Weekend Sale - Limited Time 70% Discount Offer - Ends in 0d 00h 00m 00s - Coupon code: mxmas70

Home > CompTIA > A+ > 220-1101

220-1101 CompTIA A+ Certification Exam: Core 1 Question and Answers

Question # 4

A field technician has been dispatched to a site with an internet outage. Upon arriving, the technician discovers that the POTS lines are not working as well. Which of the following technologies is the site MOST likely using?

A.

Fiber

B.

Cable

C.

DSL

D.

Satellite

Full Access
Question # 5

A user reports that a PC occasionally fails to boot. The user reboots the PC, but the performance is degrading. The technician hears a strange, repetitive, ticking noise coming from the PC. Which of the following should the technician do first?

A.

Try to extract data.

B.

Reseat the RAM modules.

C.

Inspect the fan.

D.

Check the CD tray.

Full Access
Question # 6

Vertical streaks are appearing on the output of a laser printer. Which of the following items is the MOST likely cause?

A.

Roller

B.

Drum

C.

Transfer belt

D.

Ribbon

Full Access
Question # 7

A technician is inspecting a projector that is displaying fuzzy images. Which of the following actions would provide the BEST solution?

A.

Adjusting the lens

B.

Changing the filter

C.

Replacing the video cable

D.

Reseating the lamp

Full Access
Question # 8

Which of the following is the SAFEST way to replace RAM on a server that has a redundant power supply?

A.

Unplug one power cable.

B.

Verify the RAM temperature.

C.

Utilize a grounding strap.

D.

Replace the RAM while the server is running.

Full Access
Question # 9

A technician powers on a PC and its monitor and sees the following error message:

No input signal detected

The display lights on the computer are on. Which of the following is a possible solution?

A.

Changing the BIOS settings

B.

Changing the connector setting on the monitor

C.

Checking the power plug on the monitor

D.

Checking the power plug on the PC

Full Access
Question # 10

An engineer is experiencing unexpected reboots on a graphics workstation when rendering complex 3-D models. The workstation is configured with a 115V power supply that is rated at 200W and connected to a UPS. The central processing unit contains 16 hyperthreaded cores, and a discrete graphics solution utilizing an 8-pin power connector is installed in a PCI Express x16 slot. Which of the following indicates where the technician should begin troubleshooting?

A.

The UPS, as 115V is insufficient for the configuration and should be increased to 220V

B.

The power supply, as 200W is insufficient when the GPU is heavily tasked

C.

The graphics card, as it is the component that triggers the unexpected reboots

D.

The motherboard, as only standard PCI slots should be used for high-end graphics cards, not PCI Express slots

Full Access
Question # 11

An online retailer would like to add capacity to support increased sales. Additional servers have been installed. Which of the following should be used to ensure each new server is being properly utilized?

A.

Virtualization

B.

Clustering

C.

Load balancer

D.

Round-robin DNS

Full Access
Question # 12

Which of the following display types is available for laptops?

A.

OLED

B.

CRT

C.

DLP

D.

Plasma

Full Access
Question # 13

A technician logs on to a PC and inserts an encrypted USB drive. When opening File Explorer, the technician cannot see the USB drive. Which of the following tools should the technician use to see all drives?

A.

DiskPart

B.

Diskmgmt

C.

Disk Cleanup

D.

BitLocker

Full Access
Question # 14

A developer is requesting permission to utilize client-side visualization. The developer would like to write code in a setting isolated from other infrastructure to avoid negative impacts of experimental code. Which of the following provides the BEST solution for the developer?

A.

Cross-platform functionality

B.

Software compatibility

C.

Test case development

D.

Sandbox environment

Full Access
Question # 15

A startup company is outgrowing its current office space and is requiring employees to work remotely. The company must comply with government-enforced requirements to safeguard all aspects of data, so the IT department plans to maintain complete control over users' operating systems. Which of the following should the IT department implement?

A.

VDI

B.

laaS

C.

VPN

D.

SaaS

Full Access
Question # 16

Which of the following commonly uses NFC?

A.

Contactless payments

B.

loT devices

C.

Inventory tracking

D.

Tethering

Full Access
Question # 17

A user's computer is not receiving a network connection. The technician confirms that the connection seems to be down and looks for the user's port on the patch panel. The port and patch panel are not labeled. Which of the following network tools should the technician use to identify the port?

A.

Network tap

B.

Punchdown tool

C.

Toner probe

D.

Crimper

Full Access
Question # 18

A technician goes to a classroom to troubleshoot a projector that occasionally powers off. The technician recreates the issue and notices the projector will not power back on until approximately 15 minutes have passed. After 15 minutes of being powered on. the projector shuts off again. Which of the following should the technician perform NEXT to resolve the issue?

A.

Clean the filter.

B.

Adjust the standby timeout.

C.

Check the power cable connection.

D.

Replace the bulb.

Full Access
Question # 19

A user visits the desk to report that a smartphone takes more than a day to fully charge. The user has already tested multiple wall outlets and swapped the charging cable, but the results are the same. Which of the following should the technician do FIRST?

A.

Verify the power rating of the charger.

B.

Ensure all unnecessary connectivity features are disabled.

C.

Check that all missing smartphone OS updates are applied.

D.

Complete a factory reset of the phone

Full Access
Question # 20

Which of the following network devices is used to separate broadcast domains?

A.

Switch

B.

Wireless access point

C.

Router

D.

Hub

Full Access
Question # 21

A technician wants to deploy a .msi package to a corporate network. The technician needs to verify the application deployment will not affect other legacy applications on the end users' computers. Which of the following would the technician consider the most appropriate for this situation?

A.

Virtual network

B.

Application virtualization

C.

Cross-platform virtualization

D.

Virtual sandbox

E.

Virtual desktop

Full Access
Question # 22

A user in a medical office contacts a technician regarding a printer that is used to print A4-sized labels. After the labels are printed, they mistakenly contain white space in the middle of the page. Which of the following would MOST likely be the cause?

A.

Contaminated fuser

B.

Worn rollers

C.

A misfeed

D.

Page orientation

Full Access
Question # 23

A user, who is attempting to give a presentation via a projector in a conference room, reports the projector has video but no audio. Which of the following will MOST likely resolve the issue?

A.

Changing the input on the projector to VGA

B.

Changing the output on the PC to DVI

C.

Modifying the projector's refresh rate

D.

Utilizing an HDMI connection

Full Access
Question # 24

Which of the following would be BEST reason to use a virtual machine as a sandbox?

A.

To test new software in a safe environment

B.

To increase the efficient use of computing resources

C.

To run multiple machines on the same hardware

D.

To have dedicated hardware for a single system

Full Access
Question # 25

Which of the following should the label on a network jack faceplate refer to?

A.

MAC address

B.

Patch panel port

C.

Switch port in use

D.

VLAN identification

Full Access
Question # 26

A technician needs to fix a Cat 5 cable issue. The cable, which is connected to a network jack, fails when it is moved around. Which of the following items must the technician use to fix the issue? (Select TWO).

A.

Scissors

B.

Network tap

C.

Magnetized screwdriver

D.

Tone generator

E.

RJ45 connector

F.

Crimper

Full Access
Question # 27

In which of the following places is a laptop's wireless antenna MOST likely located?

A.

Near the network interface card

B.

Underneath the battery

C.

Integrated into the motherboard

D.

In the bezel of the lid

Full Access
Question # 28

A cloud engineer, who is designing a cloud architecture, needs to ensure the solution is able to immediately fail over to another region in case of an outage and also scale up in the event of high utilization. Which of the following should the engineer Implement? (Select two).

A.

High availability

B.

Elasticity

C.

Cold storage

D.

Machine learning

E.

Metered utilization

F.

Virtualization

Full Access
Question # 29

A home user has purchased a subscription for a service that blocks malicious sites by preventing them from resolving correctly. Which of the following settings MOST likely needs to be changed on the user's router to enable this functionally?

A.

DNS server

B.

Port forwarding

C.

Perimeter network

D.

Universal PnP

E.

DHCP server

Full Access
Question # 30

A user working in the field reported the GPS stopped working on a phone. The user’s older, in-car GPS continued to function. Later, the user reported that the phone’s GPS started working again. Which of the following MOST likely caused the phone’s GPS to fail?

A.

The cell phone was in conservation mode

B.

The cell phone had lost service to the earner

C.

The eel phone received a firmware update

D.

The cell phone had overheated

Full Access
Question # 31

Which of the following should the data center hardware technician implement to ensure maximum uptime for customers' virtual machines?

A.

Line conditioner

B.

AC voltage regulator

C.

Uninterruptible power supply

D.

Cloud storage backup

Full Access
Question # 32

A technician needs to figure out why a laser printer is intermittently not feeding paper to print. The technician verifies the issue by running several copy-and-print tests. Which of the following should the technician do next?

A.

Update the printer drivers.

B.

Select the correct paper size.

C.

Clean the pickup rollers.

D.

Replace the toner cartridge.

Full Access
Question # 33

A technician needs to upgrade the power supply of a workstation that contains a high-end graphics card, 16 hyperthreaded cores, and multiple hard drives. Which of the following should the technician use to determine the appropriate power supply for the workstation?

A.

The manufacturer's specifications for the components

B.

The wattage of the current power supply

C.

The wattage of the motherboard

D.

The capacity of the hard drives

E.

The number of hyperthreaded cores

Full Access
Question # 34

A technician needs to recommend an internet connection for a customer who travels around the world and wants to have connectivity while visiting remote camping locations. Some of the locations the customer visits have limited or unreliable cellular service. Which of the following connection types should the technician recommend?

A.

Satellite

B.

DSL

C.

Fiber

D.

Hotspot

Full Access
Question # 35

Which of the following is a valid use for PaaS?

A.

Off-site backups

B.

An application development environment

C.

A virtual server installation and configuration model

D.

A web application for asset management

Full Access
Question # 36

A system administrator has been tasked with allowing SMTP traffic through the system’s host-based firewall. Which of the following ports should the administrator enabled?

A.

23

B.

