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CAT-200 CA Service Desk Manager r12 Administrator Exam Question and Answers

Question # 4

When searching for Incidents, what must you type in the Incident Area field of the Incident List pane to display all Incidents where the Incident area begins with "net"?

A.

*net

B.

net%

C.

%net

D.

%net%

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Question # 5

Your company is increasingly using wireless routers, and you have been asked to incorporate them in the support data for configuration items (CIs). In which records should you store this new category of hardware?

A.

CI models

B.

CI classes

C.

CI families

D.

CI devices

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Question # 6

Which features characterize CA Workflow? (Choose three)

A.

It includes inherent security.

B.

It is only used for manual tasks.

C.

It is external to CA Service Desk.

D.

It is used for well defined processes.

E.

Users need to be Analysts in CA Service Desk.

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