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ADM-211 Administration Essentials for Experienced Admin Question and Answers

Question # 4

What considerations arc there in Workflow trigger order?

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Question # 5

If you are granted access to a record through manual sharing or sharing rules, you can share the record to someone else

A.

True

B.

False

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Question # 6

Which element would you use to wrap up cross-selling and the call?

A.

Step

B.

Screen

C.

Decision

D.

Assignment

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Question # 7

What is the sequence of Workflow action?

A.

Don't remember wrong options

B.

Field Update. Task, Email, Outbound Message

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Question # 8

What are included in Force.com platform?

Choose 3

A.

Ideas

B.

App exchange

C.

Ul

D.

Global Trusted infrastructure

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Question # 9
A.

Which tools can be use to reduce the number of existing duplicate records?

B.

Merge Wizard

C.

Dashboard Pack

D.

App Exchange solutions

E.

Apex Trigger

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Question # 10

What is the fastest way to communicate new release information to your end users?

A.

Feature detail pages

B.

Detailed release notes

C.

Admin preview document

D.

Discover button in application

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Question # 11

What can be Alert used for Workflow?

A.

Task Assigning to specific user

B.

Field Update

C.

Opportunity Time Based Escalation

D.

Opportunity Field Update

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Question # 12

Where you can see the SFDC release information?

Choose 3

A.

App Exchange

B.

Idea Exchange

C.

Success

D.

Salesforce.com

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Question # 13

Which element would you use to determine if the customer is interested in a product or shipping promotion.

A.

Step

B.

Decision

C.

Assignment

D.

Screen

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Question # 14

When would you use a web app or web controls?

A.

Highly customized Ul or Business logic functionality that cannot be accommodated by S-Controls

B.

Highly customized Ul or Business logic functionality that cannot be accommodated by Visual Force

C.

Highly customized Ul or Business logic functionality that cannot be accommodated by custom formula fields

D.

Highly customized Ul or Business logic functionality that cannot be accommodated by custom summary fields

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Question # 15

What is an S-Control?

A.

A custom field that has dependent states

B.

A custom web page not hosted by SFDC

C.

Another name for a roll up summary

D.

None of the above

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Question # 16

Communities are not supported by:

A.

Partner Portal

B.

Customer Portal

C.

Self service Portal

D.

Internal Sales force user

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Question # 17

By Custom button what all you can call?

A.

VF Controller

B.

Apex Trigger

C.

Apex Class

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Question # 18

Identify the advantages of declarative customization.

(Select all the apply.)

A.

Enhance security

B.

Ease of upgrades

C.

Ease of maintenance.

D.

No requirements for programming knowledge F. Ability to extend beyond standard functionality

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Question # 19

What is true about cross object formula fields?

(Select 2)

A.

Fields on Parent can be referred

B.

Fields on Grand Parent can be referred

C.

Fields on Parent can be referred only using lookup

D.

Fields on Grand Parent can only be referred using Master Details

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Question # 20

What cannot be customized in Content?

A.

Search Layouts

B.

Half-life

C.

Page Layout

D.

Communities

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Question # 21

The customer support manager needs to create and edit users that are in a subordinate role. One way to accomplish this is by...

A.

granting login access to the customer support manager

B.

placing the customer support manager in a super user position

C.

giving delegated administrative rights to the customer support manager

D.

creating a sharing rule whereby the customer support manager has edit access to all user records

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Question # 22

Which process CANNOT be automated in Sales force by a system administrator?

A.

Deleting: when any record needs to be removed from the system

B.

Updating, when information needs to dynamically change

C.

Routing: when someone needs to take ownership of an issue

D.

Integrating: when information needs to be passed to a different system

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Question # 23

What should never be done when creating a profile with restricted login settings?

A.

Assign the administrator to this new profile.

B.

Use the Data Loader to update user records to this new profile.

C.

Use t he Data Loader to update user records to their original profiles.

D.

Set the login hours of the new profile to prevent logins to the system.

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Question # 24

What are three types of S-Controls?

Choose 3 answers.

A.

FTTP

B.

HTML

C.

SNIPPET

D.

URL

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Question # 25

Which of the following use cases for custom buttons?

Choose 3 answers.

A.

Perform an action against a list of records

B.

Automate processes

C.

Pre- populate data

D.

Perform a calculation on a report

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Question # 26

Which of the following are Hooks?

Choose 3 answers

A.

S-Controls

B.

In-line S-Controls

C.

Custom Links

D.

Web Tabs

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Question # 27

Why are 2 important reasons for admins to check the size of a data set on a mobile configuration before activating it.

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Question # 28

When using Sales force Territory Management, Accounts and Users can be in multiple territories, but an Opportunity can only be associated with a single territory. How is an Opportunity assigned to a territory?

A.

To the territory of the user who is a forecast user

B.

To the account's original territory upon initialization

C.