25

C.

80

D.

161

Full Access
Question # 37

A technician installed new firmware on the company's laser printers and has since been receiving multiple calls that information is garbled and looks like code. Only printers with the new firmware are having this issue. Which of the following steps should the technician complete NEXT?

A.

Change the language settings on the printers

B.

Reboot all the machines having the issues

C.

Reboot all the printers.

D.

Install an updated printer driver on the print server

Full Access
Question # 38

A user brings an older laptop to the help desk and reports issues with the keyboard. Upon inspection, the technician does not see any external damage but notices that many keystrokes da not register in a word processor. The laptop works fine when the technician tests it with an external keyboard. Which of the following actions would MOST likely resolve the issue?

A.

Disable the sticky keys feature.

B.

Clean the keyboard.

C.

Reset the BIOS settings to default.

D.

Charge the laptop.

Full Access
Question # 39

A user submits a help desk ticket regarding a smartphone that will no longer accept its charging cable. The assigned technician notices the phone does not have a protective case, and the user constantly transport the phone in a pocket. The technician attempts to use a secondary charger, but the cable falls out of the phone. Which of the following is the MOST likely cause of the issue?

A.

The phone requires a firmware update to address charging issues.

B.

The charge port contains foreign objects, such as lint.

C.

The phone’s battery has swelled, preventing the utilization of the charge port.

D.

The phone has experienced water damage, thus the battery is not charring.

Full Access
Question # 40

A technician is tasked with installing additional RAM in a desktop computer. Which of the following types of RAM is MOST likely to be used?

A.

SODIMM

B.

DDR3

C.

ECC

D.

VRAM

Full Access
Question # 41

A small office has a wireless network with several access points for roaming laptop use. Users occasionally report that the wireless connection drops or becomes very slow. Users have confirmed that this issue only happens when connected to the office wireless network. Which of the following would MOST likely be the cause?

A.

Hidden SSID

B.

Device interference

C.

Ethernet port flapping

D.

High ISP latency

Full Access
Question # 42

A customer is using a satellite internet connection that is experiencing slowness. A technician notices high latency while pinging, but the download test is performing perfectly with very good download speeds. Which of the following represents the NEXT action the technician should perform?

A.

Restart the modem and run an online internet connection and speed diagnostic tool.

B.

Guide the customer on how to upgrade the internet plan with the provider in order to improve latency.

C.

Explain to the customer this is not an issue; this situation is normal for this type of internet connection.

D.

Replace the modem because it is not working correctly based on the test result.

Full Access
Question # 43

A company wants to give third-party developers access to the corporate network through desktop environments that the company can control. Which of the following can BEST achieve these requirements?

A.

Sandbox

B.

VDI

C.

Private cloud

D.

Saas

Full Access
Question # 44

A company just bought a printer capable of automatically printing on both sides of the paper After installation, however, the technician can only print on both sides of the paper manually. Which of the following should the technician do to fix the issue?

A.

Install the most recent firmware upgrade available for the printer.

B.

Contact the vendor for a hardware replacement.

C.

Reinstall the printer software and drivers, and then restart the printer.

D.

Read the installation manual and configure duplex settings.

Full Access
Question # 45

A user on a SOHO network is unable to watch online videos, even at 240 pixels. The technician runs ipconfig from the user's computer and records the following:

The technician then connects a test laptop to the router via the user's Cat 5 cable and records the following information:

Which of the following is MOST likely causing the user's issue?

A.

Incorrect IP address

B.

Faulty NIC

C.

Misconfigured default gateway

D.

Bad network cable

Full Access
Question # 46

Which of the following describes the main difference between T568A and T568B cabling standards?

A.

The T568B data transfer rate is higher than T568A.

B.

The green and the orange cables are interchanged.

C.

T568A is used in blue cables, and T568B is used in green cables.

D.

The standards use different cable connectors.

Full Access
Question # 47

A colleague has a laptop that has been working as expected for several years wall outlet. The MOST likely component that needs to be replaced is the:

A.

power adapter.

B.

battery.

C.

system fan.

D.

hard drive.

Full Access
Question # 48

An end user reports that the time and date on a desktop resets after shutdown, and subsequently, the device reboots. The next day, the desktop does not load the OS and is stuck at a black screen with the following message:

Which of the following would be the BEST action to take next?

A.

Change the motherboard.

B.

Reseat the motherboard power connections.

C.

Replace the CMOS battery.

D.

Restore the BIOS to factory default settings.

Full Access
Question # 49

A technician is installing a storage solution for a computer that requires data redundancy with the fewest drives possible. Which of the following would best meet this requirement?

A.

RAID O

B.

RAID 1

C.

RAID 5

D.

RAID 10

Full Access
Question # 50

A technician receives several error alerts on a server after an unexpected reboot. A message states that one or more disks are in a degraded state. When the technician advances to the next error message, it indicates the OS is missing. Which of the following are the MOST likely causes of these errors? (Choose two.)

A.

Missing drives in the OS

B.

RAID failure

C.

Bootable device not found

D.

Data loss

E.

Controller failure

F.

CMOS corruption

G.

TPM malfunction

Full Access
Question # 51

Recently, an organization received a number of spam emails that passed through the spam gateway. The emails contained generally the same information, but the sending domains were different. Which of the following solutions would BEST help mitigate the issue?

A.

Updating the keyword filtering

B.

Editing the sender policy framework

C.

Contacting the gateway vendor

D.

Verifying DMARC is enabled

Full Access
Question # 52

An office manager reports that a printer is experiencing performance issues. Printouts are smudging when they are handled, and. recently, whenever the manager tries to print oversized documents, the paper jams before anything is printed on it.

Full Access
Question # 53

A help desk technician has been tasked with installing an IP phone in a small office with an unmanaged switch. When connected to an RJ45 receptacle, the phone does not boot. Which of the following is the QUICKEST way to resolve this issue?

A.

Upgrade the Ethernet cable to the latest specification.

B.

Replace the phone.

C.

Install a PoE injector.

D.

Change ports on the switch.

Full Access
Question # 54

Upon booting a workstation, a technician hears a distinct clicking sound after power is applied to the motherboard. Which of the following would MOST likely be the cause?

A.

RAID

B.

SSD

C.

S.M.A.R.T

D.

HDD

Full Access
Question # 55

Which of the following describes metered utilization of cloud resources?

A.

Resources provisioned instantly

B.

Payments made only for resources that are used

C.

Resources pooled to increase computing power

D.

Implementation of rapid elasticity

Full Access
Question # 56

Which of the following concepts would be used by an online retailer to quickly add more web servers during peak sales times?

A.

Community cloud

B.

Rapid elasticity

C.

High availability

D.

Metered service

Full Access
Question # 57

Several users who share a multifunction printer in an office have reported unintended, thin, vertical lines that cover the entire height of every page printed from the printer. Which of the following steps should a technician complete in order to MOST likely resolve this issue?

A.

Replace the printer paper with a new ream.

B.

Clear the print spooler on each computer.

C.

Reinstall the printer driver on each computer

D.

Perform the drum-cleaning procedure.

Full Access
Question # 58

A user reports that printed receipts have black smudges over the entire image. The text is still present but is very dark and sometimes illegible. Which of the following are the MOST likely cause and solution for the printer issue?

A.

The ribbon is jammed and is rubbing on the paper. Clear the bad ribbon and feed it through properly.

B.

The printhead is too hot. Adjust the temperature down and retry printing.

C.

The printer is loaded with the wrong type of paper. Replace the receipt paper with carbon paper.

D.

The blue ink cartridge was loaded with black ink. Put in the correct ink and clean the printhead.

Full Access
Question # 59

Which of the following components enables the input on a mobile device's touch screen?

A.

OLED

B.

Digitizer

C.

Inverter

D.

CMOS sensor

Full Access
Question # 60

A technician is receiving reports that the entire office sporadically loses network connectivity throughout the day. The technician determines the root cause to be EMI. Which of the following cable mediums would be the MOST cost effective without sacrificing system performance?

A.

Coaxial

B.

Shielded Cat 6

C.

Plenum Cat 5e

D.

Multimode fiber

Full Access
Question # 61

A customer reports that a computer is never able to reach more than a 100Mbps transfer data rate, even when using a Gigabit LAN card. While troubleshooting, the technician notices the network cable needs to be replaced. Which of the following cable categories is limiting the transfer speed?

A.

Cat 5

B.

Cat 5e

C.

Cat 6

D.

Cat 6a

Full Access
Question # 62

A technician has noticed that a monitored server is receiving a disk failure notice during startup. When the technician clicks to continue, the machine still seems to startup into Windows but at a much slower speed. The technician looks at the BIOS information and sees the machine utilizes a RAID 5 configuration. Which of the following does the technician MOST likely need to perform?

A.

Reinstall the HDD drivers.

B.

Rebuild The RAID.

C.

Replace the failed drivers.

D.

Restart the system.

Full Access
Question # 63

A new VolP solution is being implemented at a corporate office for more than 200 users. The new VolP devices do not require AC adapters at the users' desks. Which of the following network devices should a technician purchase?

A.

Firewall

B.

Power injector

C.

PoE switch

D.

Router

Full Access
Question # 64

A technician is troubleshooting a network issue and needs to check the status of a local network device in the least disruptive manner possible_ Which of the following tools should the technician use to accomplish this task?

A.

Network tap

B.

Cable tester

C.

Multimeter

D.

Tone generator

Full Access
Question # 65

A technician is working on a critical warehouse machine that will not turn on. The technician has determined the power supply for the machine failed. The warehouse manager is looking for a solution that will prevent downtime in the future. Which of the following devices should the technician install to meet this requirement?

A.

Grounded power supply

B.

Modular power supply

C.

220V power supply

D.

Redundant power supply

Full Access
Question # 66

Which of the following types of RAM is typically used in servers?

A.

SODIMM

B.

Rambus

C.

DDR3

D.

ECC

Full Access
Question # 67

A user frequently edits large files and saves them locally on a laptop_ The user has recently begun experiencing performance issues and needs a cost-effective hardware upgrade.

