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72301X Avaya Aura Communication Applications Support Certified Exam Question and Answers

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Question # 4

Which two trace tools are available for Session Manager? (Choose two.)

A.

theCallTracecommand on the Session Manager Command Line Interface

B.

thetraceSMcommand on the Session Manager Command Line Interface

C.

Trace Viewer in the System Manager GUI

D.

theList tracecommand on the Session Manager Command Line Interface

E.

Pcap

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Question # 5

How can you enable all levels of the log, including debug, to be dumped into the ps.log file?

A.

Web browse to Avaya Aura® System Manager (SMGR), navigate to Services > Events > Logs > Log

Settings, then enter PresenceServices into the Logger filed, and enter ALL into Log Level.

B.

Use SSH to the PresenceServices Avaya Breezeâ„¢ node and execute thece dlogon

PresenceServicescommand.

C.

Use SSH to the PresenceServices Avaya Breezeâ„¢ node and execute theedp dlogon allcommand.

D.

Use SSH to Avaya Aura® System Manager (SMGR) and execute theedp dlogon allcommand.

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Question # 6

After completing Discipline 4, Determining Root Cause, of the 8D Troubleshooting Methodology, what is the next discipline to be completed?

A.

Discipline 5 – Implement a Work-around

B.

Discipline 5 – Implement Corrective Actions

C.

Discipline 5 – Choose Corrective Actions

D.

Discipline 5 – Prevent Recurrences

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Question # 7

After a new implementation the customer began to experience dropped calls and an ‘all lines busy’ error

condition. The carrier confirmed their service was operational and all lines tested came back good. After

contacting Avaya, support confirmed there were more calls being presented than the telephone switch could handle.

Which pre-implementation step was omitted?

A.

properly sizing trunk capacity

B.

interoperability testing

C.

upgrading the circuits

D.

correct licensing specifications

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Question # 8

In which way can you check the version of Presence Services snap-in installed on the Avaya Breeze â„¢

platform?

A.

Use puTTY SSH to the Avaya Breeze â„¢ platform, login as cust, then execute the swversion command.

B.

Use Avaya Aura ® System Manager and navigate to Elements > Breeze > Server Administration, and read the version displayed.

C.

Use Avaya Aura ® System Manager and navigate to Elements > Breeze > Service Management >

Services, and read the version displayed.

D.

Use puTTY SSH to the Avaya Breeze™ platform, login as cust, then execute the swversion –

PresenceServices command.

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Question # 9

Refer to the exhibit.

Avaya Tier 3 support receives a case escalated by Tier 2 where the customer cannot receive incoming calls, but can make calls out successfully. The trace shows that the incoming calls arrive at the Avaya Session Border Controller for Enterprise (SBCE) but fail to get routed into the customer enterprise network.

Based on this information, what is and is not working?

A.

The local area network, Avaya Aura® Communication Manager, and Avaya Aura® Session Manager are working. SBCE is partially working, but routing may be incorrect.

B.

The local area network, Avaya Aura® Communication Manager, and Avaya Aura® Session Manager are working. The public network is not working.

C.

The local area network, Avaya Aura® Communication Manager, and Avaya Aura® Session Manager are working. SBCE is not working.

D.

The local area network and Avaya Aura® Session Manager are working. Avaya Aura® Communication

Manager is not working.

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Question # 10

Refer to the exhibit.

In the Cluster Administration screen of a PresenceServices cluster, when you try to change the cluster state to Accept New Service, you receive the error:

Servers that are not in License Restricted mode assigned to the cluster are below the Minimum number of required servers.

You check that a server has been administered under Engagement Development Platform > Server Administration which shows green check under License Mode, and a System State of Denying.

Which action needs to be taken to solve this problem?

A.

Edit the Cluster, access the Servers tab, and assign the server to the cluster; then set the cluster to Accept New Service.

B.

Under Engagement Development Platform > Server Administration, select the server and change the

System State to Accept New Service, then return to the Cluster Administration screen and set the cluster to Accept New Service.

C.

Obtain and install an Avaya Breezeâ„¢ license on webLM with more instances of Avaya Breezeâ„¢ nodes.

D.

Edit the cluster to change the cluster profile from Core Platform to General Purpose.

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Question # 11

What are two ways to verify that STUN/TURN messages are being received from web browser at the Avaya Session Border Controller for Enterprise (SBCE)? (Choose two.)

A.

Enable traceFW with the STUN/TURN option enabled.

B.

Enable traceSBC with the STUN/TURN option enabled.

C.

Enable traceHTTP with the STUN/TURN option enabled.

D.

Enable debug logging on SBCE and look in ipcs.log.

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Question # 12

A customer reports that Instant Messaging (IM) and Presence are not working for one or two users.

Where would you go to check that IM and Presence have been enabled for the affected users?

A.

Use Avaya Aura® System Manager (SMGR) web GUI to access the Engagement Development Platform >

Service Management click on List Presence Users.

B.

Use System Manager (SMGR) web GUI to access User > Users Management > Manage Users >

Communication Profile. Ensure that the presence profile is enables and that the right presence server is

selected.

C.

Use SSH to Avaya Breeze ™and run “display user xxxx” where xxxx is the station number.

D.

Use Avaya Aura® System Manager (SMGR) web GUI to access User Management > Manage Users >

More Actions > Presence Users. Ensure that the presence profile is enables and that the right presence

server is selected.

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Question # 13

Considering the message flow to an Avaya Aura® Contact Center (AACC) agent, which statement about the

media path from the incoming caller is true?

A.

It is not anchored on the Avaya Aura® Media Server.

B.

It is anchored on the Avaya Aura® Media Server if using SIP agent.

C.

It is anchored on the Avaya Aura® Media Server until the agent answers the call.

D.

It is anchored on the Avaya Aura® Media Server for the duration of the call.

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Question # 14

On the Avaya Session Border Controller for Enterprise (SBCE), which tool would you use to view WebRTC messages coming through SBCE?

A.

webrtctrace on

B.

traceWEBRTC

C.

traceHTTP

D.

traceSBC

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