To the territory of t he user that owns the related account

D.

By the intersection of the user's territory and the account territory

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Question # 29

The Force.com Web Service API can help an administrator manage data in a Sales force org by....

Choose 3 Answers

A.

allowing the administrator to mass delete more than 250 records at a time

B.

allowing an administrator to perform mass updates to records to clean up duplicate data

C.

giving the administrator a way to perform incremental backups of the data with the APIs data replication method

D.

allows an administrator to mark certain records stored in Sales force

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Question # 30

With cross-object formula fields, fields can be inserted from objects of which relationship types?

Choose 2 answers.

A.

Master-detail relationships

B.

Roll-up summary relationships

C.

Lookup relationships

D.

Hierarchical Relationships

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Question # 31

Contact records need to be retrieved that meet the following criteria: all contacts with a mailing address in the state of California or whose last name is equal to Smith. Only the first and last names are needed. An administrator decided to use the Data Loader to retrieve these records using the Export feature. What Sales force Object query Language (SOQL) statement could be used to retrieve the desired records?

A.

Select " California " or " Smith " where last name="

B.

Select first name. last name. where last name= "Smith" OR state=" CA"

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Question # 32

Adoption dashboards can display.

A.

only users logins and call activity

B.

only call activity and data quality

C.

only standard objects

D.

any reportable metric

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Question # 33

An Administrator would like to find out if a former employee has misused company data in Sales force prior to leaving the company. Which method should be used to verify the employee's activity in Sales force?

A.

Log analysis

B.

Setup audit trail

C.

Download full login hi story

D.

Create a customer report for users.

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Question # 34

An administrator wrote a field update action for a workflow rule on a field that is hidden via Field-Level Security. When the workflow rule triggers, what happens to the data in the hidden field?

A.

The field will fail to update and remain in its original state.

B.

The field is updated, even though it is hidden.

C.

The field will only update if the rule was triggered by a time-based trigger.

D.

The field will only update if the user has "Modify All Data" enabled in the profile.

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Question # 35

Name the objects that support field history tracking:

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Question # 36

Describe some ways you can proactively make sure quality data is entered into the system.

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Question # 37

The API fully respects the security and access protocols configured through Force.com builder.

A.

True

B.

False

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Question # 38

A Sales force object can exist independent of an application.

A.

True

B.

False

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Question # 39

Describe some techniques for winning over sales teams?

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Question # 40

How can you take away a user's ability to run reports while allowing them to view dashboards?

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Question # 41

___________ allow developers to completely replace the standard page layouts within the Sales force UI with completely custom pages.

A.

HTML

B.

Apex

C.

S-Controls

D.

Visual force Pages

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Question # 42

All applications downloaded from the App Exchange can be modified once loaded into an org.

A.

True

B.

False

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Question # 43

As an end user what are two things you can do in content?

A.

Read

B.

Edit

C.

Subscribe

D.

Post

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Question # 44

How can you create a separate dashboard for each user and have it only visible to that user?

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Question # 45

The system administrator profile can be modified to restrict permissions to view and modify data

A.

True

B.

False

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Question # 46

The Excel Connector can retrieve data from multiple objects (e.g., Accounts, Contacts) in a single query.

A.

True

B.

False

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Question # 47

What is the best way to transfer configurations from Sandbox to Production?

A.

Import Wizard

B.

Metadata API

C.

Change Sets

D.

Data loader

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Question # 48

What is the key phrase that executives use to ensure sales people adhere to using sales force?

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Question # 49

What are the two major pieces to most s-controls?

A.

HTML (Visual Presentation)

B.

CSS Style Sheet

C.

Javascript (Function /Code)

D.

IFrame

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Question # 50

What are some common goals of localization?

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Question # 51

What data retrieval method does not require admins to have a deep understanding of the

database?

A.

Reports

B.

API

C.

Weekly Export

D.

Data leader

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Question # 52

Where do I add IP addresses to the trusted set?

A.

Setup| Administration Setup |Security Controls| Network Access

B.

Setup| Administration Setup |Company Information

C.

Setup |Administration Setup |Users | Profiles

D.

Setup| Company Information

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Question # 53

What arc the two questions that you should ask yourself when trying to decide how to set

Organization Wide Default permissionsfor an object?

Select all that apply:

A.

Who is the most restricted user?

B.

Are there objects that should not he viewed/edited by a user?

C.

How often will users change roles?

D.

Who is the least restricted user?

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Question # 54

What causes irreversible changes to data via UI?

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Question # 55

What is an S-Control?

A.

A custom field that has dependent states

B.

A custom web page not hosted by SFDC

C.

Another name for a roll up summary'

D.

None of the above

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Question # 56

When does knowledge of Apex code become necessary to create a Visual Force page?

A.

When creating custom page layouts

B.

When creating a master roll-up summary

C.

When a custom controller is required

D.

It is always necessary to use Apex code with VF

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