Which of the following is the best way to meet the user's requirements?

A.

Upgrade the memory

B.

Upgrade to a larger GPU.

C.

Upgrade to an SSD.

D.

Upgrade to a faster CPU.

Full Access
Question # 68

When a user powers on a computer, the fans start, but the machine does not POST. Which of the following is the first step a technician should take to troubleshoot this issue?

A.

Test the power supply.

B.

Modify the BIOS settings.

C.

Replace the motherboard.

D.

Check the PCIe cards.

Full Access
Question # 69

A technician recently discovered me root cause of an application error that several users have been experiencing. The technician updated the configurations on the affected machines and verified full functionality was restored for all users, which of the following actions should the technician perform NEXT?

A.

Write a knowledge base article in the ticketing software to expedite future Incidents.

B.

Submit a bug report to the developer of the application, along with the steps taken to resolve the Issue.

C.

Work with the developer to proactively collect the application logs to identify future errors of this type.

D.

Send an email communication to the company about the issue and the steps taken to resolve it.

Full Access
Question # 70

A user needs to connect a laptop to the internet while traveling on a train. Which of the following features should be enabled on the user's phone?

A.

Bluetooth

B.

Near-field communication

C.

Hotspot

D.

Roaming

Full Access
Question # 71

A SOHO customer would like to purchase network hardware to enhance security. The hardware should perform stateful packet Inspection Which of the following would BEST address the customer's need?

A.

Switch

B.

Firewall

C.

Router

D.

Proxy

Full Access
Question # 72

A Wi-Fi mesh network has been optimized to eliminate poor coverage areas, yet users still experience decreased bandwidth and connectivity issues. Which of the following actions should the technician take NEXT?

A.

Relocate any large, dense, solid, and metal objects, such as mirrors and file cabinets, in the mesh network coverage area to the perimeter so that wireless reflections, absorptions, and occlusions are minimized.

B.

Use a Wi-Fi analyzer to determine whether the channel in use is overcrowded and to identify which channel the mesh network should use for best performance.

C.

Use the signal strength indicator on a mobile device to roam the coverage area and generate a heat map to isolate zones with weak signals.

D.

Turn off broadcasting of the SSID on the mesh network so that other networks cannot see it.

Full Access
Question # 73

A small ISP has hired a new technician Joe, the new technician, is being trained to configure customers* home networks The trailing instructor gives me technician a starter kit with cables, cable ends, and other network equipment and asks mm to build a working network.

The computer should be connected to have internet connectivity and the phone should be connected to have a dial tone.

INSTRUCTIONS

Use the appropriate cables. cable ends, tools and equipment to configure the network ana connect an components accordingly

There are 3 steps and the simulation starts on step 1.

Full Access
Question # 74

A technician receives a phone call from a traveling sales representative indicating that the maps application on a phone is not working. The representative runs a speed test on the phone and gets ~10Mbps in both directions. Which of the following settings should the technician check first to troubleshoot the issue?

A.

Airplane mode

B.

PRL

C.

GPS

D.

LTE

Full Access
Question # 75

Which of the following network devices is needed to direct packets to networks outside of the LAN?

A.

Hub

B.

Switch

C.

Router

D.

Bridge

Full Access
Question # 76

Which of the following wireless technologies would a company most likely implement for inventory management?

A.

NFC

B.

5G

C.

Bluetooth

D.

RFID

Full Access
Question # 77

An administrator wants to replace a fiber-optic cable. Which of the following should the administrator most likely use?

A.

LC

B.

Bayonet Neill Concelman

C.

RJ45

D.

DB9

Full Access
Question # 78

A technician is trying to fix a computer that fails to boot even when all the RAM is removed. Which of the following should the technician do next to troubleshoot the issue?

A.

Inspect the motherboard for swollen capacitors.

B.

Replace the CMOS battery_

C.

Swap the power supply if it is inoperable.

D.

Check to see if the HDD power connectors are well seated

Full Access
Question # 79

Which of the following best describes the type of cloud a healthcare company should use for a patient record portal?

A.

Community

B.

Hybrid

C.

public

D.

Private

Full Access
Question # 80

A bank wants to leverage cloud computing but would like a cloud solution in which infrastructure is shared with businesses in the same industry. Which of the following cloud models would BEST address the bank's need?

A.

Private

B.

Hybrid

C.

Public

D.

Community

Full Access
Question # 81

An IT technician is troubleshooting an issue with connecting a new laptop to a company's wireless network. Which of the following diagnostic steps should the technician take first?

A.

Review the network settings in the OS.

B.

Install the latest firmware updates on the WAPs.

C.

Increase the signal strength of the router.

D.

Reset the router and reconfigure the wireless settings.

Full Access
Question # 82

A user reports a monitor, keyboard, mouse. and headset are no longer functioning. The user has restarted the laptop and tested an alternative headset and monitor, but the issue persists. The technician notices the user has a printer. USB-C hub, and AC adapter plugged into the laptop. Which of the following should the technician do to MOST likely resolve the issue?

A.

Verify the AC adaptor voltage.

B.

Repair the operating system.

C.

Replace the user’s USB-C hub.

D.

Reinstall the drivers for affected devices.

E.

Make sure the printer is not drawing too much power.

Full Access
Question # 83

A laptop is experiencing slow performance writing data. Which of the following is the best component for a technician to upgrade to fix the issue?

A.

RAM

B.

HDD

C.

TPM

D.

CPU

Full Access
Question # 84

A customer recently installed a new graphics card, but the card's HDMI port is not getting a signal when connected to the monitor. When the monitor is connected to the original HDMI port, located next to the USB ports, everything works as expected. Which of the following should the technician do next?

A.

Change the input source selection on the monitor.

B.

Check to see whether the UEFI setting for PCle graphics is enabled.

C.

Install a higher wattage power supply.

D.

Test the new graphics card with an HDMI to DVI adapter.

Full Access
Question # 85

A technician is replacing the motherboard of a workstation for a user who runs multiple large applications at the same time. Which of the following

motherboard specifications would provide the most significant improvement in performance?

A.

Number of DIMM slots

B.

Number of HDMI ports

C.

Number of PCI slots

D.

Number of USB ports

Full Access
Question # 86

A network engineer recently deployed a new application server in a cloud environment. Which of the following should be implemented to prevent a single point of failure within the system?

A.

Rapid elasticity

B.

RAID

C.

High availability

D.

Shared resources

Full Access
Question # 87

A technician is troubleshooting a laptop that displays a blank screen when the user turns it on. The technician shines a flashlight into the LCD and sees a faint image. Which of the following is the most likely cause of the issue?

A.

Defective inverter

B.

Incompatible video driver

C.

Incorrect input source

D.

Burned-out bulb

Full Access
Question # 88

A technician is setting up a video-editing workstation and the operating system is already installed on an internal M.2 drive.

The new workstation must meet the following requirements:

. Be able to edit files at the fastest speed

. Allow for disk failure without any downtime

· Have 2TB of usable space

. Ensure the most robust fault tolerance

INSTRUCTIONS

Use the drop-down menus to select the appropriate RAID level, drive types, and drive sizes based on the requirements above. For each drive type that is selected, a corresponding drive size must also be selected.

Full Access
Question # 89

A technician is working with a vendor to resolve an issue that a user reported. The vendor indicates that the technician's next step is to update the firmware. Which of the following is the most important step the technician should take before proceeding?

A.

Verify the device is fully charged and connected to a power supply.

B.

Ensure the device has adequate storage space for the update.

C.

Verify administrative access on the device.

D.

Export the users settings so they can be imported after the upgrade

Full Access
Question # 90

Which of the following is the purpose of an IPv4 gateway?

A.

To distribute IP addresses

B.

To generate ARP traffic

C.

To assign APIPA addresses

D.

To route traffic to the next network

Full Access
Question # 91

An engineer is building a workstation that requires the following components:

· An ATX motherboard

· A multi-core processor

· A dedicated graphics solution

· A SATA hard drive

· DDR4 memory

Which of the following power supply specifications would meet the workstation criteria?

A.

12V, 500W output

B.

SFX, 18-pin connector

C.

DC input

D.

Type A socket

Full Access
Question # 92

A user indicates that a laptop is not performing well. A technician determines the laptop has a conventional HDD and that installing a SSD will improve the laptop's performance. Which of the following lists of steps describes what the technician should do to complete the upgrade with the LEAST amount of downtime?

A.

1. Remove the HDD and install the SSD in the laptop.2. Install the operating system and necessary applications on the SSD.3. Connect the HDD to the laptop using a USB enclosure.4. Copy over all of the user's data.

B.

1. Leave the HDD in place.2. Install the SSD in an empty drive bay.3. Leave all data intact on the HDD.4. Confirm the SSD is accessible in the operating system.

C.

1. Connect the SSD to the laptop using a USB enclosure.2. Clone the HDD to the SSD using cloning software.3. Remove the HDD.4. Install the SSD.

D.

1. Remove the HDD and install the SSD in the laptop.2. Install the operating system and necessary applications on the SSD.3. Install the HDD in a USB enclosure.4. Provide the external HDD for the user to access the old data.

Full Access
Question # 93

A user is printing a part with a thermoplastic polyurethane (TPU) filament on a 3-D printer. The first layer on every print job is not adhering properly.

Which of the following should the user do to improve adherence on the first layer?

A.

Lower the print bed temperature.

B.

Adjust the RPM of the cooling fan.

C.

Increase the print speed.

D.

Raise the filament flow amount.

Full Access
Question # 94

A systems administrator hears a clicking noise coming from a storage array that has a RAID configuration_ No LEOS are illuminated on the array but the logs show several hard drive errors. Which of the following should the systems administrator do to quickly eliminate the clicking?

A.

Reinstall the drive.

B.

Replace the bad drive.

C.

Reset the RAID software

D.

Run a chkdek on the drive.

Full Access
Question # 95

Isolating email attachments in a safe place until the attachments can be scanned for malware is defined as:

A.

an approve listing.

B.

a screened subnet.

