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CAD Certified Application Developer - ServiceNow Question and Answers

Question # 4

What is the ServiceNow App Repository?

A.

A Request table

B.

Another name for update sets

C.

A database containing ServiceNow apps

D.

A collection of files in a Git database

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Question # 5

If the Create module field is selected when creating a table, what is the new module’s default behavior?

A.

Open an empty form so new records can be created

B.

Open a link to a wiki article with instructions on how to customize the behavior of the new module

C.

Display an empty homepage for the application

D.

Display a list of all records from the table

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Question # 6

The Report Designer contains different sections for configuring your report. Which section is used to specify the name of the report, and the table or data source for the report.

A.

Data

B.

Type

C.

Sources

D.

Properties

E.

Configure

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Question # 7

How must Application Access be configured to prevent all other private application scopes from creating configuration records on an application’s data tables?

A.

You must create Access Controls to prevent all other application scopes from creating configuration records on an application’s data tables rather than using Application Access

B.

Set the Accessible from field value to All application scopes and de-select the Can create option

C.

Set the Accessible from field value to This application scope only and de-select the Allow access to this table via web services option

D.

Set the Accessible from field value to This application scope only

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Question # 8

Which one of the following is NOT part of the Form Designer?

A.

Form layout

B.

Page header

C.

Schema map

D.

Field navigator

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Question # 9

Which statement correctly describes the differences between a Client Script and a Business Rule?

A.

A Client Scrip! executes on the client and a Business Rule executes on the server

B.

A Client Script executes before a record is loaded and a Business Rule executes after a record is updated

C.

A Client Script executes on the server and a Business Rule executes on the client

D.

A Client Script executes before a record is loaded and a Business Rule executes after a record is loaded

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Question # 10

When crafting a scoped application that contains flow actions, what is the application called?

A.

Bundle

B.

Row

C.

Action

D.

Spoke

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Question # 11

How does ServiceNow match inbound email to existing records?

A.

Watermark

B.

Record link

C.

Subject line

D.

sys_id

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Question # 12

Why create Applications in ServiceNow?

A) To replace outdated inadequate custom business applications and processes

B) To extend service delivery and management to all enterprise departments

C) To allow users full access to all ServiceNow tables, records and fields

D) To extend the value of ServiceNow

A.

a b and c

B.

a b c and d

C.

b c and d

D.

a b and d

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Question # 13

What section on the Notes tab, shows the history of the work documented on the record?

A.

Journal

B.

Activity Stream

C.

Diary

D.

Timeline

E.

Audit Log

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Question # 14

a. To replace outdated, inadequate, custom business applications and processes

b. To extend service delivery and management to all enterprise departments

c. To allow users full access to all ServiceNow tables, records, and fields

d. To extend the value of ServiceNow

A.

a, b, and c

B.

a, b, c, and d

C.

b, c, and d

D.

a, b, and d

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Question # 15

When a selecting a data type for a field that will be displayed on a form, which of the following statements is NOT correct?

A.

Use the Choice data type to limit options in a field

B.

Use the Data data type to enter the date and time of day.

C.

Use the Phone Number data type to automate phone number data validation.

D.

Use the string data type for a free-form text field.

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Question # 16

What feature allows you to limit who is able to contribute or read knowledge within a knowledge base?

A.

Roles

B.

Groups

C.

Categories

D.

User Criteria

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Question # 17

In Flow Designer, where is the data from an action stored so it can be used in subsequent actions in the flow?

A.

Data Pill

B.

Field Icon

C.

Field Value

D.

Data Trigger

E.

Data Element

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Question # 18

A graphical view of relationships among tables is a .

A.

Schema map

B.

Dependency view

C.

Graphical User Interface

D.

Map source report

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Question # 19

Which objects can be used in Inbound Action scripts?

A.

current and previous

B.

current and email

C.

current and event

D.

current and producer

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Question # 20

In a Business Rule, which one of the following returns the sys_id of the currently logged in user?

A.

g_form getUserID()

B.

g_form getUserSysy

C.

gs.getUserSysID()

D.

gs.getUserID()

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Question # 21

As an IT employee what interface would you use, if you wanted to browse internal IT documentation, like troubleshooting scripts and FAQs?

A.

Knowledge

B.

SharePoml

C.

Stack Overflow

D.

ServiceNow Wiki

E.

Knowledge NoW

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Question # 22

Which one of the following client-side scripts apply to Record Producers?

A.

Catalog Client Scripts and Catalog UI Policies

B.

UI Scripts and UI Actions

C.

UI Scripts and Record Producer Scripts

D.

Client Scripts and UI Policies

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Question # 23

Which of the following methods are useful in Access Control scripts?

