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GE0-806 Genesys Certified Professional 8 System Consultant, Genesys Workforce Management (GCP8 - CWFM) Question and Answers

Question # 4

Using which application can you backup the WFM Database?

A.

Genesys Administrator

B.

WFM Database Utility

C.

WFM Backup Utility

D.

WFM Configuration Utility

E.

WFM Web

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Question # 5

What does "in Review" signify when performing Agent trading?

A.

The proposal is being reviewed by the proposing Agent before it is sent to the second Agent.

B.

The proposal has been sent by the proposing Agent. The second Agent is reviewing prior to responding.

C.

Both Agents have confirmed the trade proposal, but the trade is waiting for approval from the Supervisor.

D.

This is during a community proposal when an Agent issues a proposal and is waiting for any other Agent to respond.

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Question # 6

It is desired that multi-skilled Agents, when scheduled for an Outbound Activity, do not answer inbound calls and Emails. They will only work outbound calls, what is this feature called?

A.

Activity Set

B.

Task Sequence

C.

Exception Task Sequence

D.

Marked Time .

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Question # 7

Which of the following Time Profiles is valid for statistics used in WFM?

A.

WFMProfile, Selection=0:00+0:10

B.

WFMProfile, Growing=0:00+0:30

C.

WFMProfile, Sliding=0:00+0:l5

D.

WFMProfile, Growing=0:00+0:l5

E.

WFMProfile, sliding=0:00+0:05

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Question # 8

You're experiencing OutOfMemory exceptions in the default installation of Tomcat, used exclusively for WFM Web application. Assuming that Tomcat configuration has not been modified since installation, what would be your troubleshooting strategy?

A.

Review Tomcat configuration, -Xmx parameter

B.

Review Tomcat configuration, -Xms parameter

C.

Review memory utilization by operating system

D.

Install additional memory for Tomcat host

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Question # 9

You are configuring an Event, in building a forecast for a particular period, which of the following should you select to ignore volume and AHT?

A.

Attribute Property

B.

Disregard Historical Data

C.

Overlap Template

D.

Activity

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Question # 10

If S9t to 'True', which Calendar Service option resolves the Start/End times when a user adds a Full-Day Time Off with Start/End times not specified?

A.

DetermineFull Day TimeoffStartEndPaidHours

B.

MaxAuditReports

C.

HideMessagesforNotWorkingAgents

D.

Need another incorrect option

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Question # 11

What is the duration for an interaction volume Template?

A.

1 day

B.

1 week

C.

l month

D.

l year

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Question # 12

What is the maximum number of Exceptions which can be created per site?

A.

10

B.

30

C.

100

D.

1000

E.

No Limit

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