C.

cross-platform virtualization.

D.

sandboxing.

Full Access
Question # 96

A technician is using a PAN to connect a group of users on a field project. Which of the following services should the technician activate on the mobile device to share the internet data connection?

A.

Tethering

B.

Pairing

C.

Bluetooth

D.

Hotspot

Full Access
Question # 97

An administrator notices that on an intermittent basis the virtual machines are running slowly. The virtual machines are correctly sized, and the hardware has enough free resources to cope with demand Which of the following is most likely the cause?

A.

The physical servers are not able to draw enough power

B.

The physical servers do not have enough network bandwidth.

C.

The physical servers are throttling due to overheating

D.

The physical servers are contending for resources

Full Access
Question # 98

A user's mobile phone is constantly running hot and has a short battery life. A technician replaces the battery in the phone, but the issue persists. Which of the following steps should the technician take next?

A.

Check the device for updates.

B.

Check the device for malware.

C.

Check the device for liquid damage.

D.

Check the device's charging adapter.

Full Access
Question # 99

A user sends a print job lo a network printer, and the print job uses double the amount of paper as expected. Which of the following should the user configure to get the expected result?

A.

Duplex

B.

Collate

C.

Landscape

D.

Transparency

Full Access
Question # 100

A technician is replacing the RAM on an entry-level server with hot-swappabte components. Which of the following should the technician do NEXT?

A.

Replace the RAM while the server is at a cool temperature

B.

Replace the RAM while the server is running

C.

Power down the server completely and then replace the RAM

D.

Verify that the OS supports hot swapping the RAM

Full Access
Question # 101

Which of the following server types can dynamically assign primary and secondary DNS?

A.

DHCP server

B.

Global catalog server

C.

Web server

D.

Name server

Full Access
Question # 102

Which of the following is an advantage that OLED displays have over LCD displays?

A.

The color does not degrade over time.

B.

The power consumption is lower.

C.

The power contrast results in finer grayscale levels.

D.

A backlight is utilized.

Full Access
Question # 103

A technician is upgrading a legacy wireless router for a home user. After installing the new router and configuring the SSID to be the same, none of the devices will connect to the network. Which of the following should the technician check NEXT?

A.

OHCP pool configuration

B.

MAC filtering list

C.

Wireless protocol settings

D.

ONS servers

Full Access
Question # 104

Which of the following would an administrator use to migrate virtual machines from on premises to the cloud?

A.

laaS

B.

SaaS

C.

DBaaS

D.

DRaaS

Full Access
Question # 105

A technician is replacing a ribbon on a printer that produces faded text and Images when priming. Which of the following types of primers is the technician working on?

A.

Impact

B.

Inkjet

C.

Laser

D.

Thermal

Full Access
Question # 106

A remote user is unable to access files at home but can open the files at the office. Which of the following should a technician check so the user can access the files both places?

A.

Network drive remote access

B.

Local user account

C.

Remote fileshare permissions

D.

Offline file settings

Full Access
Question # 107

A user's smartphone battery capacity has started going from full to empty within an hour. The user has not recently installed any new applications on the smartphone. An IT technician notices that the smartphone has very high network utilization and thinks this issue might be related to the battery drain. Which of the following troubleshooting steps should the technician attempt next?

A.

Disable Bluetooth.

B.

Connect the smartphone to a Wi-Fi network.

C.

Restart the smartphone.

D.

Update the mobile OS.

Full Access
Question # 108

A technician is upgrading a faulty motherboard that was ordered by an end user for an old, high-end desktop computer. However, the technician is unable to install the CPU into the socket. Upon closer inspection, the technician notices the pins on the CPU do not line up with the socket. Which of the following would be the best course of action for the technician to take NEXT?

A.

Try to set as many pins as possible.

B.

Install an adaptor to create a universal socket.

C.

Verify the socket type and manufacturer.

D.

Find a compatible motherboard for the CPU.

Full Access
Question # 109

A technician is mitigating threats to web clusters. Which of the following tools is the most appropriate for a technician to use to mitigate unwanted traffic against the web clusters' public-facing interface?

A.

Device encryption

B.

Intrusion detection system

C.

Antivirus/anti-malware

D.

Physical firewall

Full Access
Question # 110

A technician is troubleshooting stylus issues on identical, company-provided tablets. Users can purchase their own accessories. Some users have no issues, but others report that their styluses charge intermittently and die frequently. Which of the following is the most likely cause of this issue?

A.

Certain cases are causing charging issues.

B.

The tablets need to be updated.

C.

Some of the tablets have manufacturing defects.

D.

The malfunctioning styluses need firmware updates.

Full Access
Question # 111

Which of the following services is used to allocate IP addresses in an enterprise-wide environment?

A.

DNS

B.

Syslog

C.

Telnet

D.

DHCP

Full Access
Question # 112

A technician needs to configure a firewall to enable network printing. Which of the following network pons sh0Cd be opened? (Select two(

A.

21 (FTP)

B.

22 (Telnet)

C.

25 (SMTp)

D.

515 (LDP)

E.

631 (IPP)

F.

LPTI

Full Access
Question # 113

An engineer is upgrading the power supply of a workstation to add a GPU. The current power supply is 380W, and the GPU is a six-pin power connector. Which of the following is the minimum power supply the engineer should install?

A.

400W

B.

450W

C.

500W

D.

550W

Full Access
Question # 114

A technician responds to a help desk ticket that indicates a user's workstation is not booting. The technician initially suspects a failed hard drive. The technician performs diagnostics and confirms the hard drive is fully operational.

Which of the following steps should the technician complete NEXT?

A.

Reinstall the operating system.

B.

Configure a new RAID array.

C.

Report the status of the drive and close the ticket.

D.

Consider another possible cause of the issue.

E.

Restore the latest backup of the system.

Full Access
Question # 115

Which of the following network types would be used in a server room to connect virtual servers lo high-speed storage?

A.

WAN

B.

PAN

C.

MAN

D.

SAN

Full Access
Question # 116

An IT manager is requesting that the company buy new cables to be used with F-type connectors that are already in house. Which of the following cables should the company buy?

A.

Coaxial out

B.

Plenum

C.

Cat 5e

D.

Fiber

Full Access
Question # 117

A company's cloud server has recently become unresponsive due to overwhelming e-commerce traffic Which of the following cloud technologies could be dynamically assigned to mitigate this issue?

A.

High availability

B.

Shared resources

C.

Metered utilization

D.

Rapid elasticity

Full Access
Question # 118

A user tries to turn on a computer but gets the following error message: Bootable device not found. The computer had no issues yesterday Which of the following is the most likely reason for this error?

A.

The HDD is malfunctioning.

B.

The mouse and keyboard are not connected.

C.

A misconfigured boot device is in the BIOS.

D.

The network cable is unplugged

Full Access
Question # 119

A technician is setting up a home network with the following requirements:

· Automatic distribution of IP addresses

. Internet access

Which of the following should the technician configure? (Select two).

A.

DHCP

B.

APIPA

C.

VPN

D.

Public IP addresses

E.

Gateway

F.

Static IP addresses

Full Access
Question # 120

A user entered a help desk ticket stating the latest calendar updates have not appeared on the user's corporate mobile device for several days, even though updates do appear on the user's laptop. Which of the following actions will MOST likely enable calendar alerts?

A.

Checking that the ringer volume on the device is high enough to be audible

B.

Ensuring the corporate password is saved correctly in the calendar application

C.

Installing a third-party calendar application and synchronizing it with the corporate calendar

D.

Remotely wiping the mobile device and reinstalling all applications

Full Access
Question # 121

A user recently connected multiple monitors to a dock and would like to use the monitors as an extended laptop display. Which of the following connection methods would be best to

use to connect the dock to the laptop?

A.

NFC

B.

Lightning

C.

Bluetooth

D.

USB-C

Full Access
Question # 122

A network technician has been tasked with creating a patch cable. The RJ45 connectors will not slay attached to the cable. Which of the following tools Is needed to fix this Issue?

A.

Cable tester

B.

Crimper

C.

Punchdown tool

D.

Loopback plug

Full Access
Question # 123

Which of the following 802.11 standards supports both 5GHz and 2.4GHz channel frequencies?

A.

802.11a

B.

802.11ac

C.

802.11b

D.

802.11g

Full Access
Question # 124

A technician is preparing to set up a gaming computer with the following components:

Discrete, high-end graphics card

Video capture card

High-end processor

Multiple hard drives

USB 3.0 hub

Sound card

Which of the following options is the MOST important for the technician to consider before building the gaming computer?

A.

Redundant power supply

B.

Modular power supply

C.

20-pin vs. 24-pin power adapter

D.

Power supply wattage rating

Full Access
Question # 125

A user creates a support ticket to report a conference room projector that does not work. The user says that even though the provided cables are being used, the projector screen shows the following error message:

No signal input

Which of the following describes the FIRST action that should be taken?

A.

Verify that the projector is turned on.

B.

Verify that the user is using an approved OS.

C.

Replace the projector bulb.

D.

Check the video cable and replace it if necessary.

Full Access
Question # 126

A technician wants to deploy a .msl package lo a corporate network. The technician needs to verily the application deployment will not affect other legacy applications on the end users' computers. Which of the following would the technician consider the MOST appropriate for this situation?

A.

Virtual network

B.

Application virtualization

C.

Cross-platform virtualization

D.

Virtual sandbox

E.

Virtual desktop

Full Access
Question # 127

A new employee has been issued a company laptop. The employee requests an accessory with a single power source that has wired network connectivity and supports a keyboard, mouse, speakers, and dual monitors. Which of the following accessories should the systems administrator deploy to BEST meet the new user's needs?

A.

Poe switch

B.

USB-C hub with power delivery

C.

Docking station with DisplayPort

D.

KVM switch with audio

Full Access
Question # 128

A technician is troubleshooting intermittent fuzzy video on a computer using a VGA to DisplayPort adapter to connect to a monitor. The monitor with a VGA connector was previously working tine for another user. The technician replaces the adapter; however, the issue persists. Which of the following should the technician do NEXT?

