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CAD Certified Application Developer - ServiceNow Question and Answers

Question # 4

The Report Designer contains different sections for configuring your report. Which section is used to specify the name of the report, and the table or data source for the report.

A.

Data

B.

Type

C.

Sources

D.

Properties

E.

Configure

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Question # 5

When configuring a module, what does the Override application menu roles configuration option do?

A.

Users with the module role but without access to the application menu access the module

B.

Self-Service users can access the module even though they do not have roles

C.

Admin is given access to the module even if Access Controls would ordinarily prevent access

D.

Users with access to the application menu can see the module even if they don’t have the module role

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Question # 6

Can inherited fields be deleted from a table?

A.

Yes, select the red X in the left-most column in the table definition

B.

Yes, but only if there has never been any saved field data

C.

No, inherited fields cannot be deleted from a child table

D.

Yes, but only if they are text fields

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Question # 7

Access Control rules are applied to a specific table, like the Incident table. What is the object name for a rule that applies to the entire Incident table (all rows and fields)?

A.

incident.all

B.

incident!

C.

incidentNone

D.

incident'

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Question # 8

You are looking at a list of Active Incidents. You want to exclude Incidents with the state of Resolved. How might you do that?

A.

On State column title, right-click select Filter Out > Resolved

B.

On the list of records, locate and right-click on the Resolved value, select Exclude

C.

Click Funnel icon, click AND. Select Resolved. Is Not, State, click Run

D.

On the list of records, locate and right-click on the Resolved value, select Filter Out

E.

On Search, select State, type not Resolved, press enter

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Question # 9

While showing a customer their Incident form, they ask to change the Priority field title to display their internal terminology Value. How would you do that?

Choose 2 answers

A.

Right click on Priority and select Configure Dictionary

B.

Right click on Priority and select Configure Display Settings

C.

Right click on Priority and select Configure Column

D.

Right click on Priority and select Configure Label

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Question # 10

On a Business Rule, the When setting determines at what point the rule executes. What are the options for specifying that timing?

A.

Before, After Async, Display

B.

Insert, Update, Delete, Query

C.

Before, Synchronous, Scheduled Job, View

D.

Prior to, Synchronous on Update

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Question # 11

Which items are valid UI Action types in ServiceNow?

Choose 3 answers

A.

Workflow action

B.

List choice

C.

List banner button

D.

Form choice

E.

Form button

F.

Record navigation button

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Question # 12

What data types of Flow Designer variables are supported to store record data and complex data?

Choose 3 answers

A.

Label data type

B.

Integer

C.

Array. Reference

D.

Choice

E.

String

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Question # 13

What setting allows users to view a Knowledge Base article even if they are not logged in?

A.

The ESS role

B.

The Allow All role

C.

The Public setting

D.

The View All setting

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Question # 14

Access Control debug information identifies whether each element of an Access Control granted or denied access. The elements appear in the debug information in the order of evaluation. In which order are the elements of an Access Control evaluated?

A.

Conditions, Roles, Script

B.

Conditions, Script, Roles

C.

Roles, Conditions, Script

D.

Script, Conditions, Roles

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Question # 15

Which objects can you use in a Scheduled Script Execution (Scheduled Job) script?

A.

GlideRecord and current

B.

GlideUser and GlideRecord

C.

GlideSystem and GlideRecord

D.

GlideSystem and current

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Question # 16

Which one of the following is NOT an example of when an application might use a Scheduled Script Execution (Scheduled Job)?

A.

The application needs to send weekly email reminders to requestors for all records on a table

B.

The application needs to run a clean up script on the last day of every month

C.

The application needs to query the database every day to look for unassigned records

D.

The application needs to run a client-side script at the same time every day

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Question # 17

Which determines the relationships between fields in an Import Set table to fields in an existing ServiceNow table?

A.

Business Service Management Map

B.

Data Sources

C.

Transform Map

D.

