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C_C4H51_2405 SAP Certified Associate - Implementation Consultant - SAP Service Cloud Question and Answers

Question # 4

Which category types can be used when creating a Service Catalog? Note: There are 3correct answers to this question.

A.

Process category

B.

Warranty category

C.

Maintenance category

D.

Incident category

E.

Cause category

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Question # 5

Which master data is synchronized bidirectionally between SAP S/4HANA and SAP Service Cloud?

A.

Account

B.

Product

C.

Account hierarchy

D.

Employee

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Question # 6

Your customer has determined that one of their products has a known fault. They would like to ensure that all tickets with that product be automatically assigned to the escalation team.

Which feature of SAP Service Cloud would you use to perform this action?

A.

Service categories

B.

Workflow distribution rules

C.

Notifications

D.

Fine-tuning

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Question # 7

What steps must you take to set up SAP Knowledge Central by NICE as your knowledge base? Note: There are 2correct answers to this question.

A.

Create a Web service with SAP Knowledge Central by NICE.

B.

Create knowledge base articles in SAP Service Cloud.

C.

Configure the relevantquestionin scoping.

D.

Create a validation rule.

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Question # 8

Which object can you use in a ticket template when you create a new maintenance plan? Note: There are 2correct answers to this question.

A.

Organization

B.

Service level

C.

Ticket type

D.

Category

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Question # 9

Which data is replicated from SAP Service Cloud to SAP Field Service Management?

A.

Installed base

B.

Registered product

C.

Account hierarchy

D.

Ticket hierarchy

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Question # 10

What are the advantages of using the mashup approach when integrating an SAP BusinessObjects BI system? Note: There are 2correct answers to this question.

A.

Data can be accessed in real time.

B.

Existing reports can be reused.

C.

Security issues with mashups outside of the corporate network are rare.

D.

Offline access is available.

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Question # 11

Which fields are mandatory when you create a cloud data source? Note: There are 3correct answers to this question.

A.

Data Source ID

B.

Data Type

C.

Name

D.

Web Service URL

E.

Usage

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Question # 12

Which of the following objects can be replicated from SAP Service Cloud to SAP Field Service Management?

Note: There are 2correct answers to this question.

A.

Service contracts

B.

Installed bases

C.

Contacts

D.

Registered products

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Question # 13

What do you need to create accounts?

Note: There are 2correct answers to this question.

A.

Access rights

B.

Assignment to an organizational unit

C.

User ID

D.

Business role

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Question # 14

What must you consider when you want to upload master data to SAP Service Cloud using templates?

Note: There are 2correct answers to this question.

A.

Data can be loaded or changed only once.

B.

You'll need to create an initial file based on predefined fields.

C.

You'll need to cleanse the legacy data.

D.

The migration run requires an approval from SAP Cloud Support.

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Question # 15

Which of the following describes how permissions work in SAP Service Cloud?

A.

Restricted access rights override any unrestricted access you have defined.

B.

Unrestricted access rights override any restrictions you have defined.

C.

If an activity is contained in multiple views and the access rights are contradictory, the system automatically grants no access.

D.

You can decide if the access rights should override any defined restrictions for each view.

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Question # 16

Which actions are required to allow contract management in SAP Service Cloud? Note: There are 2correct answers to this question.

A.

Activate Service Contract Management in scoping

B.

Activate Create Contracts in the Detail view

C.

Use fine-tuning to manage the numeric range for contracts

D.

Use fine-tuning to activate Service Contract Management

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Question # 17

Where can you keep track of new and modified knowledge base articles?

A.

Knowledge base fine-tuning activity

B.

Solution finder

C.

Broadcast

D.

Feed

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Question # 18

Which objects can be assigned in the covered objects facet of a contract? Note: There are 2correct answers to this question.

A.

Account

B.

Products

C.

Categories

D.

Installed base

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Question # 19

Which options are features within the Analytics framework? Note: There are 3correct answers to this question.

A.

You can use Dashboard Designer to join KPIs to a new data source.

B.

You can create new custom reports based on joined data sources.

C.

You can assign reports to business roles.

D.

You can use a mashup to access SAP BusinessObjects BI offline.

E.

You can add custom fields in data sources and reports.

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Question # 20

In the ticket, no warranty is determined for a registered product. What might be the cause?

Note: There are 2correct answers to this question.

A.

The registered product is not assigned to an installed base.

B.

The warranty is not assigned to an installed base.

C.

The warranty is not assigned to a registered product.

D.

The warranty is expired.

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Question # 21

Which of the following apply to time recording? Note: There are 3correct answers to this question.

A.

Automatic time recording can be done by choosing "Start recording" and "Stop recording".

B.

Time sheets can be submitted for approval.

C.

You can activate Microsoft Outlook integration for time recording.

D.

Code list restrictions are not possible for the Time Type field.

E.

Time recording can be done without assignment to a ticket.

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Question # 22

Which action should an administrator take to get a system bug fixed within SAP Service Cloud?

A.

Implement the provided Hot Fix number.

B.

Create an incident.

C.

Report a ticket.

D.

Send an email to SAP Cloud Support.

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Question # 23

Which of the following features can you use with the adaptation tool? Note: There are 2correct answers to this question.

A.

Change field label

B.

Add a new field

C.

Create a new URL mashup

D.

Add a new UI Switch logic

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Question # 24

Which tool should you use to rename the Tickets facet?

A.

Language Adaptation tool

B.

Workflow with a Field Update action type

C.

Page Layout tool

D.

Adaptation tool

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