A.

Use another brand of VGA lo DisplayPort adapter.

B.

Research the issue further and formulate a new hypothesis to test.

C.

Ask the user additional clarifying questions regarding the issue.

D.

Document the action taken and the outcome.

Full Access
Question # 129

A user that works is sales is reporting that the output on each page printed from a laser has duplicate images. Which of the following should be performed FIRST to eliminate the ghost images?

A.

Change the paper weight setting.

B.

Replace the printer's fuser.

C.

Upgrade the printer firmware.

D.

Clean the toner drums and rollers

Full Access
Question # 130

A technician installs a new printer for a workstation and tries to print a test page, but the page does not print. The technician looks at the print queue and notices that the printer is called 'Generic Printer." Which of the following BEST describes what the technician should do to fix this issue?

A.

Connect the printer with a USB cable rather than over the network.

B.

Install the appropriate printer drivers for the OS.

C.

Install the correct toner in the printer.

D.

Set the printer trays to allow duplex printing

Full Access
Question # 131

A desktop support technician is tasked with upgrading a laptop so that it has the fastest data access possible. Which of the following BEST satisfies this requirement?

A.

mSATASSD

B.

M.2NVMeSSD

C.

2.5SATASSD

D.

2.5SASHHD

Full Access
Question # 132

A technician is installing new power supplies for the application engineering team's workstations. The management team has not yet made a decision about installing dual graphics cards, but they want to proceed with the project anyway. Which of the following power supplies would provide the BEST solution?

A.

1000W 24-pin modular power supply

B.

220VAC 9000J surge protector

C.

500W redundant power supply

D.

2000VA uninterruptible power supply

Full Access
Question # 133

The SSD in a user's computer failed. A technician is replacing the SSD and would like to mitigate future failures given the user often runs many programs. Which of the following is the best solution?

A.

Increase the amount of virtual memory in the OS.

B.

Turn on Windows BitLocker.

C.

Virtualize the user's programs.

D.

Upgrade the amount of RAM in the computer.

Full Access
Question # 134

A systems administrator is attempting to resolve a ticket regarding an issue with an email server. The administrator is covering for a coworker who was previously working on the ticket. The coworker already gathered facts about the issue and spoke with users concerning their missing emails. The coworker also discovered the email server's retention policy was updated shortly before users first noticed the issue. Which of the following should the systems

administrator do NEXT to resolve the email issue?

A.

Escalate the ticket to a higher level to resolve the email server issue.

B.

Test a theory to determine the cause of the email server issue.

C.

Establish a theory of probable cause for the email server issue.

D.

Create a plan of action to resolve the email server issue.

Full Access
Question # 135

The Chief Executive Officer wants to ensure company data is stored in a manner that provides the company with complete control over how the data is managed. Which of the following is the BEST cloud deployment model for this request?

A.

Community

B.

Hybrid

C.

Public

D.

Private

Full Access
Question # 136

A user is researching hard drives to upgrade a PC and has decided to purchase a NVMe drive. Which of the following Should the user confirm are available on the PC before making the purchase? (Select TWO).

A.

SATA

B.

M.2

C.

PCIe

D.

SAS

E.

SCSI

F.

DRAM

Full Access
Question # 137

A user who works with sensitive data has a computer configured with hard drive encryption The TPM is active and hosting the encrypted key. After an upgrade to the motherboard. RAM and video card the hard drive is not booting and data cannot be accessed from the hard drive. Which of the following should the technician do to enable the system to boot again and get access to the stored data?

A.

Use data recovery software to find and recover the hard drive information

B.

Access the BIOS and select to rebuild the degraded RAID array

C.

Boot into the BIOS and enable the TPM on the new motherboard.

D.

Return the replaced motherboard back to the computer

Full Access
Question # 138

A user attempted to install an application on a desktop, and the installation attempt failed. A technician compares these installation files to those on another user's machine and finds the files are different. Which of the following should the technician do NEXT?

A.

Attempt to reinstall the application.

B.

Verify the system functionality.

C.

Test the functionality of the antivirus.

D.

Complete the final report.

E.

Determine the source of the installation file.

Full Access
Question # 139

A user on the marketing team uses various multimedia applications that consume a lot of memory. The user needs to install more RAM to run these applications effectively. When the user opens the computer case, the user sees four slots in two sets of colors. Which of the following memory types is MOST likely required?

A.

Dual-channel

B.

Triple-channel

C.

Single-channel

D.

Quad-channel

E.

Error correction code RAM

Full Access
Question # 140

A user reports a cell phone is getting hot. Which of the following are MOST likely to be possible causes? (Select THREE).

A.

Using the device as a Wi-Fi hotspot

B.

A cracked screen

C.

A failing battery

D.

Less than 15% free storage space on the phone

E.

Privileged control

F.

Recurring prompts to install OS updates

G.

Granting too many application camera permissions

Full Access
Question # 141

Which of the following allows a switch to be divided into separate logical networks?

A.

VLAN

B.

SSL VPN

C.

NAT

D.

RADIUS

Full Access
Question # 142

A technician is investigating the output shown on a monitor. The output is clear, but it has a pink hue. The technician has replaced the video card and updated the graphics drivers. Which of the following would be the MOST likely cause?

A.

Physical cabling issues

B.

Burned-out bulb

C.

Display burn-in

D.

Incorrect data source

Full Access
Question # 143

A technician is implementing a SOHO wireless solution with three access points. Which of the following actions would avoid high latency?

A.

Enabling and configuring a 5GHz antenna

B.

Configuring separate IP ranges

C.

Enabling multiple SSIDs

D.

Configuring all devices with different channels

Full Access
Question # 144

A startup is looking to immediately expand its data center but does not have the personnel or space to manage everything internally. The organization has multiple small offices and remote users with large computational and storage-solution requirements. Funding is not an issue for the company. Which of the following can BEST accomplish the company's goals?

A.

SaaS

B.

laaS

C.

ISP

D.

SON

Full Access
Question # 145

A user is installing a new display on a desktop computer that only has a single DVI port for video input and a single HDMI port tot video output Which of me following does the technician need to complete the setup?

A.

DigitaMo-analog converter

B.

A/v switcher

C.

DisplayPort to HDMI adapter

D.

DVI to HDMI cable

Full Access
Question # 146

Which of the following options provides correct information about 2.4GHz and 5GHz wireless frequencies? (Select TWO)

A.

2.4GHz has less interference. 5GHz transmits inlower speed.

B.

2.4GHz penetrates solid objects more effectively. 5GHz provides faster data connections.

C.

2.4GHz has a higher data rate. 5GHz has 23 channels.

D.

2.4GHz has Il channels. 5GHz has no data interference.

E.

2.4GHz has a higher coverage area. 5GHz has higher bandwidth.

F.

2.4GHz has a higher bandwidth. 5GHz has lower transmit power.

Full Access
Question # 147

To control costs a company provides a limited number or users with company phones One of these users opens a support ticket because the phone no longer allows internet Drowsing over a cellular connection The user acknowledges that the phone worked before the user's child streamed several movies using the device Which of the following describes why the phone cannot browse the Internet?

A.

The child accidentally connected to a neighbor's WLAN

B.

The company's group policy disabled the device

C.

The device has a data cap and has reached that limit

D.

The device's plan has been unpaid

Full Access
Question # 148

A technician is adding one more line at the demarcation point. Which of the following tools would be MOST useful to accomplish this task?

A.

Toner

B.

Punchdown

C.

Network tap

D.

Crimper

Full Access
Question # 149

The IT department issued a corporate smartphone to a user, but the user returned the device stating it had connectivity Issues. The user claimed the device functioned on WI-FI but all connectivity to cloud services was lost as soon as the device was taken off site. Which of the following issues was MOST likely affecting the device?

A.

MDM was never properly set up on the device.

B.

S/MIME certificates were corrupted and needed to be reloaded.

C.

Bluetooth on the device was disabled by mistake.

D.

The device never had a proper SIM card installed.

Full Access
Question # 150

An engineer is installing a 500W power supply in a server that requires continuous availability. Which of the following is the most suitable type of

power supply for the application?

A.

Redundant

B.

Modular

C.

Switched-mode

D.

Semi-modular

Full Access
Question # 151

Which of the following networking devices will most likely need to be installed in between the ISP running DOCSIS and the LAN in a SOHO environment?

A.

Switch

B.

Firewall

C.

Cable modem

D.

Router

E.

Access point

Full Access
Question # 152

A technician is selling up a projector (or a videoconferencing system. When the user all empts to connect a laptop to the system, the system displays the following error message.

No source found

The user tries multiple cables and inputs on the projector. Which of the following should the user try NEXT?

A.

Check the bulb on the projector and replace it with a new one.

B.

Check the display settings on the computer and set them to extend/duplicate.

C.

Replace the projector with another known-good one and try again.

D.

Replace the video card on the machine that is plugged in to the projector, as it has gone bad.

Full Access
Question # 153

A technician is troubleshooting a projector that will not display any Images. The technician has verified the computer output and cable are providing a good video signal. Which of the following should the technician do NEXT?

A.

Calibrate the image.

B.

Replace the bulb.

C.

Test the output resolution.

D.

Clean the fans.

Full Access
Question # 154

A computer displays an error message indicating there is insufficient storage when installing applications. The user reports slow application load times. Which of the following replacement components would best resolve this issue?

A.

SSD

B.

USB

C.

HDD

D.

RAM

Full Access
Question # 155

Which of the following wireless technologies has the MOST range and wireless throughput?

A.

802.11ac

B.

802.11ax

C.

802. 11b/gin

D.

802.11g

Full Access
Question # 156

A technician is configuring a new CAD workstation that has four large hard drives. The workstation will be used to edit large, critical files, so the storage configuration should be both fast and redundant. Which of the following RAID levels BEST meets these requirements?

A.

0

B.

1

C.

5

D.

10

Full Access
Question # 157

Which of the following cloud models maintains access, even when a local internet outage occurs?

A.

Private

B.

SaaS

C.