Schema Map Relationship Builder

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Question # 18

When creating an application through the Guided Application Creator, what are the options for creating a table? (Choose 3 answers)

A.

Use API calls

B.

Create a table from scratch

C.

Extend a table

D.

Upload a spreadsheet

E.

Create a table from a template

F.

Link to external tables

G.

Run import jobs

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Question # 19

It is best practice to define the business requirements and the process(es) an application will manage as part of the application development plan. What are some of the considerations to document as part of the business process?

A.

Business problem, data input/output, users/stakeholders, and process steps

B.

Business problem, data input/output, project schedule, and process steps

C.

Business problem, data input/output, users/stakeholders, and database capacity

D.

Business problem, users/stakeholders, available licenses, and database capacity

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Question # 20

In a Business Rule, which one of the following returns the sys_id of the currently logged in user?

A.

g_form getUserID()

B.

g_form getUserSysy

C.

gs.getUserSysID()

D.

gs.getUserID()

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Question # 21

For Application Access, there is a configuration option called "Allow access to this table via web services." Which one of the following statements is true when this option is selected?

A.

Even when not selected, users with the correct permissions can use web services to access the table's records.

B.

The user performing the query via web services must have the correct permissions to access the table's records.

C.

This option restricts access only to SOAP web services but does not apply to REST.

D.

This option restricts the ability to delete records via web services, but records can always be read.

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Question # 22

Which one of the following is NOT part of the Form Designer?

A.

Form layout

B.

Page header

C.

Schema map

D.

Field navigator

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Question # 23

What is required to link a ServiceNow application to a Git repository?

Choose 3 answers

A.

URI

B.

ACL

C.

User name

D.

URL

E.

Application name

F.

Password

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Question # 24

Why would you build a custom app?

A.

To fulfill is specific use case on internal processes.

B.

To avoid using a code repository like GiotHub or GitLab

C.

To create a custom integration for a 3rd party system

D.

To replace servieNow base tables

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Question # 25

There is a basic strategy when creating a Utils Script Include. Identify the step that does not belong.

A.

Identify the table

B.

Script the function(s)

C.

Create a class

D.

Create a prototype object from the new class

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Question # 26

What field type would you select if you want to query records from another table on a form?

A.

Use the Date field type.

B.

Use the Phone Number field type.

C.

Use the String field type.

D.

Use the Reference field type.

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Question # 27

Which server-side API debug log method is available for scoped applications?

A.

gs.log()

B.

gs.print()

C.

gs.info()

D.

gs.debugLog()

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Question # 28

Which of the following is NOT a caller access field option?

A.

Caller Tracking

B.

Caller Restriction

C.

None

D.

Caller Permission

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Question # 29

What syntax is used in a Record Producer script to access values from Record Producer form fields?

A.

producer.field_name

B.

producer.variablename

C.

current.variable_name

D.

current.field_name

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Question # 30

Which one of the following is NOT a debugging strategy for client-side scripts?

A.

g_form.addInfoMessage()

B.

Field Watcher

C.

jslog()

D.

gs.log()

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Question # 31

An administrator creates "customer_table_adminH and "customer_table_user" roles for the newly created "Customer Table". Which ACL rule would grant access to all rows and all fields to both the customer_table_admin and customer_table_user roles?

A.

customer all

B.

customer.field

C.

customer.*

D.

customer.none

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Question # 32

In a privately-scoped application, which methods are used for logging messages in server-side scripts? (Choose 2 answers)

A.

gs.info()

B.

gs.debug()

C.

gs.iog()

D.

gs.error()

E.

gs.logError()

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Question # 33

Which class is NOT part of the Client side scoped APIs?

A.

GuideDialogWindow

B.

GuideAjex

C.

GuideRecord

D.

GuideForm

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Question # 34

Which ServiceNow capability provides assistance to help users obtain information, make decisions, and perform common work tasks via a messaging interface?

A.

ServiceNow Messenger

B.

Knowledge Chat

C.

Virtual Agent

D.

