the device's ability to authenticate users and receive updates from the Admin console, leading to connectivity issues.

Objectives:

Troubleshoot network-related login issues.

Ensure uninterrupted access to Google services for ChromeOS devices.

The best way to handle this situation is to createChange Management documentationthat clearly outlines how users can check the compatibility of their peripherals with ChromeOS. This documentation should also include instructions on how to obtain new peripherals if needed. This proactive approach reduces confusion and ensures that users know how to verify their existing equipment.

Verified Answer from Official Source:

The correct answer is verified from theGoogle Workspace Deployment Guide, which emphasizes proactive user communication through change management documentation during device rollouts.

"To ensure smooth transitions, provide users with detailed change management documentation, including steps to verify peripheral compatibility and obtain replacements if necessary."

Creating clear documentation helps reduce support requests and empowers users to verify their own equipment, streamlining the deployment process.

Objectives:

Facilitate smooth ChromeOS device rollout.

Enhance user self-service with comprehensive guidance.

To deploy a Progressive Web Application (PWA) to all managed user accounts, follow these steps in the Google Admin console:

Sign in to Google Admin console: Use your administrator credentials to access the console.

Navigate to Device Management: Go to Devices > Chrome > Settings > Apps & extensions.

Select User or Group: Choose the top-level organizational unit or a specific group to apply the PWA deployment.

Add by URL: Click on the yellow "+" icon and select "Add by URL."

Enter PWA URL: Paste the URL of the PWA you want to deploy.

Configure Installation Policy: Select "Force install" to ensure the PWA is automatically installed for all users within the selected scope.

This method allows you to centrally manage and deploy PWAs across your organization, making them easily accessible to users on their ChromeOS devices.