A.

g_user.hasRole() and current.isNewRecord()

B.

gs.hasRole() and current.isNewRecord()

C.

g_user.hasRole() and current.isNew()

D.

gs.hasRole() and current.isNew()

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Question # 24

Which of the following statements is true for the Form Designer?

a)To add a field to the form layout, drag the field from the Fields tab to the desired destination on the form.

b)To create a new field on a form’s table, drag the appropriate data type from the Field Types tab to the form and then configure the new field.

c)To remove a field from the form layout, hover over the field to enable the Action buttons, and select the Delete (X) button.

d)To add a section to the form layout, drag it from the Field Types tab to the desired destination on the form.

A.

a, b, c, and d

B.

b, c, and d

C.

a, b, and d

D.

a, b, and c

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Question # 25

A manager wants to view a snapshot of month-end Sales performance data, as compared to Sales targets. In addition, the manager wants to be able to see those monthly numbers trended over time, and forecasted into the future. What capability do you suggest for this manager?

A.

Scheduled Reports, a custom snapshot table, and a Projection report

B.

Scheduled Reports and Excel

C.

Key Performance Indicators

D.

Performance Analytics

E.

Scheduled Reports a custom snapshot table and a Trend report

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Question # 26

What ServiceNow feature allows you to include data from a secondary related table on a report?

A.

Outer Join

B.

SQL

C.

Dot Walking

D.

Joins

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Question # 27

What tool is used to import data from various data sources, and map that data into ServiceNow tables?

A.

Transform Set

B.

Import Set

C.

Data Pack

D.

Update Set

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Question # 28

Application developers configure ServiceNow using industry standard JavaScript to…

A.

Enable the right-click to edit the context menus on applications in the navigator

B.

Extend and add functionality

C.

Customize the organization’s company logo and banner text

D.

Configure the outgoing email display name

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Question # 29

The task table is an example of which of the following?

Choose 2 answers

A.

Legacy class

B.

Child class

C.

Base class

D.

Parent class

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Question # 30

What data types of Flow Designer variables are supported to store record data and complex data?

Choose 3 answers

A.

Label data type

B.

Integer

C.

Array. Reference

D.

Choice

E.

String

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Question # 31

Which of the following is NOT a trigger type in Flow Designer?

A.

Outbound Email

B.

Application

C.

Record

D.

Schedule

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Question # 32

When designing and creating a form, what do you create to organize fields on a form?

A.

Related lists

B.

Tabs

C.

Sections

D.

Buttons

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Question # 33

Which determines the relationships between field in an Import Set table to field in an existing ServiceNow table?

A.

Data Sources

B.

Schema Map Relationship Builder

C.

Business Service Management Map

D.

Transform Map

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Question # 34

How is access to Application Menus and Modules controlled?

A.

Access Controls

B.

Application Rules

C.

Client Scripts

D.

Roles

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Question # 35

You are developing the MyApp application that has a table, Table A. When the MyApp application is installed on an instance, you want Table A's records to be installed as part of the application.

Table A's records will be installed when:

A.

Table A is active and extends the Task table

B.

Table A's records are added to the application record using the Create Application Files context menu item

C.

Table A has an automatic number counter for new records

D.

Table A is not included in the System Clone > Exclude Tables list

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Question # 36

When creating an application through the Guided Application Creator, what are the options for creating a table? (Choose 3 answers)

A.

Link to external tables

B.

Create a table from scratch

C.

Create a table from a template

D.

Run import jobs

E.

Upload a spreadsheet

F.

Use API calls

G.

Extend a table

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Question # 37

On the knowledge base record, which tab would you use to define which users are able to write articles to the knowledge base?

A.

Can Contribute

B.

Cannot Author

C.

Can Write

D.

Can Read

E.

Can Author

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Question # 38

Which is the base table of the configuration management database hierarchy?

A.

cmdb_rel_ci

B.

ucmdb

C.

cmdb_ci

D.

cmdb

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Question # 39

Which tables are available by default in a ServiceNow instance?

Choose 3 answers

A.

Task

B.

Item

C.

User

D.

Incident

E.

Issue

F.

Project

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Question # 40

Which of the following objects does a Display Business Rule NOT have access to?

A.

previous

B.

GlideSystem

C.

g_scratchpad

D.

current

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Question # 41

Which one of the following is part of the client-side scripting API?

A.

workflow.scratchpad

B.

GlideUser object (g_user)

C.

current and previous objects

D.

GlideSystem object (gs)

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Question # 42

In an Email Notification, which one of the following is NOT true for the Weight field?

A.

Only Notifications with the highest weight for the same record and recipients are sent

B.

A Weight value of zero means that no email should be sent

C.

The Weight value defaults to zero

D.

A Weight value of zero means the Notification is always sent when the Notification’s When to send criteria is met

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Question # 43

What are examples of Ul Actions, relating to Lists?

Choose 4 answers

List Control

A.

List Buttons

B.

List Choices

C.

List Override

D.

List Links

E.