Now Support

E.

Agent Workspace

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Question # 35

Here is the Business Rule script template:

This type of JavaScript function is known as:

A.

Constructor

B.

Scoped

C.

Anonymous

D.

Self-invoking

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Question # 36

Which database operations can be controlled with Application Access? (Choose 2 answers)

A.

Update

B.

Create

C.

Execute

D.

Query

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Question # 37

Here is an example of the criteria set for a knowledge base:

• Companies: ACME North America

• Departments: HR

• Groups: ACME Managers

• Match All: Yes

In this example, what users would have access to this knowledge base?

A.

Employees of ACME North America, who are members of HR Department or the ACME Managers group

B.

Members of the ACME Manager group, who are also members of HR Department and part of ACME North America

C.

Members of the ACME Managers group, and HR department, regardless of geography

D.

Users which are members of either ACME North America, or HR Department or ACME Managers group

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Question # 38

Which tab on the knowledge base record, would you use to identify the sets of users who are able to read articles in that knowledge base?

A.

Access List

B.

Can Access

C.

Accessible to

D.

Can Read

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Question # 39

Which of the following is NOT a way to install an application on a ServiceNow instance?

A.

Install an application from the Application Repository

B.

Select the Copy button on the application record

C.

Download and install an application from the ServiceNow Share web site

D.

Download and install a third-party application from the ServiceNow Store

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Question # 40

Identify the incorrect statement about Delegated Development in ServiceNow.

A.

Administrators can grant non-admin users the ability to develop global applications.

B.

Administrators can specify which application file types the developer can access.

C.

Administrators can grant the developer access to script fields.

D.

Administrators can grant the developer access to security records.

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Question # 41

Which platform feature can be used to determine the relationships between field in an Import Set table to field in an existing ServiceNow table?

A.

Business Service Management Map

B.

Data Sources

C.

Transform Map

D.

Cl Relationship Builder

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Question # 42

Which one of the following is true?

A.

A UI Policy’s Actions execute before the UI Policy’s Scripts

B.

The execution order for a UI Policy’s Scripts and Actions is determined at runtime

C.

A UI Policy’s Scripts execute before the UI Policy’s Actions

D.

A UI Policy’s Actions and Scripts execute at the same time

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Question # 43

From the list below, identify one reason an application might NOT be a good fit with ServiceNow.

The application:

A.

Needs workflow to manage processes

B.

Requires “as-is” use of low-level programming libraries

C.

Requires reporting capabilities

D.

Uses forms extensively to interact with data

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Question # 44

Which actions can a Business Rule take without scripting?

A.

Set field values and query the database

B.

Set field values and add message

C.

Set field values and write to the system log

D.

Set field values and generate an event

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Question # 45

Which are valid caller access field options? (Choose 3 answers)

A.

Allow Configuration

B.

None

C.

Caller Restriction

D.

Accessible from

E.

Caller Permission

F.

Caller Tracking

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Question # 46

What field type would you select if you want to query records from another table on a form?

A.

Use the Reference field type.

B.

Use the Phone Number field type.

C.

Use the String field type.

D.

Use the Date field type.

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Question # 47

When creating an application through the Guided Application Creator, what are the options for creating a table?

Choose 3 answers

A.

Extend a table

B.

Create a table from scratch

C.

Link to external tables

D.

Run import jobs

E.

Create a table from a template

F.

Use API calls

G.

Upload a spreadsheet

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Question # 48

Which allows the creation of a task-based record from Service Catalog?

A.

UI Builder

B.

Flow Designer

C.

Assignment Rule

D.

Record Producers

E.

Ul Actions

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Question # 49

When creating an application through the Guided Application Creator, which of the following is a user experience option?

A.

Portal

B.

Mobile

C.

Self-service

D.

Workspace

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Question # 50

You are developing the MyApp application that has a table, Table A. When the MyApp application is installed on another instance, you want Table A's records to be installed as part of the application. Table A's records will be installed when:

A.

