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ADM-201 Salesforce Certified Administrator (SU24) Question and Answers

Question # 4

An administrator at Ursa Major Solar just learned about the AppExchange and how helpful it can be to the company’s business.

Which two actions can be accomplished via the AppExchange?

‘Choose 2 answers

A.

Find certified developers and consultants.

B.

Download the Dataloader data tool.

C.

Install industry-specific solution templates.

D.

Download standard Lightning components.

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Question # 5

Executives at Cloud Kicks have reported that their dashboards are showing inaccurate data. The

administrator has discovered been changing the source reports.

Which two actions should the administrator take to preserve the integrity of the source reports?

Choose 2 answers

A.

Create a new report folder with viewer access.

B.

Move the dashboard to the user’s private folder.

C.

Move the dashboard reports to the view-only folder.

D.

Change the dashboard to be a dynamic dashboard

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Question # 6

The administrator at universal containers has a screen flow that helps users create new leads.

When lead source is “Search Engine”, the administrator needs to require the user to choose a specific

a search engine from a picklist. If lead source is not “Search Engine”, this picklist should be hidden.

How should the administrator complete this requirement?

A.

Assign a decision element to direct the user to a second screen to hold specific search engine only

when a lead source is “Search Engine”.

B.

Use an assignment element, one for when lead source is “Search Engine” and one for everything

else.

C.

Create a picklist for specific search engine, and set conditional visibility so that is only shown

when lead source is “Search Engine”.

D.

Configure a picklist for specific search engine, and use a validation rule to conditionally show only

when lead source is “Search Engine”

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Question # 7

The administrator has created new users for ten new employees at Northern Trail Outfitters.

Why are these users unable to access the account object in the Salesforce or?

A.

Users’ profile requires a sharing rule for Accounts.

B.

Users’ profile requires permission to the Account object.

C.

Users’ roles are low on the role hierarchy.

D.

Organization-wide defaults are set to private.

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Question # 8

Ursa Major classifies its accounts as Silver, Gold, or Platinum Level. When a new case is created for a Silver or Gold partner, it should to the Regular Support Queue. When an account is Platinum Level, it should automatically go to the Priority Support Queue.

What should the administrator use to achieve this?

A.

Assignment Rules

B.

Case Rules

C.

Workflow Rules

D.

Escalation Rules

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Question # 9

The administrator at cloud kicks has been told that users are unable to add repeating tasks

in salesforce.

Which two solutions the administrator use to ensure users are able to do this?

Choose 2 Answers

A.

Enable creation of Recurring Tasks in Activity Settings

B.

Disable shares Activities.

C.

Add create Recurring series of Tasks field on Page Layouts

D.

Turn on Task Notifications service.

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Question # 10

The administrator at Cloud kicks deleted a custom field but realized there is a business unit

that still uses the field.

What should an administrator take into consideration when undeleting the field?

A.

The field needs to be re-added to reports.

B.

The field history will remain deleted.

C.

The field needs to be restored from the recycle bin.

D.

The field needs to be re-added to page Layouts.

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Question # 11

What should an administrator use as an identifier when importing and updating records from a separate system?

A.

Rich Text field

B.

Record ID

C.

Auto-Number field

D.

External ID

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Question # 12

Universal Containers requires a different Lightning page to be displayed when Accounts are

viewed in the Sales Console and in the Service Console.

How should an administrator meet this requirement?

A.

Update page layout assignments.

B.

Define multiple record types.

C.

Assign Lightning pages as app default.

D.

Create different user profiles.

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Question # 13

Northern Trail Outfitters (NTO) has deployed my domain. The Chief Marketing Officer wants to make sure that all of the Salesforce users log in using the branded login URL. There needs to be a grace period for the user's bookmarks to be updated.

How should the administrator configure the policies in my domain settings?

A.

Set the login policy to require login from https://nto.my.salesforce.com

B.

Set the Redirect policy to Do Not redirect.

C.

Set the redirect policy to Redirect with a warning to the same page within the domain.

D.

Set the login policy to prevent login from https://login.salesforce.com

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Question # 14

Support agent at Cloud Kicks are spending too much time finding resources to solve cases.

The agents need a more efficient way to find documentation and similar cases from the Case page

layout.

How should an administrator meet this requirement?

A.

Create a custom object to capture popular case resolutions.