Community

D.

Public

Full Access
Question # 158

Which of the following should a technician use to terminate an RJ45 port?

A.

Cable tester

B.

Punchdown tool

C.

Toner probe

D.

Cable stripper

Full Access
Question # 159

A technician is tasked with upgrading a laptop's RAM. Which of the following steps should the technician lake FIRST?

A.

Confirm that both the current and new memory are from the same brand.

B.

Run a diagnostic test on the current memory.

C.

Verify the memory requirements of the motherboard.

D.

Connect an electrostatic discharge strap.

Full Access
Question # 160

A technician made several upgrades to a computer and then determined the power supplied by the PSU is insufficient. Which of the following would MOST likely cause the insufficiency? (Select TWO).

A.

Replacing the HDD with an SSD

B.

Upgrading the firmware

C.

Adding an optical drive

D.

Adding more RAM

E.

Adding a CMOS battery

F.

Upgrading the graphics card

Full Access
Question # 161

A user is unable to access the internet on a PC. A technician examines the PC and runs the following commands:

Which of the following steps in the troubleshooting process does this series of commands represent?

A.

Establish a theory.

B.

Verify full system functionality.

C.

Establish a plan of action.

D.

Identify the problem.

Full Access
Question # 162

Which of the following is used to register inputs on a touch-screen monitor?

A.

Inverter

B.

Digitizer

C.

OLED

D.

Cathode-ray tube

Full Access
Question # 163

Which of the following resolutions is commonly known as Ultra HD?

A.

1920x1080

B.

2048x1080

C.

3840x2160

D.

7680x4320

Full Access
Question # 164

A user purchased a retail router and would like to set up a private network. Which of the following network address ranges should the user configure?

A.

170.50.0.0 to 170.50.255.255

B.

172.16.0.0 to 172.31.255.255

C.

224.0.0.0 to 224.255.255.255

D.

239.0.0.0 to 239.255.255.255

Full Access
Question # 165

Which of the following would prevent a virtual machine from communicating with any endpoints on a network or the internet?

A.

VDI

B.

Private cloud

C.

Sandbox

D.

Type 1 hypervisor

Full Access
Question # 166

When trying to print, a is offline. Other users can print to the same printer without error. Which of the following is the first step the technician should take to resolve this issue?

A.

Check the user's print queue settings.

B.

Check the printer's IP address.

C.

Check the user's network settings.

D.

Check the printer's firmware version.

Full Access
Question # 167

A user reports poor performance on the application server.

INSTRUCTIONS

Click on Server 1 and Server 2 and review the information presented in each chart to

determine which drives need to be replaced.

Select the appropriate replacement drive that should be used, for the least performance degradation to the server.

If at any time you would like to bring back the initial state of the simulation, please click the Reset All button.

Full Access
Question # 168

An employee who travels worldwide wants a workstation to perform the same whether the workstation is in the corporate office environment or elsewhere. Which of the following should a technician implement?

A.

Public cloud

B.

VDI

C.

SSH

D.

SaaS

Full Access
Question # 169

A user reports that the printouts from a laser printer have lines and smudges on them. The printer is also intermittently misfeeding the paper. Which of the following components should a technician replace to address this issue?

A.

Fuser

B.

Maintenance kit

C.

Corona wire

D.

Toner cartridge

Full Access
Question # 170

A technician is troubleshooting an unresponsive touchscreen on a smartphone The technician performs a hard reset, but the touchscreen remains unresponsive. Which of the following is the most likely cause of the issue?

A.

Missing drivers

B.

Virus infection

C.

Low battery

D.

Damaged digitizer

Full Access
Question # 171

An employee is on a business trip and needs to upload daily conferences and meetings to the company's intranet. The uploading process is successful but was faster in the past. Which of the following is the most likely reason for the slowdown?

A.

Wireless is turned off.

B.

5G is disabled.

C.

Roaming is turned on.

D.

Data is being throttled.

Full Access
Question # 172

A company is deploying tablets to all branch offices. The company needs a way to set security settings and configure which applications can be installed on the tablets. Which of the following is the best way for the company to remotely perform these tasks?

A.

SSH

B.

RDP

C.

VPN

D.

MDM

Full Access
Question # 173

After a heavily used color laser printer was serviced to remove excessive dust, the image quality decreased. Which of the following should a technician most likely check on the printer?

A.

Toner

B.

Calibration

C.

Fuser

D.

Drum

Full Access
Question # 174

A company’s RAID array has degraded performance and a blinking red light on one of the bays. Which of the following should a technician replace?

A.

HDD

B.

CPU

C.

PSU

D.

RAM

Full Access
Question # 175

A user reports that a software application functioned as expected the previous day, but this morning, the user is unable to launch the application. Which of the following describe what the technician should do next?

A.

Research the symptoms

B.

Identify any changes the user has made

C.

Determine which steps need to be performed.

D.

Check the vendor's website for guidance.

Full Access
Question # 176

A technician is troubleshooting a PoE phone that will not turn on. When a laptop is plugged directly into the switchport for the phone the technician sees a data link LED and activity. Which of the following tools should the technician use to verify PoE availability to the phone?

A.

Network tap

B.

Cable tester

C.

Loopback plug

D.

Toner probe

Full Access
Question # 177

A security team wants to implement compliance controls that only permits the installation of company-approved software on user laptops. Which of the following should the IT department deploy?

A.

EDR

B.

VPN

C.

MDM

D.

SaaS

Full Access
Question # 178

A technician is setting up a workstation to use FTP. Which of the following ports does the technician need to enable?

A.

20

B.

23

C.

53

D.

68

Full Access
Question # 179

An end user's domain password expires while they are working from home. The end user tries to reset the password using Ctrl+Alt+Delete and then receives the following message:

Configuration information could not be read from the domain controller, either because the machine is unavailable or because access is denied.

Which of the following will resolve this issue?

A.

Restart the computer.

B.

Connect to the VPN.

C.

Reset the account in Active Directory.

D.

Join the Wi-Fi network.

Full Access
Question # 180

A user routinely connects and disconnects multiple devices from a laptop. Which of the following options should a technician recommend to facilitate ease of user mobility?

A.

Serial interfaces

B.

Docking station

C.

Network switch

D.

USB hub

Full Access
Question # 181

A projector has been shutting down after 30 minutes of use, and it has a strange smell The technician confirms the power source is not the cause of the issue Which of the following steps should the technician take next to resolve this issue?

A.

Replace the bulb

B.

Check the projector configuration.

C.

Clean the filter

D.

Adjust the gamma settings.

Full Access
Question # 182

A user reports that a laser printer's toner does not stick to the paper. The user has tried multiple brands of paper and is unable to print legible documents. Which of the following should be replaced to ensure proper printouts?

A.

Fuser unit

B.

Toner distributionsensor

C.

Paper charge transformer

D.

Toner cartridge

Full Access
Question # 183

Which of the following combinations of specifications and frequencies delivers the greatest speed and compatibility for lot devices?

A.

A and 5GHz

B.

Band 2.4GHz

C.

G and 5GHz

D.

N and 2.4GHz

Full Access
Question # 184

A help desk technician is tasked with moving a user's computer to a makeshift office for renovations. Upon moving the computer, the technician notices the network card will not utilize anything beyond 10Mbps half-duplex. Which of the following is the most likely issue?

A.

The computer is connected with DSL.

B.

The computer is connected to an unmanaged switch.

C.

The computer is configured for NIC teaming.

D.

The computer is connected to a hub.

Full Access
Question # 185

Which of the following would MOST likely be used to obtain electronic images of a large number of printed documents?

A.

NFC device

B.

ADF/flatbed scanner

C.

Camera/webcam

D.

QR scanner

Full Access
Question # 186

A technician needs to add storage to a workstation. The workstation does not have room to add any internal storage, so the technician plans to add an external storage device. Which of the following connection types should the technician MOST likely use?

A.

SCSI

B.

eSATA

C.

PCIe

D.

NVMe

Full Access
Question # 187

A technician receives a call from a user about a new USB 3.1 docking station. The user claims that their laptop does not charge when connected to the dock. The user confirms that the AC adapter for the dock is plugged in. Which of the following is the most likely cause?

A.

The dock is not designed to provide power passthrough.

B.

The dock is only connected to a USB 3.0 port.

C.

Proper drivers for the dock were not installed.

D.

Too many accessories are plugged into the dock.

Full Access
Question # 188

After a technician updated the wireless APs to 5GHz, users report they have degraded Wi-Fi performance. The technician tests for interference but finds none. Which of the following should the technician do next?

A.

Select a different channel.

B.

Switch the Wi-Fi back to the 2.4GHz frequency.

C.

Upgrade the wireless drivers on the users' devices.

D.

Add more access points for better coverage.

Full Access
Question # 189

A user installs a GPU and notices the screen resolution and picture quality are much lower than before the installation. Which of the following is most likely the cause of the issue?

A.

TheGPU is not compatible with the user's motherboard.

B.

Thecomputer does not have enough RAM installed to support the GPU.

C.

Theuser failed to install the appropriate OEM drivers.

D.

Thecomputer does not have a supported OS installed.

Full Access
Question # 190

A company requires all users to have biometric identification enabled. Which of the following features in Windows provides this functionality?

A.

Bitlocker

B.

Hello

C.

Defender

D.

Trusted Platform Module

Full Access
Question # 191

After a technician installs a new motherboard, the computer will not start and fails POST. The technician verifies the power supply is functioning as expected, and the CPU is installed correctly. Which of the following steps should the technician complete next?

A.

Flash the BIOS.

B.

Check the CMOS battery.

C.

Reseat the RAM.

D.

Reinstall the old motherboard.

Full Access
Question # 192

Which of the following cloud models would multiple organizations in the same industry most likely use?

A.

Public

B.

Hybrid

C.

Community

D.

Private

Full Access
Question # 193

A user reports a monitor, keyboard, mouse, and headset are no longer functioning. The user has restarted the laptop and tested an alternative headset and monitor, but the issue persists. The technician notices the user has a printer, USB-C hub, and AC adapter plugged into the laptop. Which of the following should the technician do to most likely resolve the issue?