Table A is active and extends the Task table.

B.

Table A has an automatic number counter for new records and the table property "Include data" is set to true.

C.

Table A's records are added to the application record using the "Create Application Files" feature.

D.

Table A is not included in the System Clone > Exclude Tables list.

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Question # 51

What is the best practice related to using the Default Update Set for moving customizations between instances?

A.

Submit Default update set to application repository

B.

You should not use the Default Update sets for moving between instances

C.

Keep Default update set to maximum of 20 records, for troubleshooting purposes

D.

Merge Default update sets before moving between instances

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Question # 52

How does the Application Picker interact with Application Scope in ServiceNow?

A.

Selecting Global in the Application Picker sets the Application Scope to Incident.

B.

Global is a reserved application which does not appear in the Application Picker.

C.

Selecting an application from the Application Picker does not set the Application Scope.

D.

Selecting an application from the Application Picker sets the Application Scope.

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Question # 53

Which one of the following is true regarding Application Scope?

A.

All applications are automatically part of the Global scope

B.

Applications downloaded from 3rd party ServiceNow application developers cannot have naming conflicts

C.

Any developer can edit any application

D.

Developers can choose the prefix for a scope’s namespace

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Question # 54

Is it possible to change an application's scope?

A.

Yes, but only from global scope to private scope

B.

Yes it's possible.

C.

No, it's not possible.

D.

Yes. but only from private scope to global scope

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Question # 55

What are the benefits of storing the majority of an Application’s server-side script logic in a Script Include?

a) This makes execution faster.

b) Only run when called from a script.

c) The script logic can be hidden when the Application is installed from the ServiceNow Store. d. For some changes to application logic there is only one place to make edits.

A.

a, b, and d

B.

a, b, c, and d

C.

b, c, and d

D.

a, b, and c

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Question # 56

Which of the following are true for reports in ServiceNow? (Choose three.)

A.

Any user can see any report shared with them.

B.

Can be a graphical representation of data.

C.

All users can generate reports on any table.

D.

Can be run on demand by authorized users.

E.

Can be scheduled to be run and distributed by email.

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Question # 57

When selecting the Target table for an import which tables can you select?

Choose 3 answers

A.

Tables outside of ServiceNow

B.

Related tables, using Dot Walk

C.

Tables which allow write access to other applications

D.

Tables within the global scope

E.

Tables within the existing application scope

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Question # 58

To see what scripts, reports, and other application artifacts will be in a published application:

A.

Enter the name of the Application in the Global search field

B.

Open the list of Update Sets for the instance

C.

Examine the Application Files Related List in the application to be published

D.

Open the artifact records individually to verify the value in the Application field

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Question # 59

Which of the following is true for the Application Picker and Application Scope?

A.

Selecting application from the Application Picker does not set the Application Scope.

B.

Selecting Global in the Application Picker sets the Application Scope to incident

C.

Global is a reserved application which does not appear in the Application Picker

D.

Selecting an application from the Application Picker sets the Application Scope

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Question # 60

ServiceNow contains a resource which provides the following:

• A standard and shared set of service related definitions across ServiceNow products and platform that will enable and support true service level reporting.

• A CMDB framework across our products and platform that will enable and support multiple configuration strategies.

What resource do these statements describe?

A.

Common Services Data Model (CSDM)

B.

Configuration Management Database (CMDB)

C.

Information Technology Service Management (ITSM)

D.

Information Technology Infrastructure Library (ITIL)

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Question # 61

Which of the following is NOT supported by Flow Designer?

A.

Call a subflow from a flow

B.

Test a flow with rollback

C.

Use Delegated Developer

D.

Run a flow from a MetricBase Trigger

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Question # 62

What records are used to track cross-scope applications or scripts that request access to an application, application resource, or event?

A.

Restricted caller access records

B.

Caller tracking records

C.

Access control level records

D.

Cross-scope access records

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Question # 63

In a privately-scoped application, which methods are used for logging messages in server-side scripts?

