During regular preventive maintenance activities, you notice green algae and scaling on the interior walls of the cooling tower. What action should you take to resolve the concerns?
You provide integrated facility services for a client with a single site, including janitorial services. The client’s site has been granted LEED certification, including points for implementing a green cleaning policy. What should you do to meet the client's need for a green cleaning policy?
You are planning a landscaping project in a densely populated area. What considerations are needed for the community outside your property?
What measures could you have taken to ensure your staff member focused on measurable priorities that you had established?
What should the FM department do in the ongoing monitoring of a newly outsourced Property Management contract?
As a facility manager, what is the most basic maintenance and operation responsibility that you must meet?
A project sponsor indicates that a project should build a facility at the lowest cost, in the least time, and with the highest quality. What should the project manager do?
Which technology would be BEST to notify facility occupants during an emergency?
What is the information gained from a risk assessment, business impact analysis, and a resource needs assessment used for?
When is the BEST time for a facility manager to offer suggestions on a project at minimal cost?
What is the most important factor to consider when upgrading the Building Management System (BMS)?
As the Facility Manager, you secured 5,500 square feet of Class A office space on a multi-tenant floor to support a two-year business initiative. To minimize capital investment, the space will be used with pre-existing furnishings, fixtures, and equipment. However, before you can move people into this space, you will need a certificate of occupancy. What system must be examined to obtain a certificate of occupancy?
Recently, an organization has flattened its structure versus that of a typical pyramid structure. As part of the restructure, the existing office building will be renovated. What type of design elements should a facility manager consider in the renovation?
To satisfy the needs of one of its largest customers, your company is opening a new facility about 1240 miles/2000 kilometers away from the corporate offices. Initially, the new operation will only support one customer. However, the company expects more customers will be added in the next three to five years. The plan is that the corporate office will support operations in the new facility. What is the best way to manage the facility requirements of this new operation?
A new department manager is not clear on the services provided by the facility management department and is often negative about facility management while at management meetings. How should a facility manager address the customer's expectations?
What sequential steps should you follow when trying to settle a contract dispute with a contractor?
What is the BEST term to indicate an asset can suffer a failure and yet still continue operations?
You are part of a team developing a plan for the layout of a 500-acre planned community. The plan shows roads, utilities, and different types of buildings within the development community. This plan will be provided to government entities for permitting. What is this set of specifications called?
What is your role as a Facility Manager in developing an emergency preparedness plan that ensures organizational success?
When managing quality, what are Key Performance Indicators (KPIs) based on?
What, in addition to vision, incentives, action plan, and resources, is required for the change management process to be effective?
You are a Facility Manager overseeing a proposed renovation of a floor to meet the needs of the business. What step should be taken first?
You are the Facility Manager for a retail strip mall with strong storefront style standards approved by the local government planning board. A long-term tenant, a Chinese restaurant, wants to construct a tile pagoda-style mansard that does not comply with the lease terms. How should you respond to this tenant’s request?
What information does the facility manager need to ensure the proposed cafeteria price increases are reasonable?
What level of damage and risk is anticipated with the current building code requirements for most buildings?
A facility manager provides integrated facility services for a client with multiple mixed-use sites. This includes all services except the client's core business. The annual business review of the services provided identifies dissatisfaction with comfort levels at two of the sites, including the data center building. To improve the service effectively, the client will need to make an extensive capital equipment investment not previously contemplated. What is the BEST way to communicate the HVAC issue to your client?
Many large corporations prefer to locate a site and build a plant to meet their exact specifications. Because they prefer to invest their capital in their own business operations rather than real estate, they seek an investor who will buy the property and build. The company then executes a long-term lease with the investor. What is the resulting agreement called?
Recently, an organization has flattened its structure versus that of a typical pyramid structure. As part of the restructure, the existing office building will be renovated. What type of design elements should a facility manager consider in the renovation?
During the construction phase of a project you are managing, the customer wishes to add to the project scope. You think that the cost of the change is 25% greater than your contingency. What steps will you take?
The facility manager has been asked to provide a listing of all properties owned and leased by the organization. In which system does the information typically reside?
How can the building information model (BIM) be used for emergency preparedness?
What advantages can you gain by capturing and applying lessons learned in a multi-phased project?
What action should be completed first when developing a real estate master plan?
A company has decided to establish a long-range strategic facility technology plan. What is the first step in determining the future technology needs of the company?
When posting required signage for fire emergencies, which message is the MOST immediate?
A new hire has been provided with new uniforms and a $150 stipend to purchase new work boots. Within the first month of employment, the employee informs the manager that another job has been accepted and provides a two-week notice. What actions should the manager take regarding the material issuances?
What is the most important strategic issue in the relationship between facility requirements and organizational requirements?
You are the Facility Manager for a retail strip mall with strong storefront style standards approved by the local government planning board. A long-term tenant, a Chinese restaurant, wants to construct a tile pagoda-style mansard that does not comply with the lease terms. How should you respond to this tenant’s request?
Departments often forget to budget for equipment design and installation costs. What is the best solution?
When referring to the off-gassing of materials used within a building, what does the acronym 'VOC' stand for?
What is one of the MOST common reasons implementing a Computerized Maintenance Management System (CMMS) fails?
Which key document must a facility manager use when evaluating the Real Estate Master Plan?
A recently installed speed bump that slows traffic for pedestrian safety in the facility parking lot is diverting water runoff away from the drain and toward an adjacent property. What factors should the facility manager consider when fixing the drainage problem?
What is the purpose of a punch-list (defects list) walk-through in construction?
There has been a recent increase in complaints of items stolen from people's desks within a facility. What is the facility manager's initial step regarding the security of the staff and facility?
What tools would a project manager use or create to define the project team?
You receive numerous complaints from occupants in a facility about technology "dead zones" within certain areas of the campus. The complaints indicate that wireless connections fail and mobile phone signals drop when in a specific area of the facility. What additional information do you require to successfully address this issue?
Which job strategy is most effective in encouraging job satisfaction according to Frederick Herzberg's theory?
What is included in contract documents specified in owner and contractor agreements?
What detailed review process results in a score outlining the status, age, and life cycle condition of a building and its components?
What safety precautions are MOST important during a partial renovation of a building while keeping the existing business operating?
A facility manager has developed a new health and safety program. What should be the next step?
As VP of Facilities, your company has tasked you with right-sizing your portfolio’s facilities operations. Part of your analysis compares your team's performance against other similarly sized companies. What is this type of analysis?
What should be considered when developing a strategic facility management plan?
During contractor evaluation, you discover their incident rate is below the industry average. What does this indicate?
A facility manager wants to reduce their dependence on electricity supplied by a natural gas power plant and reduce overall greenhouse gas emissions. Which project should the facility manager pursue?