CBCP-002 Certified Business Continuity Professional (CBCP) Question and Answers

The three components of a business continuity plan are emergency response, incident management, and disaster recovery. They are:

• Emergency response: This component involves the immediate actions taken to protect the life, health, and safety of people and the environment in the event of a disruption. Emergency response may include activating alarms, evacuating premises, contacting emergency services, or providing first aid.
• Incident management: This component involves the coordination and communication of the activities and resources required to manage and resolve a disruption. Incident management may include activating the business continuity team, declaring a disaster, assessing the impact, activating the recovery strategies, or communicating with stakeholders.
• Disaster recovery: This component involves the restoration and recovery of the IT systems, data, and infrastructure that support the critical functions and processes of the organization. Disaster recovery may include activating the backup systems, restoring the data, repairing or replacing the equipment, or testing the functionality. Verified References: https://www.ready.gov/business-continuity-plan https://www.csoonline.com/article/515730/business-continuity-and-disaster-recovery-planning-the-basics.html

Threats can be considered any events or situations that can cause harm or disruption to an organization’s functions or processes. Threats can be natural, human-made, or technological in origin. Some examples of threats are water (such as floods, leaks, or spills), technology failure (such as system crashes, cyberattacks, or power outages), and fire (such as arson, accidents, or explosions). Verified References: https://www.iso.org/publication/PUB100442.html https://phoenixnap.com/blog/what-is-business-continuity-management

Tolerating risk is where no action is taken to mitigate or reduce a risk. This is true because tolerating risk is one of the possible strategies for managing risk. Tolerating risk means accepting or retaining a risk without taking any further action to reduce it, either because the risk level is acceptable or because the cost or effort of reducing it is not justified. Tolerating risk may be appropriate for low-priority or low-impact risks that do not pose a significant threat to the organization’s objectives. Verified References: https://www.investopedia.com/terms/t/the-four-ts.asp https://www.thebci.org/training-qualifications/good-practice-guidelines.html

Milestones are important events in a project that mark the completion of a major deliverable or the achievement of a key goal. They are a good time to check in with employees and management to see how they are feeling about the project, and to get their feedback on how things are going. This is also a good time to reinforce the importance of the project and to get everyone re-committed to its success.

The other three options are not as good times to maximize on the employees' new awareness and management support. Timelines are important, but they are not as important as milestones in terms of getting people's attention. Benchmarks are useful for tracking progress, but they are not as good for getting people's buy-in. Structure is important for organizing a project, but it is not as important as milestones for motivating people.

So, the answer to the question is that the milestones phase of the project is the time to maximize on the employees' new awareness and management support.

Here are some specific things that you can do at the milestones phase to maximize on employee awareness and management support:

• Hold a team meeting to celebrate the milestone and to discuss the next steps.
• Send out a communication to all employees and managers, highlighting the milestone and thanking everyone for their hard work.
• Meet with management to discuss the project's progress and to get their feedback.
• Use the milestone as an opportunity to reinforce the importance of the project and to get everyone re-committed to its success.

Risks are diverse and arise from both external and internal sources. This is true because risks are uncertainties that can have positive or negative effects on an organization’s objectives. Risks can arise from various sources that are either outside or inside the organization’s control. External sources of risk include natural disasters, cyberattacks, market fluctuations, customer preferences, competition, regulation, or political instability. Internal sources of risk include human error, fraud, system failure, process inefficiency, organizational culture, or strategic decisions. Verified References: https://www.investopedia.com/terms/b/businessrisk.asp https://www.thebci.org/training-qualifications/good-practice-guidelines.html

A disaster can also be declared for an illness pandemic where a significant portion of employees are sick. This is true because an illness pandemic is a type of natural disaster that can affect an organization’s ability to continue its normal operations. An illness pandemic can cause absenteeism, reduced productivity, increased costs, supply chain disruptions, customer dissatisfaction, or regulatory compliance issues. Therefore, an organization may need to declare a disaster and activate its business continuity and disaster recovery plan if an illness pandemic impacts its critical functions and processes beyond an acceptable level. Verified References: https://www.ready.gov/business-continuity-plan https://www.csoonline.com/article/515730/business-continuity-and-disaster-recovery-planning-the-basics.html

BIA helps to identify all of the above aspects of an organization’s functions and processes. It helps to identify the critical services and products that the organization delivers to its customers and stakeholders, and the functions and processes that support them. It also helps to identify the critical interdependencies and interested parties that are involved in or affected by the organization’s functions and processes, such as suppliers, partners, regulators, or employees. Moreover, it helps to identify the tangible and intangible impacts of a disruption tothe organization’s functions and processes over a period of time, such as financial losses, reputational damage, legal liabilities, or customer dissatisfaction. Verified References: https://www.ready.gov/business-impact-analysis https://drii.org/resources/professionalpractices/EN

Corporate governance is the system of rules, practices, and processes by which an organization is directed and controlled. It involves balancing the interests of various stakeholders, such as shareholders, management, customers, suppliers, regulators, and the community. It also enables an organization to balance risk and entrepreneurial energy with appropriate internal control procedures to manage that risk. Effective corporate governance can enhance performance, accountability, transparency, and trust. Verified References: https://www.investopedia.com/terms/c/corporategovernance.asp https://www.thebci.org/training-qualifications/good-practice-guidelines.html

Technical risk is the type of risk that is associated with risk of physical assets failing/being damaged or enhanced. Technical risk is the uncertainty or variability of the performance or reliability of physical assets, such as equipment, systems, infrastructure, or data. Technical risk can result from factors such as design flaws, manufacturing defects, maintenance issues, obsolescence, human error, natural disasters, or cyberattacks. Technical risk can affect an organization’s operational efficiency, quality, safety, security, or profitability. Verified References: https://www.investopedia.com/terms/t/technical-risk.asp https://www.thebci.org/training-qualifications/good-practice-guidelines.html