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C_C4H520_02 SAP Certified Application Associate - SAP Field Service Management 2005 Question and Answers

Question # 4

What is SAP's approach to integrating SAP S/4HANA Service with SAP Field Service Management?

A.

Cloud-based using SAP Cloud Platform Integration

B.

Cloud-based using the FSM Cloud Connector

C.

On-premise-based using SAP Process Integration

D.

On-premise-based using the SAP CRM middleware

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Question # 5

You want your customers to be able to create service requests from the Customer Self-Service portal. What are the prerequisites for providing this function? Note: There are 3 correct answers to this question.

A.

You must have Moment-Sets defined for equipment.

B.

You must have auto-release of assignments.

C.

You must have equipment records against your account.

D.

You must have business rules configured.

E.

You must have a portal user account.

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Question # 6

As a technician, you want to record expenses. Which objects can you record expenses against? Note: There are 3 correct answers to this question.

A.

Equipment

B.

Service call

C.

Activity

D.

Business partner

E.

Purchase order

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Question # 7

Which scenarios can you cover within the SAP C/4HANA solution portfolio? Note: There are 2 correct answers to this question.

A.

Self-service

B.

In-house repair

C.

Service fulfillment

D.

Contact center

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Question # 8

What can you set in a scheduled business rule? Note: There are 2 correct answers to this question.

A.

Notification

B.

Frequency

C.

Condition

D.

Order

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Question # 9

Which of these describe the purpose of the Reserved Material feature? Note: There are 2 correct answers to this question.

A.

Booking material for a specific service call and defined location

B.

Defining which material the customer needs to purchase before the technician can start the work

C.

Organizing spare parts to be taken to the physical location of the job

D.

Reserving material that has already been used for previous services

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Question # 10

What can you personalize in the Customer Self-Service portal? Note: There are 3 correct answers to this question.

A.

Landing page

B.

Menu icons

C.

Portal background image

D.

Main and accent colors

E.

Portal logo

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Question # 11

How can you set up authorizations in the Administration module in SAP Field Service Management? Note: There are 2 correct answers to this question.

A.

Assign user groups to permissions.

B.

Assign permissions to user groups.

C.

Assign user groups to users.

D.

Assign users to permissions.

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Question # 12

Which aspect of SAP Field Service Management helps businesses to expand their service area beyond their own list of qualified technicians?

A.

Customer Self-Service

B.

Service Contracts

C.

Service Maps

D.

Crowd Service

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