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Certified-Strategy-Designer Salesforce Certified Strategy Designer Exam(SU24) Question and Answers

Question # 4

At a 15-person stakeholder workshop, the Cloud Kicks’ design team shared three strategic opportunities and discussed the insights that led to them. They were well-received, and the leaders looked pleased. The design team then led a brainstorm on each opportunity.

What is the reason the strategy designer should recommend dot voting at this point?

A.

Dot voting is the fastest way to prioritize and make decisions.

B.

Dot voting focuses conversation on a few ideas with the most importance to the group,

C.

Dot voting lets everyone know what the leaders believe to be the right answers.

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Question # 5

A strategy designer at Cloud Kicks discovered a complex UX problem with its online shopping platform and now needs to effectively describe the problem in the customer context. This description should speak to the urgency of the problem, be a call-to-action for others to be involved, and inspire

hope for change.

Which type of statement should the designer make?

A.

Needs

B.

Challenge

C.

Mission

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Question # 6

A strategy designer at Cloud Kicks conducted a series of interviews with business stakeholders and customers to gain insights into existing customer support operations and wrote the design challenge statement.

Which option reflects the format of the design challenge statement"?

A.

As a user, I want to see trending support resources upon the first login to customer support so I can save my time.

B.

Unify platforms and centralize support operations to save customers time and reduce business costs.

C.

How might we save our existing customers time by preemptively serving the info they need to deflect the customer support calls.

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Question # 7

A strategy designer is working with a team to assess and prioritize potential opportunities for an upcoming product release using the Design

Thinking methodology.

Which next step should the designer recommend to assist with prioritization?

A.

Survey users and prioritize building their most desired features.

B.

Analyze the feature feasibility and let technology drive future designs.

C.

Test for desirability and refine ideas based on feasibility

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Question # 8

A strategy designer leads a new UX project and needs to align with stakeholders who have

varying degrees of interest and influences the project. The designer wants to understand each

stakeholder's potential negative and positive impacts on the project.

Which tactic should be used?

A.

Stakeholder Focus Group

B.

Stakeholder Analysis

C.

Stakeholder KPIs

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Question # 9

Cloud Kicks (CX) has spent several months working to align the entire company around a

vision based on inclusivity in the digital age. Because this project will span several years, the design

team is concerned the vision will eventually be lost.

What should CK do to maintain the vision and create transformative change?

A.

Align the vision to current industry trends.

B.

Continuously align business goals to the vision.

C.

Realize the vision must be driven by business goals.

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Question # 10

The strategy designer at Cloud Kicks is using a How Might We statement to frame their

design challenge.

What should they do to test their statement to ensure it successfully guides their design process?

A.

Use rapid ideation with project team

B.

Test the statement with end users.

C.

Launch an online survey

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Question # 11

Cloud Kicks has identified the following challenge statement regarding an opportunity for customer service transformation: How might we improve our automated online chat experience to be a preferred channel for our customers to seek information and self-service toots?

Which metric should define a successful transformation outcome?

A.

Increased goal completion rate

B.

Increased human takeover rate

C.

Decreased length of support calls

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Question # 12

A strategy designer wants to make a case to executive stakeholders to target a new,

saturated market with the purpose of increasing new customer acquisition.

Which approach should the designer focus on?

A.

Make a presentation on design best practices and have industry experts speak on new market

conditions.

B.

Create a clickable high fidelity prototype to assess feasibility and perform user research on

desirability.

C.

Restate business goals and show how design could be used to de-risk exploration of this

opportunity.

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Question # 13

Cloud Kicks (CK) is interested in collecting data passively from customers while they are

exercising in the company's latest tours plans to collect heart rate and activity levels and then overlay

this data with self-reported weight, age, and health behavior information to provide fitness

recommendations

What should a strategy designer recommend before CK commits to this project?

A.

User Acceptance Testing

B.

Consequence Scanning Workshop

C.

Global Trend Analysis

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Question # 14

Cloud Kicks (CK) is working on enhanced functionality for an existing sates application.

What should CK do to ensure the proposed design is compatible with the current data model7

A.

Perform end user testing.

B.

Run a technical design critique.

C.

Create high fidelity prototypes.

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Question # 15

A Strategy Designer at Cloud Kicks presents narrative to drive stakeholder alignment for a

new product vision.

In addition to the narrative, what should the designer provide to create alignment?

A.

Incentives to motivate internal stakeholders to align with the proposed future state

B.

The strategic case including a breakdown of features and why they meet audience needs.

C.

A roadmap to minimize miscommunication about milestones in the build process.

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Question # 16

Cloud Kicks' (CK) stakeholders have some concerns about a newly created CX vision because

they struggle with imagining how it will impact CK's current product.

What should a strategy designer do to alleviate the stakeholders' concerns?

A.

Prototype an aspect of the vision that in interact with the current product and share insights

with stakeholders.

B.

Organize a brainstorming session toto provide stakeholders with a chance to reassess the vision.

C.

Share associated Objectives & Key with stakeholders to put the vision in a business context.

