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Microsoft MB-230 Exam Dumps - Actual Questions Answers

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MB-230 Questions and Answers

Question # 1

You need to configure the SMS workstream.

What should you use?

A.

the existing fallback queue

B.

the work distribution mode set to push

C.

a new fallback queue

D.

the work distribution mode set to pull

Question # 2

You need to implement a solution to provide the technician's utilization.

Which solution should you use?

A.

Create multiple schedule board tabs.

B.

Use custom web resources.

C.

Change the board view settings.

D.

Use default schedule board with filters.

Question # 3

You need to assign the minimum required security roles to a bot for the customer service supervisor. Which security roles should you use?

A.

Omnichannel supervisor and customer service manager

B.

Omnichannel supervisor and customer service representative

C.

Omnichannel agent and customer service representative

D.

Omnichannel agent and Omnichannel supervisor

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The followings list Microsoft Related in MyExamCollection, If you have other Microsoft certifications you want added please contact us.

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