Choose 2 answers

A.

gs.debug()

B.

gs.logError()

C.

gs.error()

D.

gs.warn()

E.

gs.log()

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Question # 64

When creating an application through the Guided Application Creator, what are the options for creating a table? (Choose 3 answers)

A.

Link to external tables

B.

Create a table from scratch

C.

Create a table from a template

D.

Run import jobs

E.

Upload a spreadsheet

F.

Use API calls

G.

Extend a table

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Question # 65

What happens to the List view when a new field is added to an existing table?

A.

The new field is added at the end of the List

B.

A new List View is created with the new field

C.

The new field is added at the start of the List

D.

The new field is not added to the List view

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Question # 66

Which tables are available by default in a ServiceNow instance?

Choose 3 answers

A.

Task

B.

Item

C.

User

D.

Incident

E.

Issue

F.

Project

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Question # 67

Which are reasons an application could be developed on the ServiceNow platform?

Choose 3 answers

A.

It uses forms extensively to interact with data.

B.

It needs workflow to manage processes.

C.

It requires reporting capabilities.

D.

It requires low-level programming libraries.

E.

It uses multimedia features.

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Question # 68

When configuring an Access Control which has no condition or script, which one of the following statements is NOT true?

A.

table.*will grant access to every field in a record

B.

table.None will grant access to every record on the table

C.

table.field will grant access to a specific field in a record

D.

table.id will grant access to a specific record on the table

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Question # 69

What feature can track the amount of time that a task has been open, to ensure that tasks are completed within an allotted time?

A.

Task Escalation Clock

B.

Business Time Remaining

C.

Inactivity Monitor

D.

Service Level Agreements

E.

Response Time Clock

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Question # 70

What are three ServiceNow table creation methods? (Choose three.)

A.

Using legacy Workflows

B.

Upload and turn a spreadsheet into a custom table

C.

Using Flow Designer

D.

Use the Now Experience Table Creator

E.

Extend a table

F.

Create a custom table

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Question # 71

Which of the following statements does NOT apply when extending an existing table?

A.

The parent table’s Access Controls are evaluated when determining access to the new table’s records and fields

B.

The new table inherits the functionality built into the parent table

C.

The new table inherits all of the fields from the parent table

D.

You must script and configure all required behaviors

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Question # 72

Which one of the following is the fastest way to create and configure a Record Producer?

A.

Create a Catalog Category, open the category, and select the Add New Record Producer button

B.

Use the Record Producer module then add and configure all variables manually

C.

Open the table in the Table records and select the Add to Service Catalog Related Link

D.

Open the table’s form, right-click on the form header, and select the Create Record Producer menu item

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Question # 73

Which of the following objects does a Display Business Rule NOT have access to?

A.

previous

B.

GlideSystem

C.

g_scratchpad

D.

current

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Question # 74

When debugging Email Notifications, what must you check on a user record?

Choose 2 answers

A.

The user must not be locked out.

B.

Delegation must be enabled.

C.

Active must be true.

D.

The First name and Last name fields must have values.

E.

The Email field must have a valid value.

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Question # 75

Which of the following statements is true for the Form Designer?

a)To add a field to the form layout, drag the field from the Fields tab to the desired destination on the form.

b)To create a new field on a form’s table, drag the appropriate data type from the Field Types tab to the form and then configure the new field.

c)To remove a field from the form layout, hover over the field to enable the Action buttons, and select the Delete (X) button.

d)To add a section to the form layout, drag it from the Field Types tab to the desired destination on the form.

A.

a, b, c, and d

B.

b, c, and d

C.

a, b, and d

D.

a, b, and c

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Question # 76

What occurs when an existing table is extended in ServiceNow?

A.

The new table inherits the functionality built into the parent table

B.

The parent table's Access Controls are ignored when determining access to the new table's records and fields

C.

The new table does not inherit any of the fields from the parent table

D.

You must script and configure all required behaviors

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