A.

Verify the AC adapter voltage.

B.

Repair the operating system.

C.

Replace the user's USB-C hub.

D.

Reinstall the drivers for affected devices.

E.

Make sure the printer is not drawing too much power.

Full Access
Question # 194

Which of the following cloud-computing concepts describes an environment in which various internal VM servers for a specific organization are stored within both a physical server and a cloud environment?

A.

Private

B.

Hybrid

C.

Community

D.

Public

Full Access
Question # 195

A user is unable to browse any web pages. However, the user can ping the IP address 8.8.4.4. Which of the following is most likely causing the issue?

A.

The user does not have permission to viewthe website.

B.

The website is offline and not responding.

C.

The DNS settings are not configured on theuser's device.

D.

The DHCP server is not reachable from theuser's device.

Full Access
Question # 196

A user is unable to attach documents to an email. All attachments tall after several minutes. Which of the following troubleshooting steps should a technician perform first?

A.

Establish a plan of action.

B.

Test the theory.

C.

Verify full system functionality.

D.

Establish a theory of probable cause.

Full Access
Question # 197

A user reported performance issues on a computer after a recent OS update A technician is confident that rolling back the system will resolve the issue. Which of the following steps should the technician take next?

A.

Document the findings.

B.

Investigate any recent infrastructure changes.

C.

Initiate the system restore

D.

Verify full system functionality.

Full Access
Question # 198

A user's computer frequently freezes and requires multiple hard restarts to recover functionality. A technician confirms the hardware components have not been recently upgraded or replaced. Which of the following should the technician do first to troubleshoot the issue?

A.

Check the temperature of the CPU.

B.

Update the device driver.

C.

Read the event logs.

D.

Replace the power supply.

Full Access
Question # 199

When a user touches or swipes across an external touch screen, the image flickers but no input is registered on the presentation laptop. Atechnician verifies that the external touch screen appears free from physical damage. Which of the following should the technician do next?

A.

Reboot the LCD touch panel and laptop.

B.

Check the cables connecting to the laptop.

C.

Verify the correct input source is set on the laptop.

D.

Replace the laptop with a new device that is known to work.OE.

E.

Inspect the LCD touch panel for dead pixels or burn-in.

Full Access
Question # 200

A user arrives at the office and is unable to access the company's network on a smartphone. The user enables Wi-Fi on the smartphone, but it only shows the 5G symbol. Which of the following device settings should the user configure to fix this issue?

A.

Autoconnect

B.

VPN

C.

Encryption

D.

WPS

Full Access
Question # 201

A company uses vital legacy software that does not run in the current OS version Which of the following will best support the software while keeping the OS current?

A.

Shared resources

B.

System sandbox

C.

Test development

D.

Application visualization

Full Access
Question # 202

Which of the following internet connection types is most likely to be used in remote locations?

A.

Fiber

B.

Cable

C.

Satellite

D.

DSL

E.

Cellular

Full Access
Question # 203

A technician has discovered that some users are connected to a network that is not available on the user interface. Which of the following is the most effective tool the technician can use to identify networks that are not broadcasting SSIDs?

A.

Cable tester

B.

Toner probe

C.

Wi-Fi analyzer

D.

Loopback plug

Full Access
Question # 204

A technician is troubleshooting a network issue. Users report that the connection keeps dropping and reconnecting every few seconds. The technician:

Verifies the network configuration settings are correct on the workstation

Tests the network cable from the workstation to the switch and finds no issues

Uses a known-good workstation on the existing network cable and replicates the reported issue

Which of the following should the technician do next?

A.

Add new network hardware to reduce congestion.

B.

Assign a static IP to the impacted workstations.

C.

Validate the environment for external interference.

D.

Check the network logs for evidence of port flapping.

Full Access
Question # 205

Each lime a user ties to print, the paper becomes stuck at the last stage of the print job and the user has to poll me paper out of the printer. Which of the following is me most likely cause?

A.

Rollers

B.

Tray assembly

C.

Toner

D.

Printhead

Full Access
Question # 206

Which of the following is a legacy, 15-pin cable type?

A.

DisplayPort

B.

DVI

C.

VGA

D.

HDMI

Full Access
Question # 207

A technician recently reinstalled a previously virtualized application directly to a user’s computer. Now, the application is not launching. Which of the following did the technician most likely do to cause this issue?

A.

Installed the software on the base operating system.

B.

Installed the wrong license type.

C.

Installed the application with administrator rights.

D.

Reset the user's application virtualization session.

Full Access
Question # 208

A software developer used client-side virtualization on a server to configure a web application. Although the application is working locally on the software developer's PC, other users on the LAN are not able to access the

application. Which of the following would allow other users to access the application?

A.

Bridge networking

B.

Application virtualization

C.

Virtual desktop

D.

Site-to-site VPN

Full Access
Question # 209

A technician is on site troubleshooting a customer's laptop. The technician needs to download a software update but the company's proxy is blocking updates. Which of the following would be the MOST appropriate action for the technician to take to get the update?

A.

Connect to a hotspot

B.

Request a traffic exemption.

C.

Change the DNS address to 1.1.1.1

D.

Update the Group Policy settings

Full Access
Question # 210

A customer called the help desk to request information about how to increase the volume on a laptop using only a keyboard. Which of the following keys would MOST likely allow this to be done?

A.

Alt

B.

Fn

C.

Tab

D.

Ctrl

Full Access
Question # 211

A user is traveling to another country and will be unable to get personal cell phone service after the plane lands. Which of the following should the user update to resolve the issue?

A.

CDMA

B.

PRL

C.

MDM

D.

GPS

Full Access
Question # 212

A salesperson is using a weather application on a mobile device. The application appears to be draining the device's battery very quickly. Which of the following is the BEST action for the salesperson to take in order to view weather forecasts while traveling?

A.

Enable the GPS service to ensure accurate location detection.

B.

Update the PRL when getting to a new location.

C.

Configure less location checks using cellular location services,

D.

use the offices' Wi-Fi IP addresses as the geolocation mechanism.

Full Access
Question # 213

The motherboard on a user's company laptop was recently replaced Now the user is unable to log in using the fingerprint reader The fingerprint reader is working but it does not recognize the user's fingerprint Which of the following should a technician perform FIRST to fix the issue?

A.

Restore the system to a previous recovery point

B.

Reinstall the fingerprint software

C.

Access the BIOS and clear the TPM

D.

Update the drivers and the fingerprint software

E.

Flash the newest BIOS firmware that is available

Full Access
Question # 214

A customer built a computer for gaming, sourcing individual components and then assembling the system. The OS starts up, but within a few minutes the machine locks up. The customer brought the computer to a technician to diagnose the issue.

Full Access
Question # 215

A user's track pad has stopped working. Which of the following should the user do to resolve the track pad's functionality?

A.

Reinstall the mouse drivers

B.

Use the Function key.

C.

Calibrate the digitizer

D.

Configure the mouse settings.

Full Access
Question # 216

A business purchased a new multifunction printer that will be used to photocopy documents with hundreds of pages. A technician is configuring the printer. Which of the following features should the technician ensure is set up?

A.

SMB

B.

PCL

C.

ADF

D.

SSH

Full Access
Question # 217

Which of the following does a DHCP reservation MOST likely apply to?

A.

Smart TV

B.

Mobile device

C.

Workstation

D.

Printer

Full Access
Question # 218

Every time a user sends a print job, the user must walk over to the printer and press OK before the job will print. The same issue is occurring for multiple users. Which of the following is the MOST likely cause of the issue?

A.

The wrong network printer queue is being used.

B.

The network printer is on the wrong VLAN.

C.

A The default paper type has been changed.

D.

The print server has outdated print drivers.

Full Access
Question # 219

A user receives the following error when trying to reboot a computer:

Which of the following is the MOST likely cause of this error message?

A.

Corrupted bootloader

B.

Faulty RAID controller

C.

Failed hard drive

D.

Incorrect storage device driver

Full Access
Question # 220

A help desk technician plugged in a user's new computer to a network port After a few minutes the computer showed an APIPA address. Which of the following is the MOST likely reason this happened?

A.

The WLAN is disabling the NIC card.

B.

The network cable is not attached.

C.

The PC is unable to contact a DHCP server

D.

The DHCP server is using addresses in the range of 169.254.254.1.

Full Access
Question # 221

A field technician for an airport receives a support ticket that states customers are having issues viewing a screen that displays information about departing flights. While checking the case history, the technician sees that all flight information screens were recently moved when the terminal gates were remodeled. Which of the following actions should the technician perform after verifying the screen has power?

A.

Ensure the input connections to the screen are secure.

B.

Swap cables with a screen that works.

C.

Check to see if the device outputting the data is turned on.

D.

Determine if the screen is compatible with the output device.

Full Access
Question # 222

A new HD webcam's image only updates one or two times per second. The specifications indicate the webcam is capable of updating 30 frames per second. Which of the following is MOST

likely causing the issue?

A.

The USB 2.0 port has insufficient bandwidth.

B.

The Thunderbolt connector is not compatible.

C.

The VGA cable does not support a digital signal.

D.

The connection should — instead of STP.

Full Access
Question # 223

A technician receives an alert indicating all VMs are down. After some troubleshooting, the technician discovers the network is out of space. To resolve the issue, the technician decides to add more space. Which of the following network types will the technician be working with?

A.

SCSI

B.

NAC

C.

SAN

D.

WISP

Full Access
Question # 224

A customer built a computer for gaming, sourcing individual components and then assembling the system. The OS starts up, but within a few minutes the machine locks up. The customer brought the computer to a technician to diagnose the issue.

Full Access
Question # 225

Auser is unable to perform contactless payments with a phone. Which of the following functions is MOST likely causing the issue?

A.

NFC

B.

Hotspot

C.

Bluetooth

D.

USB

Full Access
Question # 226

A user wants RAID to be configured on a desktop to allow the fastest speed and maximum storage capacity. Which of the following RAID types should a technician configure to accommodate this request?