B.

Use an interview flow to capture Case details.

C.

Direct users to Global Search to look for similar cases.

D.

Configure Knowledge with articles and data categories.

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Question # 15

The DreamHouse Realty team has a master-detail relationship set up with open house as the

parent object and visitors as the child object.

What type of field should the administrator add to the open house object to track number of visitors?

A.

Roll-up Summary.

B.

Multi-select Picklist

C.

Cross-object formula field

D.

Indirect lookup

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Question # 16

Users have noticed that when they click on a report in a dashboard to view the report details, the

values in the report are different from the values displayed on the dashboard.

What are the two reasons this is likely to occur?

Choose 2 answers

A.

The report needs to be refreshed.

B.

The dashboard needs to be refreshed.

C.

The current user does not have access to the report folder.

D.

The running dashboard user and viewer have different permissions.

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Question # 17

Sales raps at Ursa Solar are having difficulty managing deals. The leadership team has asked

the administrator to help sales reps prioritize and close more deals.

What should the administrator and close more deals.

A.

Einstein Lead Scoring

B.

Einstein Search Personalization

C.

Einstein Activity Capture

D.

Einstein Opportunity Scoring

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Question # 18

Sales users at Universal Containers are reporting that it is taking a long time to edit opportunity

records. Normally, the only field they are editing is the Stage field.

Which two options should the administrator recommend to help simplify the process?

Choose 2 answers

A.

Add a path for stage to the opportunity record page.

B.

Use a Kanban list view for Opportunity.

C.

Configure an auto launched flow for Opportunity editing.

D.

Create a simplified Opportunity page layout.

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Question # 19

The administrator at Cloud Kicks has created an approval process for time off requests.

Which two automated actions are available to be added as part of the approval process?

Choose 2 answers

A.

Field Update

B.

Chatter Post

C.

Auto launched Flow

D.

Email Alert

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Question # 20

Ursa Major Solar has service level agreements (SLA) that are routed to support queues. Cases that meet the 24 hour SLA need to be automatically re-assigned to the next tier queue.

Which feature should be used to fulfill this requirement?

A.

Einstein Case Routing

B.

Auto-response rule

C.

Case assignment rule

D.

Case escalation rule

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Question # 21

Cloud Kicks (CK) stores information about specific customers in Contacts and information about shoes and accessories in a custom Merchandise object.

What should the CK administrator use to represent that Contact can be interested in multiple pieces of Merchandies?

A.

Hierarchy column

B.

Lookup filter

C.

Formula field

D.

Junction object

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Question # 22

Universal Container wants to prevent its service team from accessing deal records. While

service users are unable to access deal list views; they are able to find the deal records via a search.

What options should the administrator adjust to fully restrict access?

A.

Record setting and search index

B.

Permissions and tab visibility

C.

App permissions and search terms

D.

Page layouts and field- level security

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Question # 23

The VP of Sales at Cloud Kicks is receiving an error message that prevents them form saving an

Opportunity. The administrator attempted the same edit without receiving an error.

How can the administrator validate the error the user is receiving?

A.

Edit the page layout.

B.

View the setup audit trail.

C.

Log in as the user

D.

Review the sharing model

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Question # 24

An administrator is building a Lightning app and sees a message that a My Domain must be set up first.

What should the administrator take into consideration when enabling My Domain?

A.

Single sign-on must be disabled prior to implementing My Domain.

B.

The login for all internal and external users changes to the My Domain login

C.

A deployed My Domain is irreversible and renaming is unavailable.

D.

The URL instance for a My Domain stays the same for every release

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Question # 25

Which two capabilities are considerations when marking a field as required in Object Manager?

Choose 2 answers

A.

The field is not required to save records via the API on that object.

B.

The field is universally required to save a record on that object.

C.

The field is added to every page layout on that object.

D.

The field is optional when saving records via web-to-lead and web-to-case

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Question # 26

Aw computing wants to prevent user from updating the Account Annual Revenue field to be

a negative value or an amount more than $100 billion.

How should an administrator accomplish this request?

A.

Create a validation rule that displays an error if Account revenue is below 0 or greater than 100

billion.

B.

Build a scheduled report displaying Account with Account revenue that is negative or greater

than 100 billion.

C.

Make the Account Revenue field required on the page layout.