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Question # 17

An online retailer developing a new sales strategy that releases a new, limited time

promotion every 10 minutes to keep shoppers engaged.

The retailer's strategy designer has concerns that the promotion falls into an ethical risk zone around

addiction.

Which strategy should be used to bring potential issues to light?

A.

Design a workshop for the team to slow down and think through the potential consequences of

the strategy to uncover stakeholder perspectives.

B.

Release the project as intended knowing customer feedback will force the concerns to be

addressed later.

C.

Create a provocative presentation showing how strategies like these will lead to unhealthy

shopping behaviors, and send it to leadership.

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Question # 18

A financial technology company develops an app for wealth management firms and receives initial success upon launch.

Which metric should be used to measure the longevity of the product and long-term growth potential?

A.

Annual app downloads

B.

Customer retention rate

C.

App sales over time

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Question # 19

Cloud Kicks (CK) is going through a digital transformation exercise around its customer

support capabilities. CK's strategy designer suggests to include Omni-Channel as a part of the

company's transformation discovery.

Which channel is included in Salesforce Omni-Charmel capabilities?

A.

Onsite Visit

B.

Messaging

C.

Self-Service

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Question # 20

Cloud Kicks (CK) is launching a new online store and wants to get a better understanding of its

market wants and needs to create compelling customer experience. CK's strategy designer

recommends utilizing the Jobs to Be Gone framework.

What are the core principles of the Jobs to Be Gone framework?

A.

Customer-centric, Effective Communication, Organizational Strategy, Success Criteria

B.

Customer-centric, Values driven, Flexible, Revenue focused

C.

Customer-centric, Solution Agnostic, Stabile Over Time, Measurable Outcomes

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Question # 21

Cloud Kicks' product team is focused on a new business casual clothing line that they think

will account for over half of the company's revenue in the future.

Which trend should influence desirability the most?

A.

Digital product passports' to help prevent counterfeiting

B.

Supply chain issues that delay product availability

C.

Hybrid work emphasizing the need for color and comfort

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Question # 22

Cloud Kicks wants to launch a campaign that rewards customer behavior by giving away

free merchandise, which key business criteria should be ensured?

A.

Desirability

B.

Viability

C.

Feasibility

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Question # 23

A car company gathers insights from recent buyers that reveal people are not sure whether buying electric vehicles helps the environment. A strategy designer from the car company developed this challenge statement: "How might we make electric car buyers feel confident they are having a positive impact on the environment by choosing our vehicles?"

Which business goal is aligned with this challenge statement?

A.

Increase positive environmental impact brand awareness

B.

Increase online engagement with the company marketing site

C.

Increase overall electric vehicle sales by 20% annually

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Question # 24

A newly formed design team at Cloud Kicks is concerned their work will suffer if they are not better aligned.

Which tool should a strategy designer recommend for the team to begin alignment7

A.

Brainstorm

B.

Team agreement

C.

Consequence Scanning workshop

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Question # 25

A strategy designer proposes a multi-step strategy to reach the ultimate goal of making Cloud Kicks a net-zero company. The first step includes analyzing emissions and integrating data-driven insights into operational planning to reduce the carbon footprint of logistics. Each subsequent step builds on prior work and increases measurable progress until the goal is reached.

Which tool should the designer use to connect short-term efforts with long-term impact goals?

A.

Impact ladder

B.

Project plan

C.

Service blueprint

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Question # 26

Cloud Kicks’ strategy designer is writing a challenge statement to inspire team ideation.

What should they avoid in the challenge statement?

A.

Focusing on the root cause of current issues

B.

implying solutions to the challenge

C.

Basing the statement on a problem identified in research

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Question # 27

Cloud Kicks wants to create a loyalty program to deepen the engagement of its customers.

When evaluating ideas for this program, which criteria should strategy designers use?

A.

Desirability, viability, and feasibility

B.

Novelty, privacy, and

C.

Competitive advantage, impact, and own ability

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Question # 28

Cloud Kicks has envisioned an omnichannel experience for its customers that lets them seamlessly move across devices and select from multiple communication channels when reaching out to the company. The strategy designer creates a go-to-market (GTM) strategy for this concept.

What is a core component of a successful GTM strategy?

A.

Test-driven development

B.

Product value proposition

C.

Digital marketing plan

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Question # 29

A cross disciplinary team is starting a new design initiative for Cloud Kicks, and the strategy

designer is loading the effort.

What is one way to increase the team's psychological safety to encourage productive collaboration?

A.

Ask everyone to share a personal experience.

B.

Ask everyone their expected level of project involvement.

C.

Ask everyone to introduce themselves via title and greatest success

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Question # 30

A cross-disciplinary design team is looking at an affinity map of insights.

Which question should the team use to prioritize and turn them into design opportunities?

A.

What constraints would we have to overcome?

B.

Why is this insight valuable?

C.

Do we have the capability to develop this?

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Question # 31

Cloud Kicks (CK) understands that all members of its cross-functional remote team can contribute to the design of a product through collaborative activities.

