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5V0-62.22 VMware Workspace ONE 21.X UEM Troubleshooting Specialist Question and Answers

Question # 4

An organization administrator configures VMware Workspace ONE UEM to deploy a new internal Win32 application to Windows devices, which are all located in the same OG (organization group). Users of newer Windows devices with increased hardware capacities can install this application, but older Windows devices with lower capacities are unable to complete the installation.

What is the most likely cause of this issue?

A.

The VMware Workspace ONE administrator set "RAM Required" for the application in the "Details" tab options.

B.

The organization's Windows Azure AD credentials in their Microsoft Store for Business expired.

C.

The assignment of the internal application via the common OG (organization group) is misconfigured

D.

The VMware Workspace ONE administrator set "Admin Privileges" for the application in the "Details" tab options

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Question # 5

An administrator could not locate Hub Services settings page under an organization group and has asked why this problem is occurring Which statement describes the root cause of this problem'-'

A.

This organization group is not a Customer type OG.

B.

Unified Access Gateway has not been deployed for this OG.

C.

AirWatch Cloud Connector has not been installed for this OG.

D.

VMware Tunnel has not been configured under this OG.

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Question # 6

receiving a timeout error when accessing files using the VMware Workspace ONF Content application. The administrator needs to gather log files for troubleshooting these issues with the organization's internal file servers and shared SaaS Workspace ONE- UEM

On which component should the administrator enable verbose logging?

A.

UAG (Unified Access Gateway) Edge service

B.

Device Services service

C.

ACC (AirWatch Cloud Connector)

D.

AWCM (AirWatch Cloud Messaging) service

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Question # 7

An organization has successfully used VMware Workspace ONE UEM for the fast few weeks to deploy a public application on demand lo managed Android iOS and Windows devices that are located in the customer OG.

The Windows and Android device users can still install this application. The iOS device users, however, report that they can see and install other iOS applications from the VMware Workspace ONE Catalog, but they are unable see or install this iOS application

What is the most likely cause of this issue?

A.

An organization administrator changed an assignment group setting for the application.

B.

The organization's VMware Workspace ONE UEM license needs updating

C.

An organization administrator changed the assignment of the application to the customer

D.

The organization's APNs certificate expired.

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Question # 8

Which AWCM page would provide a detailed summary of the health of the AWCM service?

A.

/awcm/statistics

B.

/awcm/status

C.

/awcm/healthv2

D.

/awcm/healthv1

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Question # 9

Which feature is included in VMware Workspace ONE Assist in Attended Mode?

A.

View and export detailed device information, access activity logs, run commands, and manage files

B.

Restrict employees' ability to pause or end a remote session for enhanced privacy.

C.

Remotely connect to any unenrolled or enrolled device in seconds, directly from the VMware Workspace ONE console

D.

Restrict additional users to a remote session to assist with issues.

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Question # 10

A VMware Workspace ONE UEM administrator is troubleshooting an internal application installation that affects one Android device. Which two pieces of information will help the administrator with this task? (Choose two)

A.

Internal application APK file

B.

Android OS version

C.

Verbosed Web Console log

D.

Workspace ONE Intelligent Hub log

E.

Console server IIS log

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Question # 11

An administrator has mistakenly selected the prevent re-enrollment option when enterprise wiping a device that was intended to be re-enrolled. The administrator needs to remove this block and ensure that users are successful when they re-attempt enrollment

Which console page should be used to meet these goals?

A.

Devices > Lifecycle > Enrollment Status

B.

Monitor > Events > Device Events

C.

Devices > Wipe Log

D.

Resources > Device Updates

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Question # 12

An administrator is having issues enrolling a new user's device into Workspace ONE UEM.

Which two log files can be reviewed to understand what may be the underlying issue for the enrollment error? (Choose two.)

A.

Enrollshortcut.log

B.

DeviceServicesLog. log

C.

WebLogFile. log

D.

Device Management log

E.

AWservicesJog

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Question # 13

Refer to the exhibit. The VMBeans company has created the following organization group (OG) structure:

The administrator at the Logistics OG has the Console Administrator role. Which two smart groups could this administrator manage? (Choose two.)

A.

VMBeans (VMBeans)

B.

Logistics Team Central Office

C.

Midwest Rugged

D.

Sales Android Device

E.

Sales Laptop

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Question # 14

An organization wants to use the Content Gateway edge service of VMware Workspace ONI- UAG (Unified Access Gateway) so users of unmanaged Android and Apple iOS devices can access content on file servers on their internal network, using the VMware Workspace ONE Content application.

An administrator for the organization deployed a UAG appliance onto Microsoft Hyper-V for testing. In the UAG administrative web interface, the "Health Check" indicator for the Content Gateway edge service is red.

What is the most likely cause of this issue?

A.

The user’s devices must be managed by VMware Workspace ONE UEM to utilize Content Gateway

B.

The organization's Workspace ONE license does not include Content Gateway.

C.

The UAG appliance must be deployed to VMware vSphere.

D.

The Content Gateway certificate on the organization's UAG is invalid

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Question # 15

An organization has successfully deployed native applications to VMware Workspace ONE managed Android, iOS, and Windows devices in the same OG.

The organization administrator just configured VMware Workspace ONE to provide all those same devices access to a SaaS application that was previously successfully integrated with the organization's VMware Workspace ONE Access tenant. Windows and Android users can access this SaaS application, but iOS device users report that they are unable to see this application in the VMware Workspace ONE Catalog.

What is the most likely cause of this issue?

A.

The Intelligent Hub Catalog integration was not completed for the OG.

B.

The application assignment via the OG was misconfigured.

C.

The organization's Apple sToken expired.

D.

The Intelligent Hub Catalog (iOS) setting was not enabled.

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Question # 16

An organization administrator recently integrated their shared SaaS VMware Workspace ONE UEM and their internal Microsoft Active Directory

Most users report they can enroll their Android and iOS devices using their user account from the organization's internal Microsoft Active Directory, but a few users report they cannot The organization administrator find the user accounts of the users unable to enroll failed to synchronize to VMware Workspace ONE UEM

What is the most likely cause of this issue?

A.

The organization administrator misconfigured the bind user credentials.

B.

The organization administrator misconfigured the Bind Authentication Type.

C.

The users that failed to synchronize have two or more globally unique identifiers.

D.

The users that failed to synchronize are missing a phone number in Active Directory

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Question # 17

A VMware Workspace ONE administrator is managing a fleet of console

Which step would assist in troubleshooting this problem?

A.

Network traffic tools to capture Android traffic

B.

xCode to extract the device debug log

C.

Android SDK and do a tcpdump

D.

Workspace ONE UEM Console Request Debug Log

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Question # 18

The following error is seen on the AirWatch Cloud Connector (ACC) logging:

Which connectivity should be investigated to restore ACC functionality?

A.

From ACC to AWCM

B.

From the Active Directory Server to the ACC

C.

From AWCM to the Active Directory Server

D.

From the ACC to the Active Directory server

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