D.

Enable the Account Revenue limits in setup, with 0 as minimum and 100 billion as maximum

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Question # 27

The Marketing team at Cloud Kicks uses campaigns to generate product interest. They want custom picklist values for the campaign member Status field for each campaign they run, currently, they ask the administrator to add or delete values, but this is very time consuming.

Which two user permission should allow the Marketing team to customize the campaign member status picklist values themselves?

Choose 2 answers

A.

Create and Edit for Campaign Member

B.

Marketing user feature license

C.

Customize Application permission

D.

Edit permission for campaigns

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Question # 28

Support reps at Cloud Kicks (CK) are reporting that when they try to close a case, the Closed option in the Case Status picklist is missing. CK has asked the administrator to find a solution.

Why are the support reps unable to see the Closed option in the specified piclist?

A.

The Case record type is missing Closed as a picklist value.

B.

The Close Case page layout must be used to close a case.

C.

The Show Closed Statuses m Case Status Field checkbox is set to the default.

D.

The Support Process being used omits Closed as a status choice.

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Question # 29

Cloud kicks want to give credit to Opportunity team members based on the level of effort

contributed by each person toward each deal.

What feature should the administrator use to meet this requirement?

A.

Stages

B.

Splits

C.

Queues

D.

List Views

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Question # 30

Cloud Kicks has decided to delete a custom field.

What will happen to the data in the field when it is deleted?

A.

The data in the field is stored for 20 days.

B.

The data is permanently deleted.

C.

The data associated with the field is required.

D.

The data is restorable from the recycle bin.

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Question # 31

What data loss considerations should an administrator keep in mind when changing a custom field type from Text to Picklist?

Choose 2 answers

A.

There will be no data loss with use of a global value set.

B.

Assignment and escalation rules may be affected.

C.

Auto updates will be made to Visualforce references to prevent data loss.

D.

Any list view based on the custom field is deleted.

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Question # 32

Sales Users at Cloud Kicks are requesting that the data in the industry field on the Account object

displays on the Opportunity page layout.

Which type of the field should an administrator create to accomplish this?

A.

Custom Account Field

B.

Standard Account Field.

C.

Cross Object Formula Field

D.

Master detail relationship Field

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Question # 33

An administrator has been asked to change the data type of an auto number to text field.

What should the administrator be aware of before changing the field?

A.

Existing field values will remain unchanged.

B.

Existing field values will be Converted.

C.

Existing field values will be deleted.

D.

Existing auto number field to Text is prevented.

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Question # 34

Sales managers would like to know what could be implemented to surface important values based on the stage of the opportunity.

Which tool should an administrator use to meet this requirement?

A.

Opportunity Processes

B.

Dynamic Forms

C.

Path Key fields

D.

Workflow Rules

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Question # 35

Ursa Solar Major is evaluating Salesforce for its service team and would like to know what objects

were available out of the box.

Which three of the standard objects are available to an administrator considering a support use case?

Choose 3 answers

A.

Contract

B.

Case

C.

Ticket

D.

Request

E.

Account

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Question # 36

Cloud Kicks wants a reports to categorize accounts into small, medium, and large based on the

dollar value found in the Contract Value Field.

What feature should an administrator use to meet this request?

A.

Detail Column

B.

Bucket Column

C.

Group Rows

D.

Filter Logic

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Question # 37

Cloud Kicks has a team of product owners that need a space to share feedback and ideas with

just the product team.

How should the administrator leverage Salesforce to help the team collaborate?

A.

Use Quick Actions to log communication.

B.

Configure a Chatter Public Group.

C.

Create a Chatter Private Group.

D.

Add Activity History to document tasks.

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Question # 38

Cloud kicks intends to protect with backups by using the data by using the data export

Service.

Which two considerations should the administrator remember when Scheduling the export?

Choose 2 Answers.

A.

Metadata Backups are limited a sandbox refresh intervals.

B.

Data Backups are limited to weekly or monthly intervals.

C.

Data export service should be run from a sandbox.

D.

Metadata backups must be run via a separate process.

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Question # 39

The administrator at Clod Kicks updated the custom object Event to include a lookup field to the

primary contact for the event. When running an event report, They want to reference fields from the

associated contact record.

What should the administrator do to pull contact fields into the Custom report?

A.