Which tools should CK use while conducting the next synchronous journey mapping session?

A.

Design creation tools

B.

Whiteboarding tools

C.

Presentation tools

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Question # 32

Cloud Kicks wants to improve its business model to be closer to its customers and provide quantifiable improvements to business efficiency.

Which framework should be used to drive the success of the new business model?

A.

Usable, Feasible, Cost-Effective

B.

Feasible, Viable, Impactful

C.

Desirable, Feasible, Viable

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Question # 33

Cloud Kicks' sales team is reporting an increased rate of churn. The Support team is

frequently bombarded with customer requests for less complicated user experience. The

development team sees the risk in changing a mature product.

What should a strategy designer recommend to help create alignment between the team?

A.

Share stories from customer reach to create a common understanding of challenges.

B.

Create a prioritized product roadmap to ensure future releases address known challenges.

C.

Define acceptance criteria and acceptance testing to validate intended outcomes.

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Question # 34

Cloud Kicks' users demonstrated behaviors and shared quotes on their excitement to use a new offering, as well as how it would influence their purchasing habits., during feedback sessions.

What do these qualitative findings Indicate about the new offering"?

A.

Feasibility

B.

Viability

C.

Desirability

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Question # 35

A strategy designer is facilitating a prioritization workshop, and there are strong differing opinions about the right solutions to the challenge.

What should the designer do?

A.

Pause the conversation and work through the conflict in a private setting.

B.

Take a vote among people in the room and pursue the winning opinion.

C.

Work through the conflict in the workshop to reach a shared perspective.

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Question # 36

At a project kickoff, the strategy designer wants to get ideas from all stakeholders to use as hypotheses. The designer runs a sketching activity with the multi-disciplinary group, asking everyone to sketch. They give everyone fat markers and sticky notes, and set a timer for 5 minutes of sketching.

What is the reason why marker choice is important?

A.

They anonymize the sketches so that stakeholders cannot judge others' drawing abilities.

B.

They ensure stakeholders can fit detailed sketches on a sticky note in the allotted time.

C.

They enable stakeholders to focus on generating ideas rather than detailing UI.

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Question # 37

Poll results reveal consumers would like to be future-ready through more inclusive products and experiences.

What should the strategy designer intentionally do to drive this outcome7

A.

Design with exclusion experts.

B.

Increase the design timeline.

C.

Set customer acquisition targets for diverse audiences.

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Question # 38

Cloud Kicks' (CK) product teams are well-led, productive, and meet their KPIs. However, the

teams tend to become siloed and focused on their individual team priorities, occasionally leaving

CK's customer experience fragmented.

Which tool should CK's strategy designer recommend to grow and nurture cross-departmental

collaboration?

A.

V2MOM with shared methods.

B.

Roadmap of cross-product features

C.

Annual leadership summit

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Question # 39

Cloud Kicks would like to use a business model canvas to evaluate the desirability, viability, and feasibility of a new service and identify a business model that will justify pursuing the idea.

Which part of the business model canvas represents desirability?

A.

Key activities

B.

Value proposition

C.

Customer segments

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Question # 40

In an effort to increase revenue, the Cloud Kicks design team proposes creating a new ecommerce tool where customers can easily search for products and access a bot that makes personalized recommendations. The team knows the cost to implement this new experience is significant.

Which tool should the team use to justify the strategy7

A.

Business model canvas

B.

Criteria scorecard

C.

Prioritization matrix

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Question # 41

A strategy designer leading a UX team needs to articulate their team's purpose and value to the rest of the company. The designer decides to create vision statements using a collaborative, research-backed process to increase team members' understanding and alignment of UX efforts.

What should be the steps taken to achieve this goal?

A.

Hypothesize, Empathize, Optimize

B.

Define, Design, Deploy

C.

Gather, Envision, Plan

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Question # 42

A strategy designer creates a bridge from the project vision to product development through prioritization.

Which factor should be considered to minimize cost and maximize value?

A.

Usability

B.

Velocity

C.

Effort

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Question # 43

Cloud Kicks customers have publicly challenged the company to use its market-leading position as

an ethical force for good in social change What is one way the company can embed ethical use

principles into its day to day work?

A.

Quantitative Research

B.

Consequence Scanning

C.

Journey Mapping

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Question # 44

A strategy designer at Cloud Kicks conducted a series of interviews with business

stakeholders and customers to gain insights into existing customer support operations and wrote the

design challenge statement. which option reflects the format of the design challenge statement?

A.

As a user, I want to see trending support resources upon the first login to customer support so I

can save my time.

B.

How might we save our existing customers time by preemptively serving the info they need to

deflect the customer support calls?

C.

Unify platforms and centralize support operations to save customers time and reduce business

costs.

Full Access
Question # 45

A project team at Cloud Kicks have this challenge statement: How might we increase the

adaptability?

What information is missing that belongs for well written challenge statement?

A.

The hypothesis of the solution

B.

The persona being designed for

C.

The desired outcome

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