EXIN SIAM Professional Exam
Last Update: 07-Sep-2024
Questions: 56 Answers With Expert Explanation
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EXIN SIAM Professional Exam
Last Update: 07-Sep-2024
Questions: 56 Answers With Expert Explanation
Buy Now
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ZYX decided to use a phased approach for implementation SIAMRUS was appointed as the service integrator and is now live
The next phase is to replace the services currently provided by OUTSCO with services provided by ZYXS, ZYXD, FIELDSCO and NETSCO. This is expected to be completed in 2 months OUTSCO has established a small transition team to assist with the service transfer
Over the past 4 months the performance of the OUTSCO service desk has deteriorated, with 50% of calls to the service desk exceeding the call answer time service level OUTSCO has admitted that this is due to reduced numbers of staff on their service desk
What is the best approach to address the service level failures?
A consequence of ZYX’s SIAM transition is that the small IT team of 5 staff within ZYXUK, who currently develop and support small stand-alone applications, are being displaced, with their roles outsourced to a new external service provider. This external service provider will provide a standardized approach to the development and B support of bespoke applications across all of the ZYX organizations It is hoped that this will allow similar requirements from different ZYX organizations to be identified a more manner
The impacted staff is expected to be reluctant to transfer to the new service provider, who is based outside of the UK and has a very different organizational culture B I he project team is concerned that these staff members may either be reluctant to pass on their knowledge of the existing applications, or may leave before knowledge transfer can take place
What would be the most effective strategy for handling this risk?
ZYX has decided on their SIAM strategy and appointed SIAMRUS as the service integrator.
The decision has been made to consolidate services into four service groups (in order of proportion of the services)
-OUTSCO: service desk, desktop and laptop support services, networking, infrastructure support
-ZYXS bespoke application support and development
-ZYXD data centers and hosting
-BANKSCO: BCT and BNK application support
Services from all other current service providers will be transitioned into these service groups as their contracts expire
After the service integrator has been onboarded, which of the providers should be onboarded as the first priority?
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