Configure formula fields on event to populate contact information

B.

Edit the custom Event report type and add fields related via lookup.

C.

Create a new report type with event as the primary object and Contact as a related object.

D.

Use a dashboard with filters to show Event and Contact data as requested.

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Question # 40

Users at Cloud Kicks are reporting different options when uploading a custom picklist on the

Opportunity object based on the kind of opportunity.

Where Should an administrator update the option in the picklist?

A.

Fields and relationships

B.

Related lookup filters

C.

Record Type

D.

Picklist value sets

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Question # 41

Sales reps at Northern Trail Outfitters have asked for a way to change the Probability field value

of their Opportunities.

What should an administrator suggest to meet this request?

A.

Define a new Stage picklist value.

B.

Create a custom field on Opportunity.

C.

Configure Forecasting support.

D.

Make the field editable on page layouts

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Question # 42

Which two solutions could an administrator find on the AppExchange to enhance their

organization?

Choose 2 answers

A.

Communities

B.

Consultants

C.

Components

D.

Customers

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Question # 43

An administrator at Universal Containers is reviewing current security settings in the company's

Salesforce org.

What Should the administrator do to prevent unauthorized access to Salesforce?

A.

Disable TLS requirements for sessions.

B.

Enable multi factor authentication

C.

Customize organization wide default

D.

Enable caching and autocomplete on login page

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Question # 44

The standard Lead Rating field has picklist values of Hot, Warm, and Cold. A list of new leads was importance without errors even though several records had the value of Unrated in the Rating field.

How were these records added without error?

A.

The Restricted picklist checkbox was unchecked.

B.

Field-level security was set to Visible for all profiles.

C.

A global picklist value set was used to populate the picklist.

D.

The Add to All Record Types checkbox was selected.

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Question # 45

Cloud Kicks wants users to only be able to choose Opportunity stage closed won if the Lead

source has been selected.

How should the administrator accomplish this goal?

A.

Make Lead Source a dependent picklist to the Opportunity stage field.

B.

Configure a validation rule requiring Lead Source when the stage is set to closed won.

C.

Change the Opportunity stage field to read only on the page layout.

D.

Modify the Opportunity stage a dependent picklist to the Lead source field.

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Question # 46

Ursa Major Solar wants its sales reps to be aware when they are speaking with high-profile customers.

Which two options should be added to the Lightning record pages to achieve this?

Choose 2 answers

A.

Custom Component

B.

Highlight Panel

C.

Action and Recommendations

D.

Component Visibility Filter

E.

Rich Text Area

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Question # 47

The administrator are Cloud Kicks created a new field for tracking returns on their new cloud shoe. A

user has submitted case to the administrator indication that the new field is unavailable.

Which two steps should an administrator do to troubleshoot this issue?

Choose 2 answers

A.

Ensure that the page layout for the user's profile has been updated.

B.

Run the setup audit trail for the organization.

C.

Update the organization wide default for the object.

D.

Review the field level security of the field for the user profile

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Question # 48

The sales team at Ursa Major Solar has asked the administrator to automate an outbound

message.

What should the administrator utilize to satisfy the request?

A.

Process builder

B.

Task assignment

C.

Workflow rule

D.

Flow builder

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Question # 49

A sales rep at Ursa Major Solar has launched a series of networking events. They are hosting

one event per month and want to be able to report on campaign ROI by month and series.

How should the administrator set up the Campaign to simplify reporting?

A.

Add different record types for the monthly event types.

B.

Create individual Campaigns that all have the same name.

C.

Configure campaign Member Statuses to record which event members attended.

D.

Use Campaign Hierarchy where the monthly events roll up to a parent Campaign

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Question # 50

The administrator has been asked to automate a simple field update on the account. When a

support agent changes the status of the account to ‘Audited’, they would like the system to

automatically update the Audited date field on the account with today’s date.

Which tool should the administrator use to complete this automation?

A.

Approval process

B.

Formula Field

C.

Flow Builder

D.

Validation Rule

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Question # 51

Northern Trail Outfitters wants to track ROI for contacts that are key stakeholders for opportunities.

The VP of Sales requested that this information be accessible on the opportunity and available for

reporting.

Which two options should the administrator configure to meet these requirements?

Choose 2 answers

A.

Customize Campaign Member Role.

B.