A.

0

B.

1

C.

5

D.

10

Full Access
Question # 227

A user's desktop computer slows down after a few minutes of use, and the fans alternate between silent and very loud. Which of the following is MOST likely failing, therefore causing these symptoms?

A.

CPU fan

B.

Memory

C.

Power supply

D.

Hard drive

Full Access
Question # 228

A technician is working on a desktop PC and wants to verify its NIC is functional. Which of the following should the technician use?

A.

Cable tester

B.

Loopback Plug

C.

Toner probe

D.

Network tap

Full Access
Question # 229

A user is unable to connect a mobile phone while in a car. However, a second mobile Device is able To connect in The same car, WHICH of the Following settings should the user check on the first phone?

A.

Wi-Fi

B.

Hotspot

C.

Bluetooth

D.

Location

Full Access
Question # 230

To which of the following should a technician connect individual pairs of a Cat 6 cable in order to provide a connection to a switch?

A.

Access point

B.

Patch panel

C.

Hub

D.

Firewall

E.

Wall jack

Full Access
Question # 231

A natural disaster occurred, and the storage system for the development team is unrecoverable. The technician is preparing replacement storage arrays that include a hypervisor with the capacity to support several virtual machines. Two separate bays are available, and both should be utilized.

Requirements for the primary array include the following:

• No need to be scalable

• Very fast on reads

• Fault tolerance of one drive

• Ability to function with only one drive

• Easily recoverable data

• High redundancy

• Minimum number of drives

Requirements for the secondary array include the following:

• Fault tolerance of one drive

• Total space of 600G3

• Best write performance

• Minimum number of drives

Instructions:

Drag and Drop the appropriate Hard Drives. Then Open each array to complete the configuration.

Full Access
Question # 232

A user reports that a printer is leaving streaks on printed pages. The paper type and the toner have been replaced. Which of the following should the technician check NEXT to resolve the issue?

A.

System board

B.

Paper tray

C.

Memory

D.

Fuser

Full Access
Question # 233

Which of the following video cables can carry an audio signal?

A.

HDMI

B.

S-Video

C.

VGA

D.

DVI

Full Access
Question # 234

A video game developer is requesting a new desktop computer with eight sticks of memory. The developer wants the desktop computer to take advantage of all available memory bandwidth without sacrificing performance. Which of the following would be the BEST solution?

A.

Triple-channel with DDR5 ECC RAM

B.

Quad-channel with DDR4 RAM

C.

Quad-channel with DDR5 SODIMM

D.

Dual-channel with DDR4 RAM

Full Access
Question # 235

New memory modules were installed in several Windows desktops but some users are still reporting performance issues. Upon investigation, a systems administrator notices the desktop has not recognized the new memory modules. Which of the following should the systems administrator perform to help resolve this issue?

A.

Configure appropriate settings within the BIOS

B.

Replace the RAM

C.

Modify the boot. ini file.

D.

Install the required drivers through the Control Panel

Full Access
Question # 236

A technician recently received a written warning for causing a system-wide outage. The outage was a result of an unscheduled patch being manually pushed during production hours. Which of the following could have MOST likely prevented the technician from receiving the warning?

A.

Following corporate procedures

B.

Testing before deployment

C.

Documenting the findings

D.

Establishing a plan of action

Full Access
Question # 237

An IT technician is inspecting the internal components of a desktop computer to assess a suspected power issue with the motherboard. Which of the following connectors should the IT technician inspect further?

A.

RJ45

B.

Straight tip

C.

DB9

D.

Molex

Full Access
Question # 238

Which of the following virtualization technologies allows Linux and Windows operating system to run concurrently?

A.

Test environment

B.

Sandbox

C.

Legacy OS

D.

Cross-platform

Full Access
Question # 239

A desktop support technician receives an escalated ticket regarding a computer that displays the following message upon booting up: The amount of system memory has changed. Which of the following components is failing?

A.

GPU

B.

HDD

C.

RAM

D.

CPU

Full Access
Question # 240

A software developer used client-side virtualization on a server to configure a web application. Although the application is working locally on the software developer's PC, other users on the LAN are not able to access the

application. Which of the following would allow other users to access the application?

A.

Bridge networking

B.

Application virtualization

C.

Virtual desktop

D.

Site-to-site VPN

Full Access
Question # 241

A technician who works in a high-security environment needs to set up a laptop with triple monitors for a new security employee. All USB ports are disabled due to security policies. Which of the following should the technician do to BEST meet the requirements?

A.

Install a splitter cable

B.

Install a discrete graphics card.

C.

use an HDMI switch.

D.

Implement a docking station.

Full Access
Question # 242

A technician is troubleshooting a laptop that has a blank LCD panel. The technician shines a flashlight into the LCD and sees a faint image. Which of the following BEST describes the issue?

A.

Defective inverter

B.

Incomplete video driver

C.

Incorrect input source

D.

Burned-out bulb

Full Access
Question # 243

A user is looking for a way to increase the total RAM in a system without upgrading the hardware. Which of the following should the user perform to complete this task?

A.

Run a burn-in application

B.

Create a VM.

C.

Install hardware-tuning software.

D.

Set up virtual memory.

Full Access
Question # 244

A tier one technician has spent the past thirty minutes troubleshooting an Issue With an end user's network connection After a solution was implemented, the end user rebooted the system, tested the Issue, and confirmed the Issue was resolved. Which of the following should the technician do NEXT?

A.

Document the findings, actions, and solution in the company knowledge base

B.

Advise the user to try the solution before contacting the help desk if the Issue happens again

C.

Establish a theory of probable cause

D.

Escalate the Issue to the tier two support team for resolution.

Full Access
Question # 245

Which of the following describes the BEST use case for a client-side hypervisor?

A.

For a software developer who is required to test an application in many environments

B.

When the data center environment is out of resources for a new server

C.

As a cost-saving measure to allow multiple users on one computer

D.

To provide a backup to cloud-based solutions during internet failures

Full Access
Question # 246

A drive failed on a server that was leveraging a RAID disk configuration. The server administrator would like to rebuild the array so it can withstand a potential multidrive failure in the future. Which of the following RAID configurations will the administrator MOST likely select?

A.

0

B.

1

C.

5

D.

10

Full Access
Question # 247

To which of the following should a technician connect individual pairs of a Cat 6 cable in order to provide a connection to a switch?

A.

Access point

B.

Patch panel

C.

Hub

D.

Firewall

E.

Wall jack

Full Access
Question # 248

Which of the following network options would work BEST to ensure a client-side virtual machine cannot access the rest of the network?

A.

NAT mode

B.

Bridge mode

C.

Direct mode

D.

Host-only mode

Full Access
Question # 249

A user reports that a computer has a virus on it. Which of the following is the FIRST step the technician should take?

A.

Determine a plan of action to resolve the problem.

B.

Run antivirus software to remove the virus from the computer.

C.

Ask the user about the symptoms the computer is experiencing.

D.

Make a backup of the user's data on an external drive.

Full Access
Question # 250

An insurance company wants to implement cloud computing and would like a cloud solution in which the infrastructure is shared with businesses in the same industry. Which of the following cloud models BEST addresses the company's need?

A.

Community

B.

Private

C.

Public

D.

Hybrid

Full Access
Question # 251

A tier one technician has spent the past thirty minutes troubleshooting an Issue With an end user's network connection After a solution was implemented, the end user rebooted the system, tested the Issue, and confirmed the Issue was resolved. Which of the following should the technician do NEXT?

A.

Document the findings, actions, and solution in the company knowledge base

B.

Advise the user to try the solution before contacting the help desk if the Issue happens again

C.

Establish a theory of probable cause

D.

Escalate the Issue to the tier two support team for resolution.

Full Access
Question # 252

A technician is troubleshooting an issue involving lines appearing down copied pages, but printed pages sent directly to the copier render as intended. Which of the following is the MOST likely cause of this issue?

A.

Empty imager drum

B.

Overheated system fuser

C.

Scratched scanner glass

D.

Third-party toner

Full Access
Question # 253

A user is looking for a way to increase the total RAM in a system without upgrading the hardware. Which of the following should the user perform to complete this task?

A.

Run a burn-in application

B.

Create a VM.

C.

Install hardware-tuning software.

D.

Set up virtual memory.

Full Access
Question # 254

An end user needs to upgrade the hard drive on a laptop and wants one that is fast and shock resistant. Which of the following is the BEST option for this end user?

A.

Hybrid HHD/SSD

B.

5,400rpm HDD

C.

7,200rpm HDD

D.

NVMe SDD

Full Access
Question # 255

A technician is working to connect an RS-232 serial signature pad to a customer's ultralightweight laptop. Which of the following should the technician use to install the device?

A.

Port replicator

B.

Wi-Fi Direct

C.

Hotspot

D.

USB-C cable

Full Access
Question # 256

Which of the following BEST describes a lab environment in which virtual machines can be created, rebooted, and shut down without affecting the production network?

A.

SCADA

B.

Sandbox

C.

Honeypot

D.

Hybrid cloud

Full Access
Question # 257

Following a scheduled power outage, users report they cannot access the local intranet. A technician is able to ping the IP address of the server that is hosting the website. Which of the following serves is MOST likely offline?

A.

Web

B.

DNS

C.

File

D.

DHCP

Full Access
Question # 258

A technician connects a new computer to the internet and then opens the wiring closet. Even though all of the wires are terminated, nothing in the wring closet is labeled. Which of the following tools should the technician use to complete the task?

A.

Cable tester

B.

Loopback plug

C.

Toner probe

D.

Punchdown tool

Full Access
Question # 259

An organization maintains various record types, including health and criminal justice records. Which of the following cloud environments is the organization MOST likely to use to limit the attack surface?

A.

Public

B.

Hybrid

C.

Community

D.

Private

Full Access
Question # 260

A technician needs to install RAM into a rackmount server that will be used as a VM host. Which of the following would be BEST to install?

A.

SODIMM

B.

VRAM

C.

DDR4

D.

ECC

Full Access