C_S4CSV_2308 SAP Certified Application Associate - SAP S/4HANA Cloud public edition - Service Question and Answers

The main item of the service bundle in the Time & Material service order requires either status Released or status Completed before the service bundle can be billed.

The main item of the service bundle in the Time & Material service order requires status Completed before a completed sub-item can be billed.

The sub-items of the service bundle in the Time & Material service order require status Completed before the service bundle can be billed.

The sub-items of the service bundle in the Time & Material service order require status Released before they can be billed.

Integration

Post-upgrade

Standard

Regression

Custom

SAP-made changes to the standard test process

Changes to the data input requirements (custom data fields)

Changes to the SAP S/4HANA Cloud release (upgrade)

Configuration changes that impact the process flow

You can create service orders for technical objects physically located at a customer.

You can create service contracts for business partners with the role Vendor.

You can create service contracts for business partners with the role Customer.

You can create service notifications and service orders for technical objects within your own organizational structure.

A purchase requisition is generated automatically once the service order line item for the spare part is output and sent to the supplier.

A purchase requisition is generated automatically once the service order line item for the spare part is released and saved.

A purchase requisition is generated automatically once a service contract item has been created for the spare part.

A purchase requisition can only be generated automatically using a material requirements planning (MRP) run.

Service Order Management and Monitoring (3D2)

Service Contract Management with Advanced Variant Configuration (6GU)

Service Contract Management (3MO)

Service Order Management with Advanced Variant Configuration (6GS)

Scoping

Group currency

Fiscal year variant

Configuration activities

You start by rejecting the complete service quotation. You then create a new one with only the service item in it that the customer would like to order.

You use the partial acceptance feature of the service quotation and accept one item. You then reject all remaining items of the service quotation.

You only convert the service item into a service order that the customer wants. This automatically rejects all other items in the service quotation.

You edit the service quotation and remove all items from it that the customer rejected. You then proceed to convert the remaining item into a service order.

Customer Service Manager (SAP_BR_CUSTOMER_SRVC_MGR)

Internal Sales Representative – Professional Services (SAP_BR_INTERNAL_SALES_REP_PRSV)

Solution Order Specialist (SAP_BR_SOLN_ORDER_SPCLST)

Shipping Specialist (SAP_BR_SHIPPING_SPECIALIST)

System consistency checks

The selected deployment target

Added partner content

The selected scope

Unit test

Integration test

String test

Business process test

In the solution order itself, you set a flag called Combined Invoice which will lead to one billing document per solution order being created when processing the billing due list for the customer.

In the business partner master record of the customer you are selling to, you set a flag called Combined Invoice which will lead to one billing document per solution order being created when processing the billing due list for the customer.

The solution order ID is automatically used as a split criterion by the SAP S/HANA Cloud system when creating billing documents. This means that no additional set-up is needed to be able to combine all items on one billing document for your customer.

Using the extensibility framework, a custom field is created at billing document header level and it is filled with the solution order ID. The solution order ID is then used as a split criterion by the SAP S/HANA Cloud system when creating billing documents.

In the service contract on header level.

In the billing document request.

In the service order created with reference to the service contract.

In the service contract on item level.

A new item category called Credit Memo Request Item becomes available for service contract items.

A credit memo request can be created using the Manage Credit Memo Requests app or the Create Sales Orders (VA01) app.

An approval flow for the approval of service contract items for the creation of credit memo requests can be created.

Once created, a credit memo request is visible in the Transaction History of the service order to which it applies.

Serve as a central contact for SAP and manage interactions with the SAP Service Center.

Conduct risk-based assessments to determine the value of activating new processes.

Ensure the resources necessary for the project's success are available.

Reduce the total cost of ownership for IT.

Determine KPIs that will support a continuous improvement mindset.

Overhead costs

Costs based on goods issue postings

Expenses

Costs based on goods receipt postings

Costs based on time sheet entries

You activate the product proposal functionality in the item category used in the service order.

You add the required service contract as a reference document to the service order on header level.

You create a bill of material (BOM), representing the components that can be selected in the service order.

You create an equipment as a reference object and assign in to the service order.

The total quotation amount is calculated based on the time and material information entered in the quotation.

The total capacity requirements are calculated based on the time and material information entered in the quotation.

The total available to promise (ATP) quantity is calculated based on the quantities entered for all quotation items.

The total quotation amount is calculated based on the fixed price that is entered in the quotation.

Helping to achieve on-time service delivery by monitoring service notifications for completeness

Checking the fulfillment rate of service contracts across different dimensions by checking the released quantities

Helping to achieve on-time service delivery by monitoring service orders for completeness

Comparing and analyzing service orders across different dimensions to be able to act when needed

Review the integration requirements collected from the Digital Discovery Assessment.

Evaluate the Business-Driven Configuration Questionnaire responses.

Upload customer master data in the Starter system using migration templates.

Deactivate scope items that are NOT part of the Statement of Work/Digital Discovery Assessment.

RFC calls

File templates

Core Data Services

Staging database