Add the Campaign Member related list to the Opportunity page layout.

C.

Customize Campaign Role.

D.

Customize Opportunity Contact Role.

E.

Add the Opportunity Contact Role related list to the Opportunity page layout.

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Question # 52

An administrator at Universal Containers has been asked to prevent users from accessing

Salesforce from outside of their network.

What are two considerations for this configuration?

Choose 2 answers

A.

IP address restrictions are set on the profile or globally for the org.

B.

Users can change their password to avoid login IP restrictions.

C.

Enforce Login IP Ranges on Every Request must be selected to enforce IP restrictions.

D.

Single sign-on will allow users to log in from anywhere.

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Question # 53

An administrator at Universal Container needs an automated way to delete records based on

field values.

What automated solution should the administrator use?

A.

Workflow

B.

Process Builder

C.

Flow Builder

D.

Automation Studio

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Question # 54

The administrator at AW Consulting has created a custom picklist field. Business users have requested that it be a text field. The administrator attempts to change the field type but, is unable to because it is referenced by other functionalities.

Which functionality is preventing the field type from being changed?

A.

Formula fields

B.

Record types

C.

Visualforce

D.

Javascript

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Question # 55

Cloud Kicks (CK) is partnering with a used shoe store and second-hand bicycle emporium. CK

has an automated business process it wants to run once a week to count the number of open cases related to an account.

How should the administrator recommend automating this business process?

A.

Create a workflow rule with an outbound message.

B.

Set up a scheduled process in Process Builder.

C.

Configure a scheduled flow in flow Builder.

D.

Use a process to update the account when it is edited

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Question # 56

Sales reps at Ursa Major Solar are having difficulty managing deals. The leadership team has asked administrator to help sales reps prioritize and close more deals.

the administrator configure to help with these issues?

A.

Einstein Activity Capture

B.

Einstein Opportunity Scoring

C.

Einstein Search Personalization Einstein Lead Scoring

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Question # 57

An administrator has reviewed an upcoming critical update.

How should the administrator proceed with activation of the critical update?

A.

Activate the critical update in a sandbox.

B.

Allow the critical update to auto-activate.

C.

Activate the critical update in production.

D.

Allow the critical update to auto-activate in a sandbox.

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Question # 58

The support manager at Cloud Kicks wants to respond to customers as quickly as possible. They

have requested that the response include the top five troubleshooting tips that could help solve the

customer’s issue.

What should the administrator suggest to meet these requirement?

A.

Auto-Response Rules

B.

Email Alerts

C.

Knowledge Articles

D.

Assignment Rules

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Question # 59

Cloud Kicks has a Customer success agent going on leave and needs to change ownership on multiple

cases.

Which two users are able to fulfill this request?

Choose 2 answers

A.

A user with Read Permission on account.

B.

A user with manager role above the agent.

C.

A user with the System Administrator profile.

D.

A user with the Manage Cases Permission

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Question # 60

Cloud Kicks needs to change the owner of a case when it has been open for more than 7 days.

How should the administrator complete this requirement?

A.

Auto - Response Rules

B.

Validation Rule

C.

Escalation Rule

D.

Assignment Rule

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Question # 61

Dream house realty needs to use consistent picklist values in the category field on accounts

and cases, with values respective to record types.

Choose 2 options

A.

Multi-select picklist

B.

Dependent picklist

C.

Global picklist

D.

Custom picklist

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Question # 62

The Sales manager at DreamHouse Realty wants the sales users to have a quick way to view and edit the Opportunities in their pipeline expected to close in the next 90 days.

What should an administrator do to accomplish this request?

A.

Create a custom report and schedule the sales users to receive it each day as a reminder to update their opportunities.

B.

Enable Sales Console and show users how to open a tab for each opportunity in the pipeline that

meets the requirements.

C.

Create a list view on the Opportunity object and recommend users switch the view to Kanban to edit by drag and drop.

D.

Make a new Sales dashboard and add a component that shows all opportunities that meet the criteria.

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Question # 63

Northern Trail Outfitters wants to initiate expense reports from Salesforce to the external HR

system. This process needs to be reviewed by managers and directors.

Which two tools should and administrator configure?

Choose 2 answers

A.

Quick Action

B.

Outbound Message

C.

Approval Process

D.

