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Service-Cloud-Consultant Questions and Answers

Question # 1

The support manager at Universal Containers wants to improve visibility to cases across the organization and has decided that product managers should be more involved in the case management process. The support manager has created predefined case teams for each product and trained support agents to add the appropriate case team to each case.

Which solution allows product managers to quickly see and review the cases that are created for their products?

A.

Configure a Case list view filtered by My Cases.

B.

Configure a Case related list on the Product page layout.

C.

Configure a Case list view filtered by My Case Teams.

Question # 2

Universal Containers (UC) is configuring a self-service page for customers to find Knowledge

articles and create cases. UC has recently requested that an Einstein Bot be placed on the page, but

wants to ensure that the bot only directs cases to live agents during normal business hours and

observes holidays.

How should a consultant meet this requirement?

A.

Configure the Einstein Bot to direct customers to an agent except for designated holidays and instruct Omni-Channel agents to sign off at the end of business

B.

Configure the Einstein Bot with a default message when customers log a case letting them know they should expect a delayed response outside of business hours. hours or on holidays.

C.

Configure the Einstein Bot with an Action that queries for the Default Business Hours and active Holiday records and directs the customer to a case form when agents are unavailable.

Question # 3

Universal Containers has a case handling process that requires each case to go through a

series of steps within a specified amount of time from case submission to case closure.

Which solution should a consultant recommend to meet these requirements?

A.

Define entitlements and milestones.

B.

Enable and configure Omni-Channel routing.

C.

Implement Lightning flow with time-based actions.

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Salesforce Service-Cloud-Consultant Exam Dumps FAQs

The Salesforce Certified Service cloud consultant (SU24) exam consists of 60 multiple-choice/multiple-select questions. You have 105 minutes to complete the exam, and the passing score is 67%.
Yes, you need to have the Salesforce Administrator credential before you can take the Salesforce Certified Service cloud consultant (SU24) exam.
For successful exam preparation, its advisable to thoroughly study the Salesforce Service Cloud topics, practice using Myexamcollection's Service-Cloud-Consultant study materials, and take timed Service-Cloud-Consultant practice tests to improve your speed and accuracy on exam day.

The Salesforce Service-Cloud-Consultant and ADX261 certifications serve different purposes and target different audiences within the Salesforce ecosystem. Here’s a breakdown of their key differences:

  • Salesforce Service-Cloud-Consultant Certification: The Salesforce Service-Cloud-Consultant Exam is designed for consultants who can design and implement scalable Service Cloud solutions that meet customer business requirements. It focuses on the ability to create maintainable and efficient solutions that contribute to long-term customer success.
  • Salesforce ADX261 Certification: The Salesforce ADX261 Exam designed for Salesforce Administrators responsible for configuring, managing, and maintaining Service Cloud. It focuses on the practical aspects of administering Service Cloud solutions to meet organizational support needs and improve customer satisfaction.
Myexamcollection offers comprehensive Service-Cloud-Consultant exam dumps, a detailed Service-Cloud-Consultant study guide materials to help candidates prepare Salesforce Certified Service cloud consultant (SU24) exam effectively.
Myexamcollection updates its Service-Cloud-Consultant exam dumps regularly to reflect the latest changes in the exam content and ensure that all materials align with Salesforces most recent guidelines and question structures.
Yes, Myexamcollection provides the Service-Cloud-Consultant exam questions and answers in a downloadable PDF format. This allows you to study offline at your convenience and access the material on multiple devices.
After purchasing the Service-Cloud-Consultant study guide from Myexamcollection, you will receive immediate access to the material, which can be downloaded from your account. Youll also receive an email with the download link and access instructions.
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Yes, Myexamcollections Service-Cloud-Consultant dumps are available in multiple formats, including PDF, making them accessible on various devices like smartphones, tablets, and computers for flexible studying.
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