List Context Menu

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Question # 44

Which of the following statements does NOT apply when extending an existing table?

A.

The parent table’s Access Controls are evaluated when determining access to the new table’s records and fields

B.

The new table inherits the functionality built into the parent table

C.

The new table inherits all of the fields from the parent table

D.

You must script and configure all required behaviors

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Question # 45

When configuring a REST Message, the Endpoint is:

A.

The commands to the REST script to stop execution

B.

The URI of the data to be accessed, queried, or modified

C.

Information about the format of the returned data

D.

The response from the provider indicating there is no data to send back

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Question # 46

When building an extended table from a base table, which fields do you need to create?

Choose 2 answers

A.

The reference fields for the base table.

B.

The fields that are not in the base table

C.

The mandatory fields for the base table

D.

The fields that are specific to the extended table

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Question # 47

A new employee joins the IT department and needs to perform work assigned to Network and Hardware groups. How would you set up their access?

Choose 3 answers

A.

Add User Account to Network group

B.

Add User Account to Hardware group

C.

Add User Account to IT Knowledgebase

D.

Create User Account

E.

Add User Account to ACL

F.

Add User Account to itil group

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Question # 48

Which one of the following objects CANNOT be used in a Script Action script?

A.

previous

B.

GlideRecord

C.

event

D.

current

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Question # 49

When configuring the content of an Email Notification, which syntax should be used to reference the properties of an event triggering the Notification?

A.

${event. }

B.

${current. }

C.

${property name>.getDisplayValue()}

D.

${gs.}

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Question # 50

When crafting a scoped application that contains flow actions, what is the application called?

A.

Spoke

B.

Flow

C.

Bundle

D.

Action

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Question # 51

On what part of the ServiceNow instance, would you find the option to Impersonate User?

A.

User Menu

B.

Content Frame

C.

Application Navigator

D.

Module

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Question # 52

On a form, which type of field has this icon which can be clicked, to see a preview of the associated record?

A.

Reference

B.

Lookup

C.

Preview

D.

Quickview

E.

Drilldown

F.

Snapshot

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Question # 53

While on an Incident record, how would you add a Tag for "Special Handling" to the record?

A.

Click on the More options (...) icon, click Add Tag, type Special Handling, press enter

B.

On the Tag field, select Special Handling from the choice list

C.

On the Special Handling field check the box

D.

Click on the Context menu, select Add Tact, type Special Handling. press enter

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Question # 54

When creating an application through the Guided Application Creator, which of the following is a user experience option?

A.

Portal

B.

Mobile

C.

Self-service

D.

Workspace

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Question # 55

Which of the following is NOT a caller access field option?

A.

Caller Tracking

B.

Caller Restriction

C.

None

D.

Caller Permission

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Question # 56

Which of the following CANNOT be debugged using the Field Watcher?

A.

Business Rules

B.

Script Includes

C.

Client Scripts

D.

Access Controls

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Question # 57

Which of the following is true about deleting fields from a table?

A.

Any field on a table can be deleted

B.

User-defined non-inherited fields can be detected

C.

Inherited fields can be detected

D.

Table records are deleted when a field is detected

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Question # 58

Which of the following are configured in an Email Notification?

a)Who will receive the notification.

b)What content will be in the notification.

c)When to send the notification.

d)How to send the notification.

A.

a, b and c

B.

a, b, and d

C.

b, c and d

D.

a, c and d

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Question # 59

Here is the Business Rule script template:

This type of JavaScript function is known as:

A.

Constructor

B.

Scoped

C.

Anonymous

D.

Self-invoking

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Question # 60

Your customer would like to create a new template to notify users who are affected by network outages at their site. Which module would you use to create a new notification?

A.

System Properties > Email > Settings

B.

User Preferences > Email > Notifications

C.

System Notification > Email > Notifications

D.

Click Gear > Notifications > New

E.

Administration > Notification Overview

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Question # 61

For your implementation the following tables are extended from each other:

• Incident table is extended from Task table

• Super Incident table is extended from Incident table

In this situation, which table(s) are Parent. Child and Base tables?

Choose 5 answers

A.

Incident table is a Child table

B.

Incident table is a Parent table

C.

Task table is a Child table

D.

Super Incident table is a Child table

E.

Super Incident table is a Parent table

F.

Task table is a Base table

G.

Task table is a Parent table

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Question # 62

What is the ServiceNow store?

A.

The source for ServiceNow Community created developer content

B.

Marketplace for free and paid certified ServiceNow applications and integrations

C.

Downloadable content ServiceNow script archive

D.

Alternate name for the ServiceNow Developer Share site

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Question # 63

When debugging Email Notifications, what must you check on a user record?

Choose 2 answers

A.

The user must not be locked out.

B.

Delegation must be enabled.

C.

Active must be true.

D.

The First name and Last name fields must have values.

E.

The Email field must have a valid value.

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