Email Alert Action

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Question # 64

Cloud Kicks wants to try out an app from the AppExchange to ensure that the app meets its needs.

Which two options should the administrator suggest?

Choose two answers

A.

Test Drive in a production org.

B.

Download into a Trailhead Playground.

C.

Install in a sandbox.

D.

Check edition compatibility.

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Question # 65

Sales and Customer Care at Ursa Major Solar need to see different fields on the Case related list

from the Account record. Sales users want to see Case created date and status while Customer Care

would like to see owner, status, and contact.

What should the administrator use to achieve this?

A.

Related Lookup Filters

B.

Compact Layout Editor

C.

Page Layout editor

D.

Search Layout Editor

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Question # 66

The marketing team at Ursa Major Solar wants to send a personalized email whenever a lead fills out

the web-to-Lead form on their website. They want to send different Message based on the Lead

Industry Field Value.

What Should an administrator configure to meet this requirement?

A.

Use Validation rule to trigger workflow to email to Lead.

B.

Configure an auto response rule to email the lead.

C.

Add a public group and process builder to email the lead.

D.

Create an assignment rule to email the lead

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Question # 67

An administrator at Universal Containers needs a simple way to trigger an alert to the director of sales when opportunities reach an amount of $500,000.

What should the administrator configure to meet this requirement?

A.

Set up Big Deal Alerts for the amount.

B.

Enable Opportunity Update Reminders

C.

Opportunity warning in Kanban View.

D.

Key Deals component on the homepage

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Question # 68

AW Computing has added a new custom text field called Market Segment on the Lead object. When a Lead is converted, the new field is not getting copied to the Account record.

What should the administrator do to ensure the Market Segment field from a Lead is copied to the converted Account record in routine?

A.

Ensure the Market Segment field on the Lead is mapped to right field on Account.

B.

Ensure Account has a field that has the exact same name as the new Lead field.

C.

Write a Validation Rule to ensure the Account has a value in that field.

D.

Write a record-triggered flow to copy the custom field from Lead to Account.

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Question # 69

Cloud kicks has the organization-wide sharing default set to private on the shoe object. The

sales manager should be able to view a report containing shoe records for all of the sales reps on their

team.

Which 3 items should the administrator configure to provide appropriate access to the report?

Choose 3 answers

A.

Custom report type.

B.

Folder access

C.

Report subscription

D.

Field level security

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Question # 70

The events manager at dream house realty has a hot lead from a successful open house that

needs to become a contact with an associated opportunity.

How should this be accomplished from the campaign keeping the associated campaign member

history?

A.

Delete the lead and create a new contact and opportunity.

B.

Clone the lead and convert the cloned record to a contact.

C.

Convert the lead from the campaign member detail page.

D.

Add a contact from a campaign member detail page.

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Question # 71

AW Computing (AWC) occasionally works with independent contractors, who the company

stores as Contacts in Salesforce. Contractors often change agencies, and AWC wants to maintain the

historical accuracy of the record.

What should AWC use to track Contacts?

A.

Use a partner community to track the Contacts.

B.

Create a new Contact record for each agency.

C.

Create a Junction object to track many-to-many relationship.

D.

Enable Contacts to multiple Accounts.

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Question # 72

Cloud Kicks (CK) captures whether an opportunity should be reviewed by someone in product engineering with a checkbox field called Needs Review. CK also has a picklist field on the opportunity for Product Type. When a sales rep saves an opportunity, they need to select the Product Type or check the Needs Review box.

What should an administrator use to accomplish this?

A.

Before Save flow

B.

Validation rule

C.

Workflow rule

D.

Required fields

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Question # 73

Clod Kicks has the organization wide defaults for Opportunity set to private.

which two features should the administrator use to open up access to Opportunity records for sales

users working on collaborative deals?

Choose 2 answers

A.

Sharing set

B.

Role hierarchy

C.

Profiles

D.

Sharing rules

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Question # 74

Universal container has a contact Lightning record Page with a component that shows

LinkedIn data. The sales team would like to only show this component to sales users when they are on

their mobile phones.

Choose 2 Answers.

A.

Filter the component visibility with User > Profile > name = sales User.

B.

Filter the component visibility with Form Factor = phone

C.

Filter the component visibility with view = Mobile/Tablet.

D.

Filter the component visibility with User > Role > Name = Sales User.

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